Systems Analyst

Remote | Home Based - May require travel

Organization: UNOPS - United Nations Office for Project Services
Location: Remote | Home Based - May require travel
Grade: Junior level - IICA-1, International Individual Contractors Agreement
Occupational Groups:
- Information Technology and Computer Science
Closing Date: Closed

Job categories IT

Vacancy code VA/2024/B0009/27791

Level ICS-9

Department/office MP, ITG, IT Group

Duty station Home based

Contract type International ICA

Contract level IICA-1

Duration Open-ended

Application period 22-Mar-2024 to 14-Apr-2024

Applications to vacancies must be received before midnight Copenhagen time (CET) on the closing date of the announcement.

Functional Responsibilities

Systems analysis
Systems, Data Analysis and design
Systems Maintenance and high level Support
Documentation and Training

1. Gathers and documents requirements and performs system analysis to identify key system needs

Analyzes business processes and workflows to identify opportunities for automation and improvement.
Works closely with business stakeholders to understand their requirements and translate them into technical specifications.

2. Collaborates with business functions to perform systems, data analysis and design

Assesses client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes)
Creates system designs that meet business requirements, taking into account technical feasibility.
Produces process and data flow design in close collaboration with the system functions that may be impacted by the change in the process
Negotiates with business functions to drive the potential realization of tangible benefits from changes to business processes by utilizing technical expertise in collaboration with Business Analysts, Product Managers, Solution Designers and Developers.
Helps business functions to understand the possible technologies that are available and feasible to address the requirements
Conduct unit testing and quality assurance activities to ensure that information systems are reliable, secure, and user-friendly.
Develops acceptance criteria, test scenarios and test cases for unit/integration testing of solutions delivered by ITG
Provides inputs to the Solutions Designers and Developers to assist in the development of appropriate solutions.
Provides technical support in the development and review of design activities for system improvements, changes, enhancements and upgrades.

3. Provides high-level (level 2) support to end users. Level 2 support are cases originating from the ITG Systems Support Team that require a greater degree of system analysis / diagnosis

Identifies, analyses and resolves system technical issues escalated by the ITG System Support team
Provides solutions to inquiries about system functionalities and issues by utilizing technical expertise in collaboration with Business Analysts and Product Managers.
Liaises with technology vendors to obtain third level support as required when the issues are technical in nature.
Monitors and analyzes system performance, and recommends technical improvements to ensure that systems are functioning optimally, efficiently and effectively.

4. Creates system training materials and delivers training to technical experts within business functions

Identifies training needs for technical focal points within software functionalities
Develops and facilitates and/or conducts training sessions for technical focal points / experts / trainers within the business function (workshops, webinars, webcasts, one-to-one, online)
Maintains and updates software technical documentations to ensure that it is current and relevant

Education/Experience/Language requirements

Education:

Master’s Degree, preferably in Computer Science, Information Technology, Systems Engineering, Business Administration or other relevant discipline is required.
A Bachelor’s degree in combination with additional two years of experience may be accepted in lieu of master’s degree.
Secondary education in combination with additional six years of experience may be accepted in lieu of a master's degree

Experience:

Minimum 3 years of system analysis experience is required in the area of Finance and Accounting, Procurement, Project Management or Human Resource Management systems.
Experience with developing requirements and solutions for ERP or Business Information Management systems is required

Experience with performing high-level system support function is required
Strong analytical skills is required
Good knowledge in working with SQL is required.
Hands on proficiency in the .Net framework, C#, ASP.Net and JavaScript is desirable
Good knowledge and understanding of Web Service API’s especially in regard to integration is desirable.