Protection Assistant (Case Management)

Job title: Protection Assistant (Case Management)

Employment category: I – Non-Manager

Reporting to:  Protection Team Leader & Protection Manager

Subordinates: Community Mobilisers

Unit/department: Protection

Location: Golo or Rokero, Central Darfur

Authorization level:  N/A

Overall purpose of the role: The Protection Assistant (Case Management) is responsible for providing case management services to individuals in need, including GBV survivors. S/he will ensure complete support including identification of those at risk, provision of psychosocial support (PSS – individual and/or collective), referral for specialized services, provision of Individual Protection Assistance (IPA).

Responsibilities:

Programme

• Ensure the delivery of case management in line with global/DRC SOPs and standards, including the interagency GBV case management guidelines.
• Effectively use and comply with all the tools, forms and SOPs related to case management as communicated by the Protection Manager. Comply with applicable professional standards related to protection and humanitarian interventions.
• Operate in close alignment with referral pathways agreed at interagency level.
• Coordinate closely with service providers to ensure survivors and individuals at risk of right violations are provided with high quality service provision (including medical assistance, mental health support and material assistance)
• Ensure proper documentation of case data and information in line with the case management guiding principles, adhering to the confidentiality principle. Ensure to abide by all information-sharing protocols in place.
• Ensure that individuals in need of protection services and/or assistance are timely and adequately referred to the relevant services. Conduct regular and systematized follow-up of all referred cases to ensure adequate service provision, reassess needs and potentially identify any new trends.
• Conduct collective PSS activities with vulnerable communities’ members in safe and suitable locations and according to DRC guidelines.
• Conduct Individual Protection Assistance (IPA) activities, including the provision of cash or in-kind assistance to most vulnerable communities’ members in safe and suitable manner, strictly adhering DRC SOPs/Protocols for IPA.
• Conduct any other programme activities related to the provision of protection services and assistance as instructed by the Protection Team Leader and the Protection Manager.
• Mobilize and build strong rapport with communities, adhering to dignified, culturally sensitive approaches.

Monitoring and Reporting

-      Produce quality and acurate reports and supporting documentation on CM activities and ensure their timely submission to the Protection Officer (CM) and Protection Team Leader for review and internal information sharing. To this end, ensure that both the hard and soft copies of all activity reports and case management files are safely archived. Overall, effectively use the tools and comply with the processes related to monitoring and reporting, including through the use of shared drive and dedicated platforms for information management. 

Representation and coordination

-              Represent DRC and the programme towards a wide range of stakeholders including individual beneficiaries, community mobilizers, community-based structures’ members and focal points. To this end, ensure professional standards and transparent communication in the external representation of the organization so as to build trust and ensure effective collaboration with all concerned stakeholders.

-              Ensure that all interactions with individual beneficiaries take place in an environment and in a way that respect and promote the individuals’ safety, agency and dignity in accordance with professional standards for protection and humanitarian work.

Operations support

-              Support the coordination of programme support activities as they relate to logistics, administration or security as relevant, under the guidance and supervision of the Protection Team Leader and in coordination with the relevant departments.  Comply with all relevant internal policies and directives.

Experience and technical competencies:

• 3 years of experience in case management, including GBV case management
• Good knowledge of case management principles, specific training on CM for GBV survivors
• Ability to maintain confidentiality, respect, non-discrimination, safety and inclusion of all cases at all times
• Excellent communication and psychosocial first aid skills
• Good interpersonal and problem-solving skills, creativity and flexibility
• Comfortable in a multi-cultural environment, flexible and able to handle pressure well
• Computer literacy (Microsoft Word and Excel)
• Ability to work flexible hours in challenging environments
• Previous experience in international organizations and humanitarian settings is a plus

Education:

• Bachelor in Social work, Counseling, Psychology or other related field

Find the definition of DRC’s Core competencies here

Languages:

• Ability to communicate and write clearly in English and Arabic

Key stakeholders:

• Community members, community mobilizers, community leaders, government representatives, UNHCR, partner organizations.

¨Basic: I master the essentials, but may at times need help from others

¨Advanced: I can work independently at full professional level.

¨Expert: I am the go-to person when others need help.