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GLOBAL CORPORATE SOLUTIONS:

Reporting to the Managing Director and World Bank Group Chief Administrative Officer, the Global Corporate Solutions (GCS) integrates the functions of Corporate Security, Corporate Real Estate, and Corporate Services to enhance operational efficiency and service delivery.

ABOUT THE UNIT:

GCS Corporate Services’ mission is to support the World Bank Group’s strategic agenda by delivering high-quality corporate services provided to WBG VPUs and individual staff. GCS Corporate Services (GCSCS) seeks to enhance the effectiveness and efficiency of service delivery through stronger integration and streamlined processes. Service delivery is heavily outsourced to external vendors. GCSCS seeks to obtain the best overall value and results for the WBG, while also promoting innovation and socially and environmentally sustainable practices.

To achieve its purpose, GCSCS is structured into four main divisions (I) Travel and Staff Services, (II) Integrated Business Services; (III) Innovation and Client Solutions; and (IV) Global Business Centers.
GCSCS Innovation and Client Solutions (GCSIS) team includes the following teams/functions: Innovation, Service Desk, Processing and Analytics, Project Management, Learning and Client Engagement, and Change Management.

The selected candidate will report to Manager, Innovation and Client Solutions, GCSIS, and work under the supervision of the Change Management Lead who is based in Vienna.

DUTIES AND ACCOUNTABILITIES

• Under supervision of GCS Change Management Lead, manage change management projects for one or multiple change management workstreams, from planning through adoption. This includes:
o Identify who is impacted, how, and what people-side risks may arise. 
o Prepare stakeholders for change so they understand what is coming and what it means for their work. 
o Reduce resistance by surfacing concerns early and supporting mitigation. 
o Provide clear tools and guidance to bring structure and clarity to the change process. 
o Align change activities with project milestones and timelines. 
o Track progress and highlight risks or dependencies. 

• Support effort to build change capability across GCS teams by developing and sharing reusable tools, templates, guidance materials, and lessons learned. Maintain internal change-related resources. 
• Facilitate workshops, briefings, demos, and problem-solving sessions. Gather, synthesize, and feed back stakeholder input to refine rollout plans. 
• Work according to the GCS change management philosophy, which involves supporting people throughout the change process, partnering with project teams as an enabler rather than an added layer, providing structure, clarity, and practical tools, strengthening stakeholder engagement and understanding, and collaborating with existing GCS colleagues to promote consistent practices across units.
• Other activities as defined by Change Management Lead and/or Manager, GCSIS.
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Before applying, please make sure that you have read the requirements for the position and that you qualify. Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.