Protection Officer [community-based]

JOB DESCRIPTION
Job title: Protection Officer [community-based]
Employment category: Grade H
Reporting to: Protection Team Leader [community-based]
Technical line manager: Protection Manager
Unit/department: Community Based Protection
Location: Nduta/Nyarugusu

Overall purpose of the role: The Protection Officer [community-based] will be responsible for implementation of community based protection activities, namely support to leadership structure, community mobilization, feedback and complaints mechanism, community engagement. He/she will support in developing and maintaining community based participation mechanisms in the camp, ensuring that the voices of men, women, boys, girls and groups with specific needs are heard and represented.

Resibonsibilities:
•    Lead the establishment and capacity building of active and efficient refugee leadership structures in consultation with MoHA and UNHCR as well as other partners in the camp where relevant
•    Supervise elections and re-elections of community leaders and ensure that all communities within the camp have a leadership structure in place and that is functional
•    Monitor and solve issues related to community leaders’ behavior and follow up on reports of misconduct/ breach of code of conduct by the community leaders
•    Ensure that committees are in place, have inclusive representation, have the necessary support and equipment, and that meetings and other activities are carried out regularly.
•    Lead the development and facilitation of a two-way information flow between refugees and key stakeholders through the dissemination, collection and analysis of information
•    Manage the Community engagement and mobile Help desks and inter-agency help desk activities aimed at facilitating two-way communication flow between refugees and stakeholders, through collection and dissemination of information from agencies as well as complaints and feedback from the refugees
•    Ensure the correct management of the referral pathway and support the team to troubleshoot individual cases where problems arise
•    Ensure timely response is provided to refugees’ complaints and concerns.
•    Ensure accuracy and confidentiality of data and information about complaints and feedback given by refugees and ensure that information is stored safely.
•    Ensure that the inter-agency help desk is functional, monitor needs in terms of stationary and other supplies as well as maintenance/repairs of the building.
•    Manage the activities organized at the community center, including language classes and child friendly space
•    Work in close collaboration with refugee stakeholders (Community Leaders, Elders, and Representatives of Committees…) to ensure their input and participation in community-based activities. 
•    Ensure that AGD and Protection principles are mainstreamed into work with camp leadership, committees and communities.
•    Ensure work plans are prepared and implemented timely
•    Attend the community based protection, SGBV and other working groups to ensure coordination of activities
•    Act as a focal point for community engagement and messaging from humanitarian agencies to refugees in the camp
•    Support Protection Team Leader [community-based] to keep track of indicators and monitor progress towards targets according to logframe and project proposal;
•    Support Protection Team Leader [community-based] to write monthly reports for local authorities and donors
•    Develop, support and manage a team of refugee incentive workers
•    Any other tasks assigned by Protection Team Leader [community-based]

Experience and technical competencies: 
•    At least 1-year experience in working in refugee context
•    At least 1-year work experience in implementing community-based protection activities or related sector
•    Previous experience in international organizations

Education:
•    Bachelor Degree in social sciences, political science, development, law or other related fields    

Languages:
•    English (spoken and written - excellent)
•    Kiha (spoken - good) – preferable    

Key stakeholders:
•    other DRC departments and managers in particular protection, camp management, GFD, supply chain
•    UNHCR, in particular CBP team
•    MoHA
•    other INGOs
•    refugee representatives
•    police    

Core competencies    Basic    Advanced    Expert
Striving for excellence    ☐           ☒               ☐

Collaborating                  ☐           ☒               ☐

Taking the lead               ☐           ☒               ☐

Communicating              ☐           ☒               ☐

Demonstrating integrity  ☐           ☒               ☐

•Basic: I master the essentials, but may at times need help from others
•Advanced: I can work independently at full professional level.
•Expert: I am the go-to person when others need help.