Information Management Specialist

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Introduction

The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home.

The Danish Refugee Council was founded in Denmark in 1956 and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Based in Copenhagen (Denmark) and present in forty countries, the Danish Refugee Council is a non-profit-making, politically independent, non-governmental and non-denominational relief organization.

Our vision is a dignified life for all displaced. All our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.

Background

Danish Refugee Council (DRC) has had an operational presence in Nigeria since 2015. DRC Nigeria is the largest DRC country mission in the West Africa region and one of the largest DRC country missions globally. Currently, DRC delivers life-saving assistance and protection to vulnerable, conflict-affected populations including internally displaced persons, returnees, and host communities in the areas of armed violence reduction, humanitarian mine action, livelihoods, nutrition and food security, protection, shelter, and non-food items (NFI) and water, sanitation, and hygiene (WASH) in 30+ Local Government Areas (LGAs) across Borno, Adamawa and Yobe states in northeast Nigeria.

1. Duties and Responsibilities

The Information Management Specialist will be responsible for supporting the Danish Refugee Council (DRC) Nigeria’s programs by developing and managing information management systems to ensure high-quality data collection, storage, analysis, and reporting. The role involves working closely with the MEAL team, Coordination and Area level, technical and implementation team, Regional Office and HQ to ensure that information management systems are efficient, effective, and aligned with DRC’s operational goals.

The Information Management Specialist will play a critical role in ensuring that data is accessible, accurate, and used to inform decision-making and strategy development. This position will focus on data management across DRC Nigeria’s programs, ensuring that all information management activities contribute to program learning, accountability, and performance improvement.

The main responsibilities and tasks of the Information Management Specialist:

• Information System Development and Management:
• Lead the design, development, and implementation of information management systems, ensuring they meet DRC’s data collection and analysis needs across all projects and sectors.
• Maintain and regularly update DRC’s information systems, including databases and dashboards, to ensure data accuracy, accessibility, and security.
• Ensure that information management processes are standardized across all projects and sectors, in line with DRC’s Global and Country-level Strategies.
• Develop tools, templates, and guidelines for data collection, entry, and management, ensuring the accuracy and quality of data.
• Provide ongoing technical support to program technical and implementation teams and MEAL team on information management processes and systems.

Data Collection, Analysis, and Reporting:

•  Facilitate the collection, storage, and management of program and sectoral data, including needs assessments, surveys, evaluations, and monitoring activities to ensure proper and accurate knowledge management system in place.
• Work closely with the Area MEAL Team, Technical and Implementation Team and the Evidence and Learning Specialist to design and implement robust data analysis frameworks for surveys, assessments, evaluations, and monitoring results, ensuring high-quality insights that inform program performance and strategic decision-making.
• Develop data visualizations, dashboards, and reporting tools that allow for effective communication of key findings and program performance.
• Collaborate with program teams to analyze and interpret data, providing insights that enhance program quality and effectiveness.
• Ensure the integration of geographic information systems (GIS) into data collection processes, where appropriate. 

Capacity Building and Support:

• Train and build the capacity of staff on information management tools, systems, and processes, ensuring they can effectively collect and manage program data.
• Provide ongoing technical support to Area Office staff and partners to enhance their data collection, management, and reporting skills.
• Support the MEAL team in developing and delivering training on data analysis and reporting to improve program quality and accountability.

Data Quality and Protection:

• Ensure data protection and confidentiality are maintained in line with DRC’s data protection and GDPR policies.
• Develop and implement data quality assurance processes to ensure the accuracy, reliability, and timeliness of data collected across programs.
• Regularly review and audit data collection processes to identify and address potential issues in data quality and security.

Collaboration and Coordination:

• Work closely with program teams, MEAL, and IT departments to ensure data needs are met and systems are integrated into broader program strategies.
• Coordinate with external partners, including UN agencies, NGOs, and government bodies, to ensure data sharing and reporting are aligned with sector standards and requirements.

Monitoring, Evaluation, Accountability, and Learning (MEAL) Support:

• Collaborate with the MEAL team to ensure that information management activities support the wider monitoring, evaluation, accountability, and learning objectives.
• Assist in documenting lessons learned, best practices, and case studies from program data, ensuring these insights inform future program design and implementation

2. Qualifications

Required

• Minimum of 3 years’ experience in information management, database design or database administration, and/or information management with development projects implemented by national/international NGOs/UN.
• Strong knowledge and experience in data analysis software (Excel, SQL, Access, PowerBI or other statistical package)
• Strong knowledge of data management systems, including database design, management, and administration.
• Experience with GIS mapping and other spatial analysis tools is an advantage.
• In-depth understanding of database platforms and the ability to write code and queries.
• Knowledge of M&E processes and data collection platforms such as Kobo, ODK, SurveyCTO, CommCare.
• Demonstrated experience in training and capacity-building on information management systems and data collection processes.
• Strong analytical and problem-solving skills, with attention to detail.
• Excellent communication and collaboration skills, with the ability to work in diverse teams.
• Strong organizational skills, with the ability to manage multiple tasks and meet deadlines.

Desirable

• University degree in computer science or programming, information management, information technologies, or other relevant area. Masters preferred.
• Certificate in programming languages desirable
• Local language will be an asset (Hausa, Kanuri, Fulani, etc.).

3. General Regulations

• The employee shall follow DRC instructions on safety, confidentiality and ethical guidelines, including the Code of Conduct and the Humanitarian Accountability Framework
• Employee should not engage in any other paid activity during the DRC contract period without prior authorization
• Employee should not engage in any activity that could harm DRC or the implementation of any project during the DRC contract period
• Employee should not give interviews to the media or publish project-related photos or other material without prior authorization
• Employee shall return all borrowed equipment for the project to DRC after the end of the contract period or upon request.

4. Required Skills & Qualities

• Core Competencies of DRC:
  • Striving for excellence
  • Collaboration
  • Taking the lead
  • Communication
  • Demonstrating Integrity
• Ability to work in a multinational and multicultural environment
• Proactivity, with a sound commitment to teamwork and with a spirit of genuine collaboration
• Excellent communication skills, as well as patience and politeness, are required
• Multi-tasking and Organizational skills is a must
• Adaptable and Flexible
• Proven analytical and critical thinking skills
• Exemplary sense of ethics in the workplace
• Team-oriented & good sense of humor 

5. Application Process

Are you interested? Then apply for this position on line: www.drc.dk/about-drc/vacancies/current-vacancies All applicants must send a cover letter and an updated CV (no longer than four pages). Both must be in English.

DRC provides equal opportunity in employment and prohibits discrimination in employment on the basis of race, sex, color, religion, sexual orientation, age, marital status or disability.

DRC encourages all applicants to apply and does not practice any discrimination in any recruitment process.

Applications close on the 10th November 2024 at midnight (GMT-time). Applications submitted after this date will not be considered.