Protection Assistant [community-based]

JOB DESCRIPTION
Job title: Protection Assistant [community-based]
Employment category: Grade I
Reporting to: Protection Team Leader [community-based]
Technical line manager: Protection Manager
Unit/department: Community Based Protection 
Location: Nduta/Nyarugusu

Overall purpose of the role: The protection assistant [community-based] is responsible for implementation of activities under one or more of the following sectors: community mobilization, support to leadership structures, community engagement, information management, help desk/mobile help desk.

Responsibilities: 
•    set up the leadership structure at three levels (nyumbakumi, village leaders, zone leaders), follow up regularly on the performance of community leaders and conduct regular meetings with Community Leaders at all levels.
•    Support the leadership development by identifying needs, gaps and suggest best ways to address them. 
•    Conduct election and re-election of community leaders and provide orientation and training on Code of Conduct and PSEA to newly elected leaders.
•    Conduct regular monitoring visits to the zones, villages and Nyumba kumi and oversee all activities done, provide support where necessary and possible. 
•    Hold regular meetings with leadership representatives and community itself to gather feedback and challenges they face.
•    Prepare and lead the community leaders’ with partners meetings and make sure that the minutes and feedback are shared on time.
•    organize weekly Information dissemination campaigns to improve the communication between agencies and refugees in the camp, in particular: collect information from different agencies, prepare messages to be shared and monitor the information team of incentive workers to ensure that the information is disseminated efficiently and effectively across the camp
•    assist in organizing different community engagement activities i.e. town hall meetings, FGD etc.
•    Collect and analyze the feedback of the refugees regarding the humanitarian assistance, share reports/referrals to specific agencies and follow up on agencies’ response and actions to ensure the feedback loop is closed
•    Work closely with partner agencies through coordination on the information/feedback needs to and from the refugee community.
•    set up the committees, make regular follow up and organize different activities (site maintenance, men, women and market committees).
•    monitor the attendance of the committee members in different activities/meetings and report immediately any gap due to voluntary repatriation, shifting to other zone in the camp etc. and organize re-election as needed
•    support the committees to conduct regular “giving back to the community” sessions, awareness raising sessions e.g. “violence free homes”, meetings in the community
•    Hold regular meetings with the committee members and committee representatives regarding their activities to gather feedback and challenges they face; identify capacity development needs for the committees and liaise with other DRC departments/partners to organize trainings
•    Receive individual concerns/complaints at the help desk (mobile or fixed) and take proper actions including verbal advice, writing referrals and provision of accurate information.
•    report immediately to Protection Manager any sensitive complaint received through the different channels of the feedback mechanism
•    Follow the referral pathways between DRC and other humanitarian actors and make follow up of the issues raised to ensure feedback is provided on time.
•    Maintain confidentiality and seek refugees’ consent before making referrals to other organizations
•    Ensure proper recording of complaints received and actions taken and provide timely and accurate data and information to information management officer
•    Ensure all groups in the community including PSN, women at risk and other vulnerable groups have safe and dignified access to the community-based feedback mechanism
•    Manage the incentive workers team, manage their attendance and report any issues of concern to Protection Team Leader [community-based]
•    Ensure accurate documentation of activities and keep all documents in order and safely (e.g. distribution lists, attendance lists etc.)
•    Keep an updated database of names and addresses of all community leaders/members of committees
•    Prepare work plans and reports (weekly/monthly) on the activities and submit timely to Protection Team Leader [community-based]
•    Ensure full cooperation with other protection assistants and act on their behalf during their absence
•    Any other activities assigned by the Protection Team Leader [community-based]

Experience and technical competencies:
•    1-year work experience in related field
•    previous experience working with refugees - preferable
•    previous experience working in international organizations – preferable 

Education:
•    Diploma or Bachelor degree in Community Development, Social work, psychology, political science, development, law or other related fields    

Languages:
•    English (spoken and written – very good)
•    Kiha (spoken – good) - preferable    

Key stakeholders: 
•    other DRC departments and managers in particular protection, camp management, GFD, supply chain
•    UNHCR, in particular CBP UNIT
•    MoHA
•    other INGOs
•    refugee representatives
•    police    

Core competencies    Basic    Advanced    Expert
Striving for excellence    ☒            ☐               ☐

Collaborating                 ☒             ☐               ☐

Taking the lead              ☒             ☐                ☐

Communicating             ☒             ☐               ☐

Demonstrating integrity ☒             ☐               ☐

•Basic: I master the essentials, but may at times need help from others
•Advanced: I can work independently at full professional level.
•Expert: I am the go-to person when others need help.