Camp Coordination and Camp Management Assistant

JOB DESCRIPTION
Job title: Camp Coordination and Camp Management Assistant
Employment Band: I
Reporting to:Camp Coordination and Camp Management Team Leader 
Technical line manager: Camp Coordination and Camp Management Manager    
Unit/department: Camp Coordination and Camp Management
Location: Nyarugusu camp 

Overall purpose of the role 
A Camp Management Assistant, under the management and supervision of a Camp Management Team Leader and in close collaboration with other government and humanitarian colleagues will be responsible for direct implementation of camp management activities in the camp.

Responsibilities:
•    Supervise refugee incentive workers
•    Monitor and support the coordination of services and Management in the camp
•    Identify gaps in service provision to refugees, proactively referring issues to relevant forums
•    Oversee and ensure that NFI distributions are conducted in an accessible and accountable manner
•    Work in close collaboration with refugee stakeholders (Community Leaders, Elders, Representative Committees…) to ensure a wide acceptance of camp management activities in particular and facilitate dispute resolutions regarding the provision of humanitarian services in general
•    Work in close collaboration with refugee stakeholders, and ensure community participation and mobilization in camp management
•    Ensure diversity and inclusion and ensured that protection considerations are mainstreamed across all sectors
•    Receive and handle complaints and feedback from beneficiaries and refer to relevant actors
•    Ensure Camp management implementation is compliant with the Core Humanitarian Standards (CHS) and the DRC Code of Conduct (CoC)
•    Write reports as required by Team Leader
•    Ensure daily verbal feedback on urgent issues reported
•    Participate in camp coordination meetings as well as meetings with refugee leadership committees
•    Any other duties to support camp management activities assigned by Manager/Team Leader

Experience and technical competencies:
•    At least 2 years of work experience in humanitarian displacement situation
•    Demonstrated previous experience working with refugees or other vulnerable populations
•    Excellent interpersonal and problem-solving skills, creativity and flexibility
•    Flexibility in working hours when needed
•    Excellent Communication skills
•    Proven computer literacy skills (Microsoft Word and Excel
•    Comfortable in a multi-cultural environment, flexible and able to handle pressure well ability to engage with community members in an open manner, maintain confidentiality and respect
•    Ability to communicate and write reports in English
•    Language ability in Kiswahili, kibembe, Kiha and Kirundi are considered and as added advantage

Education:
•    University Degree in areas relevant to Community Organization, Humanitarian Work, Humanitarian Protection
•    Diploma in any relevant field with experience in Camp Coordination and Camp Management work

Languages: 
•    English – Fluent, including technical level
•    Kirundi & Kibembe– Basic
    
Key stakeholders:
•    UNHCR
•    Target Refugee and Host Communities
•    MoHA

Women are highly encouraged to apply
    
Core competencies     Basic      Advanced    Expert
Striving for excellence      ☐              ☒             ☐
Collaborating                    ☐              ☒             ☐
Taking the lead                 ☐              ☒             ☐
Communicating                ☐              ☒             ☐
Demonstrating integrity    ☐              ☒             ☐

•Basic: I master the essentials, but may at times need help from others
•Advanced: I can work independently at full professional level.
•Expert: I am the go-to person when others need help.