IT Specialist, Software Licensing

OBJECTIVE OF THE OFFICE/DEPARTMENT

This requisition is for employment at the Pan American Health Organization (PAHO)/Regional Office of the World Health Organization (WHO)

Information Technology Services (ITS) provides leadership and direction in the deployment of information and communication technologies and systems to support the Pan American Health Organization/Regional Office of the Americas of the World Health Organization (PAHO/WHO) in carrying out its mandate. Furthermore, ITS establishes and maintains strategies, policies, standards, and procedures to ensure the effective and efficient provision of information and communication services in a geographically dispersed environment.

DESCRIPTION OF DUTIES

Under the general supervision of the Director, Information Technology Services (ITS), and the direct supervision of the IT Advisor, Enterprise Architect (ITS), the incumbent is responsible for, but not necessarily limited to, the following assigned duties:

1. Serve as the Organization’s expert in the different types of licensing models for software and IT platforms including perpetual, floating, trial, subscription, feature and others, as well as ensuring PAHO end user compliance with each licensing terms;
2. Build corporate processes and procedures around software licenses and IT products negotiations, controls and management;
3. Oversee, manage, and ensure that the Organization´s Software Licensing is effectively and efficiently handled, including software updates, software add-ons, growth planning, acquisition of new software and renewals;
4. Lead the development and documentation of business requirements, and functional needs by working closely with business areas and target audiences to identify new Software adoption, replacement or elimination, analyzing how these interoperate with existing systems processes and platforms;
5. Conduct routine monitoring, analysis, and evaluation of PAHO´s Software Licensing Management, including software usage, software compliance and license reconciliations and audits;
6. Design, implement, maintain, and update the Software Portfolio & Software Catalogue for the Organization; establish a knowledge base to be shared with stakeholders to promote and maximize the effective use of existing software licenses in the Organization;
7. Identify, select and manage Software vendors to ensure value for the Organization; manage Software Licenses and Software subscription renewals, true ups, and upgrades of existing licensing agreements, working with vendors, resellers and the Procurement Department;
8. Propose, draft and develop RFQs, RFPs, and participate as the ITS technical lead in IT procurement processes related to the acquisition of software tools or renewals of existing licensing agreements; evaluate participating suppliers in coordination with business owners considering existing IT architecture, cyber security standards, and best practices;
9. Create documentation around the evaluation, integration, and governance based on industry best practices for application adoption, license provisioning, and user on- and off-boarding; propose standard operating procedures and job aid updates when appropriate;
10. Manage SaaS (Software as a Service) applications life cycle including the creation of SaaS applications renewal calendars; build a documented, collaborative evaluation process; and develop action plans for upcoming renewal dates;
11. Monitor and coordinate with vendors to ensure the operational health and availability of software licensing portals;
12. Evaluate, and identify cost effective and value-based opportunities for software licensing improvements including consolidating individual licenses into larger agreements; advise on software and licensing options and services to ensure continued alignment to business needs, IT evolving trends, and strategic goals;
13. Identify, manage, mitigate, and escalate any software licensing risks which may cause the Organization to be non-compliant with the licensing terms and conditions;
14. Stay up-to-date with trends that impact software licensing agreements; serve as subject matter expert in all software licensing aspects, and advise the PAHO user community on best practices regarding software licenses;
15. Perform other related duties, as assigned.

REQUIRED QUALIFICATIONS

Education:

Essential: A bachelor’s degree in computer sciences, information management, information technology or in any of the areas related to the functions of the position from an accredited university.

Desirable: A master’s degree in computer sciences, information management, information technology or related field would be an asset.

In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO, only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. PAHO will also use the databases of the Council for Higher Education Accreditation http://www.chea.org and College Navigator, found on the website of the National Centre for Educational Statistics, https://nces.ed.gov/collegenavigator to support the validation process.

Experience:

Essential: Seven years of combined national and international experience in information technology related matters. Expertise should include Software Licensing Management and IT vendor management and negotiations.

Desirable: SaaS lifecycle management experience.

SKILLS:

PAHO Competencies:

• Overall attitude at work: Maintains integrity and takes a clear ethical approach and stance; demonstrates commitment to the Organization’s mandate and promotes the values of the Organization in daily work and behavior; is accountable for work carried out in line with own role and responsibilities; is respectful towards, and trusted by, colleagues and counterparts.
• Teamwork: Collaborate and cooperate with others/Deal effectively with conflict - Creates team spirit; promotes collaboration and open communication in the team; proactively supports others; welcomes team responsibilities and drives team results; promotes knowledge sharing in the team. Proactively identifies conflicts and facilitates their resolution in a respectful manner; tactfully resolves conflicts between or with others and takes action to reduce any possible tension; effectively builds a rapport with individuals and teams, establishing good personal and professional relationships, as well as minimizing risk of potential conflict.
• Respecting and promoting individual and cultural differences: Relate well to diversity in others and capitalize on such diversity - Treats all people with dignity and respect. Relates well to people with different cultures, gender, orientations, backgrounds and/or positions; examines own behavior to avoid stereotypical responses; considers issues from the perspective of others and values their diversity.
• Communication: Express oneself clearly when speaking/Listen/Write effectively/Share knowledge - Foresees communication needs of audience and targets message accordingly. Facilitates open communication; encourages others to share their views openly and takes time to understand and consider their views. Writes down ideas in a clear, structured, logical and credible way; drafts and supports the development of guidelines, policies and procedures. Shares relevant information openly and ensures that the shared information is understood; considers knowledge sharing as a constructive working method and demonstrates awareness of the Organization.
• Producing Results: Work efficiently and independently/Deliver quality results/Take responsibility - Prioritizes work, monitors own progress against objectives and adapts plans as required; communicates adjustments as necessary. Acts proactively and stimulates action as needed; handles problems effectively and constructively. Produces high-quality results and workable solutions that meet clients’ needs. Works independently to produce new results and sets own time lines effectively and efficiently. Shows awareness of own role and clarifies roles of team members in relation to project’s expected results. Makes proposals for improving processes as required and takes responsibility for own work and/or actions, as necessary. Demonstrates positive attitude in working on new projects and initiatives. Demonstrates accountability for own success, as well as for errors; learns from experience.
• Moving forward in a changing environment: Propose change/Adapt to change - Actively supports Organizational change initiatives and demonstrates personal commitment to them, including when faced with new demands; proposes workable solutions to challenging situations. Engages in positive responses to a changing environment and promotes workable solutions to achieve own and team’s results. Welcomes, and actively seeks to apply, new ideas, approaches and working methods and technologies in order to improve own and/or team’s work processes and results; demonstrates commitment to Organizational change initiatives.

Technical Expertise:

• Expertise in IT Software License Management or related role in a corporate environment.
• Strong knowledge and understanding of Software License Management standard methodologies, including, but not limited to cloud software license management.
• Practical knowledge of Software License Management process improvement and establishing/enhancing procedures as well as ability to lead the rollout of those processes.
• Proven hands-on experience in software procurement and negotiation processes including, but not limited to cloud software.
• Expertise in software compliance and audit.
• Thorough theoretical and practical knowledge of computer systems architecture.
• Good interpersonal ad customer service skills, and strong written and verbal communication skills.
• Excellent negotiation skills and expertise in building successful partnerships.

Languages:

Very good knowledge of English or Spanish with working knowledge of the other language. Knowledge of French and/or Portuguese would be an asset.

IT Skills:

Demonstrated ability to effectively use current technology and software, spreadsheets, and presentations, as well as Enterprise Resource Planning (ERP) and management information systems. Other IT skills and knowledge of software programs such as Microsoft Excel, PowerPoint, Word, OneDrive, Outlook, Teams, and SharePoint are considered essential.

REMUNERATION

Annual Salary: (Net of taxes)

USD $62,692.00 post adjustment

Post Adjustment: 63.9% of the above figure(s). This percentage is to be considered as indicative since variations may occur each month either upwards or downwards due to currency exchange rate fluctuations or inflation.

ADDITIONAL INFORMATION

This vacancy notice may be used to fill other similar positions at the same grade level.

Any appointment/extension of appointment is subject to PAHO Staff Regulations, Staff Rules and e-Manual.

For information on PAHO please visit: http://www.paho.org

PAHO/WHO is an ethical organization that maintains high standards of integrity and accountability. People joining PAHO are required to maintain these standards both in their professional work and personal activities.

PAHO/WHO also promotes a work environment that is free from harassment, sexual harassment, discrimination, and other types of abusive behavior. PAHO conducts background checks and will not hire anyone who has a substantiated history of abusive conduct.

PAHO/WHO personnel interact frequently with people in the communities we serve. To protect these people, PAHO has zero tolerance for sexual exploitation and abuse. People who commit serious wrongdoing will be terminated and may also face criminal prosecution.

PAHO/WHO is committed to workforce diversity. PAHO/WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.

PAHO/WHO offers an attractive compensation package including an annual net salary and post adjustment, which reflects the cost of living in a particular duty station and exchange rates (subject to mandatory deductions for pension contributions and health insurance). Other benefits include: 30 days annual leave, dependency benefits, pension plan and health insurance scheme. Benefits for internationally recruited staff may include home leave, travel and removal expenses on appointment and separation, education grant for dependent children, assignment grant and rental subsidy.

Candidates appointed to an international post with PAHO are subject to mobility and may be assigned to any activity or duty station of the Organization throughout the world.

All applicants are required to complete an on-line profile to be considered for this post.

Candidates will be contacted only if they are under serious consideration. A written test and/or interview will be held for this post. The post description is the official documentation for organization purposes.