U.S. Disaster Response Team Lead (Provisional)

This is not an active job post; however, we'll use this post to collect interest from qualified candidates.

Location: GiveDirectly will launch a disaster relief program between August and November, which corresponds to the remaining months of hurricane season. Candidates must be willing to relocate to the geographic area impacted by a major disaster for up to 3 months and be willing to travel, as needed. This position is full time for three months, with the possibility of extension.

 We are unable to sponsor or take over sponsorship of employment visas in the U.S. at this time. 

About GiveDirectly

GD has raised over $700M since launching in 2011, delivered cash to more than 1 million people, and launched offices in 10 countries. We’ve also supported large-scale, experimental research that indicates strong recipient impact of our programs. As a result, GD has been celebrated as one of the most innovative non-profit companies by Fast Company, while the growing cash transfer movement (and GD’s leading role within it) have been featured in the New York Times Magazine, This American Life, Foreign Affairs, and The Economist.

We’re looking for exceptional talent to grow our collaborative, diverse team. Joining GiveDirectly provides the opportunity to work alongside individuals who come from 21 different countries and speak 69 different languages. We’re actively working toward an equitable and inclusive environment for all team members, and seek candidates who will bring diverse perspectives and experiences to our organization. We recruit from organizations across all industries: our team has hailed from sectors including start-ups, government, consultancies, investment banks, and nonprofits.

Across our global offices, our culture is candid, analytical, non-hierarchical, and fast-paced. We value ability, adaptability, and willingness to learn. We offer competitive salary and benefits, as well as performance-based bonuses.

About this role

GiveDirectly launched U.S. operations in 2017 in response to Hurricanes Harvey and Maria. Since then, we’ve expanded our work to include COVID-19 relief, guaranteed income programs, and future disaster preparedness. We are preparing to launch a program in the immediate wake of a major Atlantic hurricane to deliver cash to impacted low income households. We are looking for individuals interested in serving as a Team Lead to help us run program operations. Candidates must be willing to relocate to the impacted area immediately following a disaster for up to 3 months and be willing to travel, as needed.

Reports to: U.S. Program Manager

Level: Manager

What you’ll do:

Team Leads will be responsible for a range of the following tasks:

• Community engagement
• Meet with local community leaders and government officials to secure permission for GD to operate and keep them informed about GD’s activities
• Liaise with community leaders (e.g. church, business, and local NGO leaders) to finalize event logistics & problem-solve issues that arise in the field (e.g., skepticism about the program or false rumors)
• Assist Field Director to host journalists, donors, and other external parties, as needed 
• Training, management, and quality control of Field Officers
• Manage a team of Field Officers
• Serve as point of contact between GD Field Director and Field Officers
• Track and monitor quality and productivity metrics of Field Officers
• Monitor team dynamics, well-being, and morale, and escalate issues as they emerge
• Identify opportunities for morale-building, e.g. team events
• Participate in weekly 1:1s with Field Director
• Operations
• Team Leads will attend (paid) training sessions, and will use a GiveDirectly-issued smartphone, tablet, or computer for data collection
• Support end-to-end event logistics during mobilization and enrollment
• Troubleshoot technical issues with GD tablets and phones in coordination with GD Tech Team and Field Director
• Anticipate areas of risk and create mitigation plans (e.g., deviations in operational quality, opportunities for fraud, etc.)
• Assist with securing supplies, setting up the enrollment venue, and managing enrollment event logistics
• Help with mobilization and enrollment activities as needed, including flyering, knocking on doors, checking in recipients at enrollment events, and enrolling recipients

What you’ll bring:

• Alignment with GiveDirectly Values and active demonstration of our core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity. We welcome and strongly encourage applications from candidates who have personal or professional experience in the low-income and/or historically marginalized communities that we serve.
• Strong interpersonal skills and the ability to show respect and openness toward someone whose social and cultural background is different from one’s own. Team Leads will be the face of our program for recipients and will need to approach all communications and interactions with an eye toward delivering the best possible experience for recipients. 
• Strong leadership and organizational skills – Team Leads will need to manage teams and logistics in a fast paced and challenging environment. 
• Great communication skills – Team Leads will explain the program and process to recipients and community members in a highly vulnerable environment. Discretion and good judgment are paramount.
• Technological literacy – Team Leads will use a smartphone, tablet, or computer to manage recipient and enrollment details in a number of tech platforms.
• Fast learner – Team Leads must learn the complexities of our operations, and communicate those to Field Officers and recipients.
• Ability to work both independently and as a team member with personal enthusiasm, optimism, humility, and a sense of humor.
• A valid driver’s license.
• We welcome and strongly encourage applications from candidates who have personal or professional experience in the low-income and/or historically marginalized communities that we serve.