Associate IT Officer

OVERVIEW

Post Number : 6SNIEP0060PA

Grade : NO-B

Parent Sector : UNESCO's International Institute for Education Planning

Duty Station:  Dakar, Senegal

Job Family: Education

Type of contract : Project Appointment

Duration of contract : 1 year with possibility of extension subject to availability of funds and satisfactory performance

Recruitment open to : Internal and external

Application Deadline (Midnight Paris Time) : 23-JUL- 2020

 

UNESCO Core Values: Commitment to the Organization, Integrity, Respect for Diversity, Professionalism

 

ORGANIZATIONAL SETTINGS AND OVERVIEW OF THE FUNCTIONS OF THE POST

Pôle de Dakar is the International Institute for Educational Planning’s (IIEP) Africa-based office located in Dakar, Senegal. IIEP is a UNESCO specialized institute with a mandate to strengthen Member States’ capacity to plan and manage their education systems. Pôle de Dakar is renowned for its cutting-edge educational sector analyses and supports African countries in developing realistic and credible education system development plans in support of the Education 2030 agenda, an essential part of the 2030 Agenda for Sustainable Development.

Through a well-crafted and targeted capacity development approach, Pôle de Dakar contributes to the creation of diagnostic analyses, sector plans and pedagogical tools. In concert, these contribute to more relevant and sustainable educational policies across Africa. Pole de Dakar is also actively involved in knowledge creation for the education sector in Africa. For more information about its activities, please follow this link Pôle de Dakar

OVERVIEW OF THE FUNCTIONS OF THE POST

Under the overall authority of the Coordinator, the direct supervision of the Administrative Officer and  the ICT Officer in Paris and in close collaboration with the relevant IT services at UNESCO BREDA,  the incumbent will act as as IIEP’s network  technician  responsible for resolving  ICT-related issues in a timely and efficient manner. More particularly, the incumbent will:

• Provides first level IT support to all staff and trainees at IIEP Pole de Dakar via the Helpdesk.  Diagnose, detect, solve and follow up on IT issues which include but are not  limited to:
  • Advising staff on the proper use of software products such as MS Office and Skype for Business;
  • Data backup and restoration;
  • Virus and malware detection, removal and prevention;
  • Research and retrieval of data from internal and external sources;
  • Troubleshooting services such as printing, Internet connection, etc.
  • Performs System administration of the Office’s virtualized infrastructure including Windows and Linux servers and network attached storage to ensure maximum uptime and availability of resources.
• Coordinates with the Paris IT team for patches, changes, upgrades and deployments.
• Administers the firewall cluster to ensure security of the internal network and accessibility of publicly available services.
• Administers User and computer accounts including password resets, group memberships and group policies.
• Performs computer imaging and ensure computers are up to date with the latest patches and anti-virus definitions.
• Manages IT stock supplies and spare parts and perform routine repairs.  Contacts manufacturers in case of recalls or repairs under warranty.

 

COMPETENCIES (Core / Managerial) Communication (C) Accountability (C) Innovation (C) Knowledge sharing and continuous improvement (C) Planning and organizing (C) Results focus (C) Teamwork (C) - For detailed information, please consult the UNESCO Competency Framework. REQUIRED QUALIFICATIONS

Education

• Advanced university degree (Master’s degree or equivalent) in Communication Technology (ICT)  or related field.

Work experience

• Minimum two (2) years of relevant experience in the field of information technologies including Helpdesk support , maintenance of hardware and software, packages and applications preferably in an international work environment.

Skills and competencies

• Excellent  knowledge of TCP/IP networks, routing and firewalls.
• Excellent Computer skills and use of relevant software such as MS Office and MS Visio.
• Good knowledge of and experience using Symantec Endpoint Manager and IT ticketing systems.
• Excellent knowledge of Skype for Business, WebEx, Zoom and other online communication tools.
• Good knowledge of and experience using Microsoft Active Directory, MS Exchange, Powershell, Linux and VMWare. 
• Good knowledge of Windows Update Services.
• Good interpersonal skills and ability to establish good working relationships with a multicultural team and the community at large to facilitate team-work.
• Demonstrated resourcefulness, initiative, maturity, tact, astuteness and the ability to identify problem areas and resolve them effectively and efficiently.
• Ability to acquire and apply new knowledge and techniques to own work. 
• Good communication (spoken and written) skills, including the ability to explain and present technical information, effectively train/advise users on systems related issues, applications,etc., and prepare written documentation in a clear, concise style.

Languages

• Excellent knowledge of English or French and good knowledge of the other language.

DESIRABLE QUALIFICATIONS

Education

• Relevant certification in hardware and software management.

Languages

• Knowledge of Portuguese.

BENEFITS AND ENTITLEMENTS

UNESCO’s salaries consist of a basic salary and other benefits which may include if applicable: 30 days annual leave, family allowance, medical insurance, pension plan etc.

For more information in benefits and entitlements, please consult ICSC website

ASSESSMENT

Evaluation of qualified applicants may include an assessment exercise and a competency-based interview.

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