Salesforce Developer

IMPORTANT NOTICE\: Please note that Closure Date and Time displayed above are based on date and time settings of your personal device

• FAO is committed to achieving workforce diversity in terms of gender, nationality, background and culture.
• Qualified female applicants, qualified nationals of non-and under-represented Members and person with disabilities are encouraged to apply;
• Everyone who works for FAO is required to adhere to the highest standards of integrity and professional conduct, and to uphold FAO's values
• FAO, as a Specialized Agency of the United Nations, has a zero-tolerance policy for conduct that is incompatible with its status, objectives and mandate, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination　　
• All selected candidates will undergo rigorous reference and background checks
• All applications will be treated with the strictest confidentiality

FAO’s commitment to environmental sustainability is integral to our strategic objectives and operations.

Organizational Setting

The Food and Agriculture Organization of the United Nations (FAO) supports the transformation to More efficient, inclusive, resilient and sustainable agri-food systems, for Better production, Better nutrition, a Better environment and a Better life, leaving no one behind. Digital FAO and Agro-informatics Division (CSI) is responsible for all information technology (IT) activities within the Organization. CSI performs, on behalf of the Organization, the following critical roles\: defining FAO IT policies and providing strategic advice on IT architecture and standards, governance, policy and operational matters while monitoring organizational compliance; defining the mechanisms for managing FAO's information and data; protecting FAO's information assets and ensuring confidentiality, integrity and availability; ensuring provision of IT services that are core for the Organization's global operations and supporting the information and business processes; coordinating organization-wide IT activities in order to reduce duplication and fragmentation and to increase integration of information data, systems and platforms, mobilizing IT resources from across the Organization. CSI manages the Organizational Enterprise Resource Planning (ERP) Environment, consisting of multiple systems including Global Resource Management System (GRMS) and Integrated Management Information System (iMIS), and a number of satellite systems, covering all aspects of system management including operation, support and continuous improvement.

The Food and Agriculture Organization (FAO) has implemented a comprehensive Customer Relationship Management (CRM) system and is using Salesforce platform as the core technology to manage stakeholder engagements, resource mobilization, and various business processes across the organization. In addition to traditional CRM functionalities, the CRM platform has been extended to support non-typical CRM use cases across various FAO divisions. Custom components and solutions have been developed to address specific business requirements, such as emergency management, policy issue tracking, and investment centre management information system.

To further strengthen CRM platform capabilities, FAO is seeking a skilled Salesforce Developer. This role offers an exciting opportunity for a proactive, innovative professional to provide essential technical support, with a focus on the growth, integration, and ongoing development of our Salesforce ecosystem. The successful candidate will be instrumental in maintaining and enhancing FAO’s CRM environment, ensuring it continues to meet evolving organizational needs.

This role is home-based with at least 4 hours overlap with CET time zone.

Reporting Lines

The Salesforce Developer will report directly to the Senior Information Technology Officer, with day-to-day activities and coordination overseen by the Senior CRM Consultant.

Technical Focus

This role will be responsible for the support to the existing applications, development, deployments, and continuous enhancement of FAO’s CRM environment. This includes contributing to the planning, design, and development of new capabilities within the organization's Salesforce applications, such as Salesforce Sales and Service Cloud, Experience Cloud, Pardot, AppExchange apps and other evolving solutions. The Developer will work closely with business teams and the Solution Architect to understand future needs, providing technical solutions and deliverables that align with the business requirements of the CRM Program. Additionally, the role will involve contributing to the architectural and system design of the Salesforce platform.

Tasks and responsibilities

Salesforce Developer tasks include but no limited to\:

• Develop and maintain Apex code, Visualforce pages, and Lightning components.
• Implement declarative automation using Flows and Workflow Rules.
• Integrate Salesforce with external systems using APIs (REST/SOAP) or middleware tools (Oracle Integration Cloud).
• Manage data migration and perform bulk operations using tools like Data Loader.
• Write and optimize SOQL/SOSL queries for data manipulation and retrieval.
• Debug and troubleshoot Apex and Lightning issues, providing bug fixes and system enhancements.
• Collaborate with business teams to gather requirements and design scalable Salesforce solutions.
• Create and maintain technical documentation for custom code and configurations.
• Manage deployments across environments using Salesforce DX, Change Sets, or third-party tools.
• Stay updated with Salesforce releases and apply relevant new features.
• Provide technical support and end-user assistance for issues, enhancements, and “how-to” requests.
• Conduct unit and integration testing, ensuring quality coverage through Apex test classes.
• Participate in project teams meetings, contributing to sprints and project planning.
• Help develop Proof of concepts (POC) and / or Feature Demos of potential solutions
• Collaborate with vendors and cross-functional teams to ensure project deliverables align with business goals.
• Assist with code reviews, system architecture, and CI/CD pipeline improvements.
• Other duties as required

CANDIDATES WILL BE ASSESSED AGAINST THE FOLLOWING

Minimum Requirements

• University degree in Information Technologies is desirable. Salesforce professional certificates and additional 2 years of experience can be considered in lieu of university degree.
• Salesforce Developer Certificate is a must
• 5 years’ experience with Salesforce developer toolkit - Apex, VisualForce, Force.com IDE, Force.com Migration Tool, Web Services/SOA & Metadata APIs
• Working knowledge of English. Knowledge of one of the other FAO official languages (French, Spanish, Arabic, Chinese, Russian) is an asset.

FAO Core Competencies

• Results Focus
• Teamwork
• Communication
• Building Effective Relationships
• Knowledge Sharing and Continuous Improvement

Technical/Functional Skills

• Proficiency in writing and maintaining custom Apex & VisualForce code
• Experience in building custom Lightning Web Components (LWC) and Aura components.
• Strong skills in configuring Flows, Workflow Rules, and Validation Rules.
• Knowledge of REST/SOAP APIs for integrating Salesforce with external systems.
• Proficiency in Salesforce Object Query Language (SOQL) and Salesforce Object Search Language (SOSL).
• Ability to write Apex test classes, perform unit testing, and troubleshoot technical issues.
• Ability to incorporate industry and technology best practices in solution development
• Experience with Salesforce DX, Change Sets, or CI/CD tools
• Work experience in building solutions for more than one business areas
• Familiarity with Services Oriented Design Principles (SOA) and Web Services
• Previous experience programming in .NET is a plus
• Prior experience with data migration and ETL/integration tools a plus
• Experience with wide range of Salesforce applications is a strong plus
• Familiarity with Atlassian suite of products for project management and documentation

Selection Criteria

• Other Salesforce Professional certificates are a plus
• Outstanding analytical, business process development skills and problem-solving skills.
• Ability to troubleshoot system, process and data issues; ability to think clearly under pressure.
• Demonstrated and proven ability to provide superior client service in demanding, deadline-driven situations.
• Ability to effectively communicate and coordinate with senior business management and peers.
• Self-motivated and solution oriented with excellent people and project management skills.
• Work in a highly evolving dynamic business use cases

Please note that all candidates should adhere to FAO Values of Commitment to FAO, Respect for All and Integrity and Transparency

HOW TO APPLY

• To apply, visit the recruitment website at Jobs at FAO and complete your online profile. We strongly recommend that your profile is accurate, complete and includes your employment records, academic qualifications, and language skills
• Candidates are requested to attach a letter of motivation to the online profile
• Once your profile is completed, please apply, and submit your application
• Candidates may be requested to provide performance assessments and authorization to conduct verification checks of past and present work, character, education, military and police records to ascertain any and all information which may be pertinent to the employment qualifications
• Incomplete applications will not be considered
• Personal information provided on your application may be shared within FAO and with other companies acting on FAO’s behalf to provide employment support services such as pre-screening of applications, assessment tests, background checks and other related services. You will be asked to provide your consent before submitting your application. You may withdraw consent at any time, by withdrawing your application, in such case FAO will no longer be able to consider your application
• Only applications received through the FAO recruitment portal will be considered
• Your application will be screened based on the information provided in your online profile
• We encourage applicants to submit the application well before the deadline date.

If you need help or have queries, please create a one-time registration with FAO’s client support team for further assistance\: https\://fao.service-now.com/csp

FAO IS A NON-SMOKING ENVIRONMENT