Digital Workplace Lead

Danish Refugee Council, one of the world’s leading humanitarian NGOs, is currently looking for an innovative and mission-driven Digital Workplace Lead.

In this role, you will design and implement solutions within the Microsoft 365 platform. Those solutions will empower our driven colleagues who operate in the most challenging and remote areas of the world. Your work will enhance the efficiency and security of our digital workplace, directly impacting the lives of the most vulnerable populations we serve. 

About the job

You are part of Global IT in DRC headquarter in Copenhagen. You work closely with our IT colleagues in Poland and in 40+ countries. The IT team is as diverse as the people we assist. You thrive in this environment and knows how to collaborate in a global team.

In that context, you will lead the adoption journey of M365, you seek global collaboration to scope global needs for a platform that best fits future requirements.

Your main responsibilities will be:

• Design & Implementation: Continue successful deployment of our digital workplace solutions across the 40+ countries and many units in DRC's global operations.
• Innovation: Act as both catalyst and guardian of digital tools meeting the unique needs of humanitarian fieldwork, ensuring accessibility and usability in low-bandwidth and remote environments.
• Integration: Ensure integration of digital workplace technologies with existing systems and workflows, promoting a unified and efficient operational framework.
• User-Centric Approach: Collaborate with end-users, including field staff and local partners, to gather feedback and continuously improve digital tools, ensuring they meet the real-world needs of our humanitarian missions.
• Security & Compliance: Implement robust security protocols and ensure compliance with data protection regulations, safeguarding sensitive information and communications.
• Training & Support: Develop and deliver training programs to empower staff at all levels of digital literacy to effectively utilize digital workplace tools and solutions.
• Leadership: Manage stakeholder expectations. Plan and follow-up on prioritized activity road map. Coordinate the workload across the architect role and two DWP development and support consultants.

About you

To be successful in this role we expect you to have broad experience across the M365 portfolio. You know how to leverage key IT methodologies and demonstrate the ability to turn challenge into opportunity - with colleagues in and outside the IT organisation. You are focused on delivering solid solutions applicable in the DRC context. You enjoy working in a dynamic international environment with an informal atmosphere.

Moreover, we also hope that you have:

• An academic degree in Information Science, Information Technology, Computer Science, or equivalent work experience

• Hands on experience with M365, suite and collaboration tools
• Technical understanding of the platform and of cloud environment
• Experience with stakeholder management and business understanding
• Excellent communication skills and user training experience
• Fluency in written and spoken English.

Desirable

• NGO-experience
• Experience working in global and cross functional teams
• Knowledge of Danish, French or Spanish

In this position, you are expected to demonstrate DRC’ five core competencies: 

Striving for excellence: You focus on reaching results while ensuring an efficient process. 

Collaborating: You involve relevant parties and encourage feedback. 

Taking the lead: You take ownership and initiative while aiming for innovation. 

Communicating: You listen and speak effectively and honestly. 

Demonstrating integrity: You uphold and promote the highest standards of ethical and professional conduct in relation to our values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

We offer

Contract length: Permanent

Workplace: Borgergade 10, Copenhagen, Denmark.

Start date: As soon as possible

Salary and conditions will be in accordance with the agreement between DRC and AC (agreement for academics). This is contractually a national position for which local Danish terms and conditions apply. For questions regarding the vacancy please contact Head of Digital & IT projects, claire.kjaer@drc.ngo.

Application process

All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email will not be considered.

Closing date for applications: 1 November 2024.

For further information about the Danish Refugee Council, please consult our website drc.ngo.