Information Technology Officer (Digital Solutions)

IMPORTANT NOTICE\: Please note that Closure Date and Time displayed above are based on date and time settings of your personal device
The length of appointment for internal FAO candidates will be established in accordance with applicable policies pertaining to the extension of appointments.

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• FAO is committed to achieving workforce diversity in terms of gender, nationality, background and culture
• Qualified female applicants, qualified nationals of non-and under-represented Members and persons with disabilities are encouraged to apply
• Everyone who works for FAO is required to adhere to the highest standards of integrity and professional conduct, and to uphold FAO's values
• FAO, as a Specialized Agency of the United Nations, has a zero-tolerance policy for conduct that is incompatible with its status, objectives and mandate, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination　　
• All selected candidates will undergo rigorous reference and background checks
• All applications will be treated with the strictest confidentiality
• FAO staff are subject to the authority of the Director-General, who may assign them to any of the activities or offices of the Organization.

The Food and Agriculture Organization of the United Nations (FAO) contributes to the achievement of the 2030 Agenda through FAO Strategic Framework by supporting the transformation to MORE efficient, inclusive, resilient and sustainable agrifood systems, for better production, better nutrition, a better environment, and a better life, leaving no one behind.

Organizational Setting

The Digital FAO and Agro-Informatics Division (CSI) is responsible for all Information Technology (IT) activities within the Organization. CSI defines FAO Information Technology (IT) policies, strategy, IT architecture and standards and is responsible for the provision of digital products and services utilized to deliver the mandate of the Organization and support its operations worldwide. CSI manages and supports a set of corporate digital products and services which collectively comprise the FAO Digital Workplace utilized by personnel across the Organization worldwide to access and utilize Organizational digital resources and data in order to perform their work regardless of location or time zone in a secure manner.
The post of Information Technology Office (Digital Solutions) is located in CSI at FAO headquarters in Rome, Italy.

Reporting Lines

The Information Technology Officer (Digital Solutions) reports to the relevant Information Technology Officer and works under the overall guidance of the Deputy Director (CSI).

Technical Focus

Delivery and on-going support and maintenance of on-premises and cloud-based (PaaS and SaaS) digital solutions related to Enterprise Resource Planning (ERP), ensuring a fit-for-use and fit-for-purpose digital environment in line with defined work plans, confirmed business requirement and agreed-upon service levels.

Key Results

The collection and analysis of IT information and completion of relevant assigned work-packages in support of the delivery of various IT services/activities.

Key Functions

• Collects, reviews for accuracy and analyses IT information to support the delivery of various IT services/activities.
• Participates in the development of improved work methods and procedures.
• Responds to requests for assistance from managers and staff at headquarters and the Decentralized Offices.
• Collaborates in the development of training tools and materials and the organization of training workshops/seminars, etc.
• Participates in special project/work teams.
• Supports corporate initiatives in accordance with the Corporate Environmental Responsibility Strategy to reduce emissions, increase efficiency and integrate sustainability.
• Performs other duties as required.

Specific Functions

• Contributes to the design, build and implementation of ERP functionalities (including customizations and extensions) to meet business requirements using established development standards and a range of related tools and technologies (e.g. OAF, ADF, Apex, OIC, VBCS), across multiple business domains (e.g. financials, human resources, supply chain, travel, projects etc.)
• Resolves escalated incidents as per defined service levels and performs root-cause analysis creating problem records as appropriate.
• Maintains activities to ensure availability, performance and security of digital solutions.
• Performs the necessary technical tests to verify the continuing functioning of corporate environments in the event of technology upgrades by vendors or functionality changes due to new user requirements.
• Analyses existing legacy systems and participates in their migration/modernization to cloud-based corporate environments (PaaS and SaaS).
• Updates configuration items to ensure that the configuration management database is up-to-date reflecting implemented changes.
• Contributes to the gathering and confirmation of user requirements.
• Performs other duties as required.

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CANDIDATES WILL BE ASSESSED AGAINST THE FOLLOWING

Minimum Requirements

• Advanced university degree in computer science, information technology, information systems, software engineering, electric or electronic engineering, mathematics, statistics, or a related field.
• Three years of relevant experience in the provision and support of digital solutions utilized by a large-scale user community across numerous geographical locations.
• Working knowledge (full proficiency - level C) of English and intermediate knowledge (intermediate proficiency - level B) of another FAO official language (Arabic, Chinese, French, Russian or Spanish).

Competencies

• Results Focus
• Teamwork
• Communication
• Building Effective Relationships
• Knowledge Sharing and Continuous Improvement

Technical/Functional Skills

• Work experience in more than one location or area of work, particularly in field positions.
• Extent and relevance of experience in the field of the Corporate Environmental Responsibility is an asset.
• Extent of knowledge and experience in supporting Oracle e-Business Application Suite (version 12.2) covering the areas of financials, human resources, supply chain, travel.
• Extent of knowledge and experience in developing large-scale digital solutions, utilizing at least one of the following\: Oracle eBS (version 12.2), Oracle Cloud (SaaS and PaaS). Industry certifications on Oracle Cloud Infrastructure (OCI) is an asset.
• Knowledge and experience in Salesforce and/or Service Now PaaS platform is a plus.
• Extent of knowledge and experience in utilizing ITSM (Information Technology Service Management) operations processes to ensure warranty and utility of digital solutions.
• Knowledge and certification of ITIL (Information Technology Infrastructure Library) is an asset.
• Extent of experience in developing and maintaining technical documentation, including user documentation, service definitions and project documents.

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FAO staff are expected to adhere to FAO Values of Commitment to FAO, Respect for All and Integrity and Transparency.

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• Extension of fixed term appointments is based on certification of performance and availability of funds
• FAO reserves the right not to make an appointment.
• Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.

CONDITIONS OF SERVICE

• To apply, visit the recruitment website at Jobs at FAO and complete your online profile. We strongly recommend that your profile is accurate, complete and includes your employment records, academic qualifications, and language skills
• Candidates are requested to attach a letter of motivation to the online profile
• Once your profile is completed, please apply, and submit your application
• Please note that FAO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed at http\://www.whed.net/
• Candidates may be requested to provide performance assessments and authorization to conduct verification checks of past and present work, character, education, military and police records to ascertain any and all information which may be pertinent to the employment qualifications
• Incomplete applications will not be considered
• Personal information provided on your application may be shared within FAO and with other companies acting on FAO’s behalf to provide employment support services such as pre-screening of applications, assessment tests, background checks and other related services. You will be asked to provide your consent before submitting your application. You may withdraw consent at any time, by withdrawing your application, in such case FAO will no longer be able to consider your application
• Only applications received through the FAO recruitment portal will be considered
• Your application will be screened based on the information provided in your online profile
• We encourage applicants to submit the application well before the deadline date.

If you need help or have queries, please create a one-time registration with FAO’s client support team for further assistance\: https\://fao.service-now.com/csp

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