IT Officer

The Danish Refugee Council (DRC), one of the world’s leading NGOs, with a focus on responding to displacement, have been registered in Bangladesh since 2013. In 2017, in response to the Rohingya influx, DRC launched an integrated program of support to the government in site management, shelter/NFI and protection. In 2018, DRC started implementing aid projects in support of the host communities most affected by the influx of refugees. As a key part of this, DRC opened an area office in Cox’s Bazar, and a country office in Dhaka.

POSITION PROFILE

The IT Officer is responsible for the provision of IT standard guideline implementation as well as lead IT support to DRC operation in Bangladesh and to ensure reliable hardware, software, backup, and networking support throughout the program locations. The position is responsible for providing the highest level of IT technical assistance in country for implementation of DRC Dynamics.

DUTIES & RESPONSIBILITIES

Core Tasks

• Ensure that the best practice of DRC ICT standard and IT policies are maintained, and proper standard guidelines are followed.
• Review suitability of the hardware existing in DRC Bangladesh country program am for present solutions/cost estimates for upgrading the ICT infrastructure.
• Review the software usage and authenticity of software being used in DRC and provide solutions recommendations and implement these in close coordination with the management.
• Develop and maintain smooth networking service and modify/improve IT network of DRC.
• Maintain and develop efficient printing service and printer server to manage printing smoothly.
• Ensure all staff in DRC Bangladesh have proper access to the DRC Dynamics and troubleshoot in coordination with HQ Dynamics Competency center for issues related to system access of staff.
• Monitor all DRC computers in the country program are properly updated, track windows 11 upgradation, Entra ID joining and endpoint Security management Heimdal agent protected.
• Ensure data backup system is established throughout the program and followed in all programs.
• Ensure SharePoint and OneDrive are well set up and fully functional in line with DRC’s requirement of online data backup.
• Support HoSS to develop IT system and equipment usage SOP for DRC Bangladesh and ensure such SOPs are respected and followed throughout the program.
• Provide guidance, advice, and support to procurement department for selection and installation, use and maintenance of equipment across the following technical disciplines: Information Technology and Communications.
• Oversee the accounting and control of the IT systems including the internet.
• Sensitize users to maintain an IT secure environment and related SOPs clarifications.
• Conduct training and induction session to the users on care and protection of DRC IT equipment, basic IT skills and DRC guidelines.
• Align and coordinate with Global IT Service & Operations on common infrastructure and systems.
• Participate in DRC Global IT forums and secure communication around Global standards.
• Travel to field offices and provide IT-related support as needed.
• CCTV camera management of DRC offices.
• Support the information management strategy.
• Routinely evaluate and improve the functionality of current IM systems
• Provide technical support on planning, design, and monitoring of data collection activities Document problems and their resolution.

Safety

• Comply with all global and location-specific safety rules, policies, and procedures. Report safety incidents, near-misses and other relevant information to the safety team as shall be briefed during onboarding. Failure to adhere to these is a disciplinary offence while it may also leave the position holder, their colleagues and DRC Bangladesh, at risk.  

Key Performance Indicators

• Monthly update of Azure domain joined users.
• IT induction is provided for new staff. Ensure adequate IT on-boarding of new staff (HW availability, IT induction).
• All staff have proper access to DRC Dynamics.
• The Internet and other infrastructure are fully supporting the implementation of DRC Dynamics.
• Expenditure for IT is tracked and reported to HoSS.
• All computers have anti-virus and Heimdal agent updates.

SKILLS AND EXPERIENCES

• Minimum of three (3) years’ experience in relevant IT position, experience in the NGO sector is an asset.
• Experience in running a Local Area Network preferably Cisco Meraki Network Dashboard management.
• Experience in Office365 user support.
• Knowledge of network configuration including but not limited to firewalls, NAT and routers.
• Knowledge of the IP protocol and its concepts.
• Knowledge of server configuration including but not limited to installation, running, backup and patching.
• Ability to do basic hardware maintenance - like changing internal power supply and the like.
• Ability to prioritise large and changeable workload.
• Good communication and organizational skills and ability to work as part of a team.
• Able to work independently and energetically.
• Experience working in global IT organization.
• Experience with cloud infrastructure (i.e. MS Azure).
• IT Security and Data Protection understanding at advanced level (IS/NIST frameworks).

EDUCATIONAL QUALIFICATIONS

• Minimum University Degree in Computer Science or IT Engineering or similar sector with IT focus.

LANGUAGES  

• English (Fluent in writing and speaking)
• Bengali (Fluent in writing and speaking).  

ALL EMPLOYEES ARE EXPECTED TO DEMONSTRATE DRC FIVE CORE COMPETENCIES

• Striving for excellence: You focus on reaching results while ensuring an efficient process.
• Collaborating: You involve relevant parties and encourage feedback.
• Taking the lead: You take ownership and initiative while aiming for innovation.
• Communicating: You listen and speak effectively and honestly.
• Demonstrating integrity: You act in line with DRC’s vision and values.

POSITION DETAILS

• Type of contract: National
• Employment Band: H
• Start date: As soon as possible
• Duty station: Cox’s Bazar
• Closing Date for Application: 31st July 2024

WHAT WE OFFER      

1. Two Bonuses (paid at pro-rata basis with monthly salary)
2. Mobile Allowance
3. Relocation Allowance
4. Leave Encashment
5. Group Life Insurance including Family
6. Dental and Optical Benefits
7. Gratuity
8. Excellent Working Environment and Opportunity of Growth
9. Various Learning and Development Platforms

APPLICATION PROCESS

1. Applications must be submitted through the mentioned link on the page by clicking on Apply Button.   
2. All applicants must send a cover letter along with an updated CV (we encourage CV no longer than four pages) in English.   
3. Mentioning three referees' details of your present supervisor and HR along with past employment’s supervisor with CV.

Note: Applications sent by email will not be considered. In addition, DRC doesn’t charge any fee for any of its recruitment process & believes in equal opportunity in employment regardless.

If you have questions, you can visit our FAQ page. 

For further information about the Danish Refugee Council, please consult our website: www.drc.ngo.

Gender Equality: DRC is committed to achieving gender parity in staffing at all levels. In light of this, female candidates are particularly encouraged to apply to bridge the gender gap. 

Equal Opportunities: DRC is an equal-opportunity employer. We value diversity and we are committed to creating an inclusive environment based on mutual respect for all employees. We do not discriminate on the basis of age, sex, disability status, religion, ethnic origin, colour, race, marital status, or other protected characteristics.   

***FRAUD ALERT***

It has been brought to the attention of the Danish Refugee Council (DRC) that there have been instances of fraudulent job offers, purporting to be from DRC in Bangladesh. These offers reportedly concern fraudulent employment opportunities to applicants asking for money. DRC would like to stipulate that the organization never charges or accepts any money from job seekers during the recruitment process. DRC recommends that you do not respond to unsolicited offers of employment.