Digital Media Manager

The Charter Cities Institute is a non-profit research organization focused on empowering new cities with better governance to lift tens of millions of people out of poverty. We are a team of researchers, developers, communicators, and more, committed to building the ecosystem for charter cities – new cities with better laws – by:

• Creating legal, regulatory, and planning frameworks;
• Advising and convening key stakeholders, including governments, new city developers, and multilateral institutions;
• Influencing the global agenda through research, engagement, and partnerships.

We are hiring a Digital Media Manager who will be based out of our Washington, DC, office.

Role Summary

The Digital Media Manager will work with the Head of Communications – and occasionally other CCI leadership – to help execute a comprehensive communications strategy as outlined by the Head of Communications. This strategy will include (1) media and stakeholder engagement (PR, media outreach, member communications, internal communications, etc.); (2) social media management (e.g., site upkeep, analytics tracking, creating posts and posting strategies); (3) website management; and (4) other activities that further the mission of the Charter Cities Institute. The Charter Cities Institute (and the communications team) is small but rapidly growing, so the Manager will need to be comfortable contributing to a wide variety of communication activities in furtherance of our mission.

Responsibilities

• Digital and social media management: Maintain a consistent and effective voice across social media platforms and in CCI publications. The Manager will oversee our website and new & existing social media platforms.  He or she will track views, engagement, and other metrics across the CCI website, podcast, newsletter, social media, and other channels to continually inform the broader communications strategy and grow our media presence. The Manager should understand and actively follow the day-to-day social media trends of CCI stakeholders and work to maximize engagement. The Manager will be responsible for upkeep and promotion of the CCI YouTube page, including creating and packaging videos and generally ensuring that a consistent, engaging product is shared with the public. The Manager will additionally seek out new social and digital media opportunities including new platforms and means of communication with our audience.
• Media engagement: Assist the Head of Communications in executing a short and long-term media strategy that identifies key publications to target for promotion of CCI activities and placement of op-eds, quotes, and other materials authored by CCI staff. The Manager will also research, identify and track key journalists so that CCI can build and maintain relationships with them to further promote CCI publications and activities. The Manager will also seek non-traditional media partners – blogs, podcasts, etc. – to help further CCI outreach. Public relations skills and experience helpful, including press release writing, journalist networking and other engagement strategies.  
• Internal communications:  Coordinate communications team functions with other departments to maximize efficiency, brand consistency, and generally keep communications operations functioning effectively. The Manager will use our CRM (HubSpot) to ensure that all information is being tracked and well organized.
• External communications:  Manage the twice-monthly newsletters (sent via MailChimp), including design and distribution; work with the Head of Communications on podcast production and distribution. Assist the Head of Communications in working with the research team to identify audiences for publications, strategize how best to release publications to maximize impact, and work with our in-house graphic designer on the design and presentation of research publications.   
• Administrative support:  A small portion of the job will be to proactively manage and maintain the calendar and contacts of the Head of Communication; arrange internal and external appointments; attend and photograph events; anticipate needs for information and materials; and prepare meeting agendas, documents, and other materials.

Qualifications

• Education: Bachelor’s degree required, advanced degree in a relevant subject (e.g., communications, marketing, etc.) preferred.
• Experience: At least 2 years of communications work experience. Demonstrated record of successful execution of digital communications objectives including experience with digital strategy including content management, email marketing, social media, and more. Experience in international development, public policy, or economics is also a plus. Familiarity with video and graphic editing tools would be an added value.
• Attitude and passion: An entrepreneurial attitude, willingness to independently identify solutions to new challenges, and intellectual curiosity are required.
• Skills and knowledge: Attention to detail, technical skills, and excellent organization are required. Proficiency with contemporary communications technologies, graphic design programs, and major social media platforms is required. Fluency in English is required, additional languages are a plus.

Expectations and Culture

The Charter Cities Institute greatly values our office culture. We're a small team, so we frequently socialize as well, with regular (but optional) lunches, after-work outings, and weekend activities. Our staff is intellectually curious and enjoys exploring a wide variety of topics, so candidates should feel comfortable bringing their whole selves to work.

Position Details

This is a full time position and is “hybrid” in nature, with the ideal work plan involving 2-3 days a week in-office and the rest of the time remote work. The Charter Cities Institute offers generous benefits, including health & dental insurance, education reimbursement, unlimited vacation days, a 401k, and more. Salary is based on experience.

Please apply within a cover letter, resume, and relevant work samples.