Protection Case Management Specialist

Introduction

The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home.

The Danish Refugee Council was founded in Denmark in 1956 and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Based in Copenhagen (Denmark) and present in forty countries, the Danish Refugee Council is a non-profitmaking, politically independent, non-governmental and non-denominational relief organization.

Our vision is a dignified life for all displaced. All our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.

Background

Danish Refugee Council (DRC), and its safety unit, has had an operational presence in Nigeria since 2015. DRC Nigeria is the largest DRC country mission in the West Africa region and one of the largest DRC country missions globally. Currently, DRC delivers life-saving assistance and protection to vulnerable, conflict-affected populations including internally displaced persons, returnees, and host communities in the areas of armed violence reduction, humanitarian mine action, livelihoods, nutrition and food security, protection, shelter and non-food items (NFI) and water, sanitation and hygiene (WASH) in 30+ Local Government Areas (LGAs) across Borno, Adamawa and Yobe states in northeast Nigeria.

Overall purpose of the role:

The Case Management Specialist for Nigeria provides technical supervision and training to DRC Nigeria field teams in Konduga, with a focus on general case management for DRC/GBV case management for local partners (GISCOR/CBI)  while DRC is piloting case management. After 4-6 months, the person could start supporting at times, review of individual protection assistance (IPA) (which includes a type of emergency cash or in-kind assistance)

Responsibilities:

The Case Management Specialist:

• Provides technical supervision to protection field staff working on case management and launch initial training/pilot on general case management for DRC Protection staff and on GBV case management to local partners involved in the BHA project;
• Although not its primary area of focus in Nigeria, this position can also give advice on IPA cases, this will include approving cases recommended for IPA and conduct regular supervision and coaching activities with staff in the field
• The Case Management specialist advises the protection manager for case management process and procedures, will ensure strong collaboration with PM CM and with Protection coordinator to give inputs into case management SOPs, deliver key trainings on CM and can support PSS Team Leaders on MHPSS individual counselling sessions.
• He/She will also shadow some individual sections on case management to train staff on how to properly manage case plans and verify all data protection protocols etc are respected. He/she will do regular spotchecks in different safe spaces and may also at times provides advises to the case management team on crisis interventions and counselling services to optimum social and psychological well-being.
• She/he will follow GBV/CP AoR meetings to include all SOPs and guidance suggested there into tools of DRC for case management related areas. Participates in relevant coordination meetings such as case management WG, etc as agreed with the Protection Coordinator.
• He/she will work closely with the PIM specialist to develop a confidential platform to enter cases for IPA/Case Management and MHPSS and ensuring increased confidentiality and facilitating data verification as per the data protection guidelines.
• Provides capacity building for protection staff working case management, through trainings, mentoring and shadow visits and may also conduct IPA refresher trainings;
• Works closely with the PIM Specialist on developing the CM information management system (which can be replicated for IPA) such as GAMMA (but to be determined in Nigeria) and monitors case documentation to ensure high quality and timely recording on DRC Nigeria information system 
• Develops monitoring tools and guidance for assessing the quality of case management and IPA activities, in collaboration with the Protection Coordinator and MEAL Manager.
• Contributes to donor progress reports on case management and support local actors capacities in entering information on the GBVIMS platforms;
• Conducts regular field visits to ensure that all case management activities are of a high-quality including verification using field checklists and data protection guidance developed by the Protection Coordinator and may conduct spot-check on IPA files and report any challenges to protection coordinator
• Provide support in developing and providing inputs on case management SOPs with Protection Coordinator and support developing onboarding training/ manuals relating to case management. Can provide feedback on ways to conduct IPA, SOPs and tools. Will develop tip sheets on general case management/GBV case management/IPA and will develop training package on general case management/GBV case management in particular for DRC protection staff and local partners.
• Develops and delivers training to DRC field teams in different base and partners on case management and can use materials developed by protection coordinator to conduct refresher training on IPA.
• Provides technical oversight to partners undertaking case management or IPA (as required) and verification of the CM platform regularly
• Undertakes other tasks, as requested by the Protection Coordinator.

Experience and technical competencies:

• Minimum 5 years of experience working for an INGO in the protection sector, including extensive case management experience. 

• Experience working as a case management supervisor. 

• Experience providing training on case management topics

• Experience working with national partners, local/government authorities, and UN organisations

• Excellent skill in MS Word, Excel, and PowerPoint

Education: (include certificates, licenses etc.)

• Degree in Social Work or another relevant social science; Masters would be an advantage.

Languages: (indicate fluency level)

• Full professional proficiency in English and Arabic

General Regulations

• The employee shall follow DRC instructions on safety, confidentiality, and ethical guidelines, including the Code of Conduct and the Humanitarian Accountability Framework.
• Employees should not engage in any other paid activity during the DRC contract period without prior authorization.
• Employees should not engage in any activity that could harm DRC or the implementation of any project during the DRC contract period.
• Employees should not give interviews to the media or publish project-related photos or other material without prior authorization.
• Employees shall return all borrowed equipment for the project to DRC after the end of the contract period or upon request.

Application Process

Are you interested? Then apply for this position online: www.drc.dk/about-drc/vacancies/current-vacancies. All applicants must send a cover letter and an updated CV (no longer than four pages). Both must be in English.

DRC provides equal opportunity in employment and prohibits discrimination in employment on the basis of race, sex, color, religion, sexual orientation, age, marital status or disability.

DRC encourages all applicants to apply and does not practice any discrimination in any recruitment process.

However, all applicants shall take into consideration that DRC cannot offer an international work contract to a citizen of the country of assignment (in this specific case, Nigeria)

Application closes on the 25th of November 2024. Applications submitted after this date will not be considered.