Client & Community Feedback Assistant

**This position is contingent upon funding.**

Job Overview:

The IRC is one of the leading providers of high-quality programming for refugees in the United States. The IRC is committed to developing innovative programs that respond to our clients’ unique challenges and needs, using our learning and experience to shape policy and practice, and highlighting and promoting best practices in service provision. The Research, Analysis, and Learning (RAL) supports IRC programs in the U.S. and Europe in becoming more evidence-based and data-driven, as well as providing technical assistance to other resettlement agencies.

The IRC seeks a Client & Community Feedback Coordinator to support the implementation of the Resettlement  Alliance for  Data  Innovation and  Exchange (RADIE) project. The RADIE project stresses a decentralized and collaborative approach to determining program outcomes, measures of success, data collection methods, and standards and interpreting data, with an end goal of better understanding how Reception & Placement services impact refugee clients. This project consists of four key activities: a resettlement outcomes and data working group, a refugee advisory council, an evaluation initiative on complimentary pathways’ impact on client experiences, and a community of practice focused on client voice. The Client & Community Feedback Coordinator will support these activities.

Major Responsibilities:

• Support the creation of a Resettlement Advisory Council
• Provide logistical and administrative support to the Refugee Advisory Council
• Budget and process payments for Refugee Advisory Council members
• Provide logistical and administrative support to a resettlement outcomes and data working group
• Provide logistical and administrative support to a client voice community of practice for resettlement agencies in the U.S.
• Coordinate translation of data collection tools and resources developed through the project
• Support management and dissemination of data collection tools and resources developed through the project
• Provide support for the evaluation of complementary pathways’ impact on client experiences
• Other duties as assigned

Key Working Relationship:

• This position is based in RAI’s Research, Analysis, and Learning (RAL) Unit and reports to the Deputy Director for Measurement & Data Analysis. They will work in close collaboration with other members of the RAL, Reception & Placement staff at the IRC and other resettlement agencies, and a client advisory group.

Job Requirements:

• Education: Bachelor’s Degree required, in fields such as Applied Statistics and Social Sciences
• Skills and Competencies:
  • Project management skills.
  • Experience working with refugees, immigrants, or migrants.
  • Comfort working and collaborating in  Microsoft Office Suite, including Word, Outlook, and Teams.
  • Strong attention to detail (excellent proofreading and editing skills).
  • Ability to work flexibly both independently and as part of a team.
  • Excellent communication skills, both verbal and written, with fluency in English.
  • Ability to handle multiple priorities and deadlines.
  • Proficiency in language(s) spoken by client groups is desired.

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget.  Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

US Benefits: We offer a comprehensive and highly competitive set of benefits.  In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3-year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires new hires to furnish proof of vaccination against COVID-19 to be considered for any in-office or hybrid positions.  All IRC US offices require full vaccination to attend any in-office functions (e.g., meetings, trainings).

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.

The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, Equality, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

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