Head, UNIX/LINUX Support Unit (P-4)

Organizational Setting

This position is located in the International Monitoring Systems (IMS) Division that applies engineering and science to develop, instantiate, and to operate measurement stations around the world as well as to receive, process and disseminate the data collected by these stations as well as related analysis products.

Reporting Lines

Under the supervision of the Chief, Network and Systems Support Section, to:

Duties and Responsibilties

1. Manage the assets and the resources of the Unit to provide relevant IT services supporting the core mandate of the Secretariat.

2. Provide support for the operation of computer systems and in delivering/managing scaleable IT infrastructure services for the PTS; develop the annual work programme and related budget for the Unit and ensure the proper implementation of the stated activities;

3. Provide technical expertise for the planning and definition of new system requirement, perform feasibility and performance studies, including benchmark, capacity planning, sizing for the UNIX/LINUX environment of the Secretariat; responsible for  the installation, configuration, system administration and maintenance of  hardware, hypervisors, Linux operating systems and other infrastructure elements such as management tools (puppet, LDAP, CMDB, etc), application delivery controllers and security appliances;

4. Analyze, specify, design, troubleshoot and implement a large capacity SAN/NAS, including disks, tapes, backups, and a fiber channel network;

5. Analyze, develop and/or implement system management reporting procedures and tools, providing reports on performance, availability, capacity and configuration;

6. Provide advice to support diagnosis and resolution of problems in the UNIX/LINUX computer infrastructure of the Secretariat liaising with user divisions;

7. Ensure that infrastructure services are optimally designed, configured and supported to achieve high availability and functionality;

8. Participate in or lead projects to improve computing infrastructure services and develop procedures to support newly implemented technologies;

9. Manage the planning, development, deployment and support for software systems and related components, supporting the missions of the Secretariat;

10. Manage the planning, deployment and support of the private and public cloud (IaaS and PaaS) infrastructure of the Secretariat;

11. Plan, organize and supervise the work of the Unit; 

12. Manage the Unit’s contracts and suppliers relationship, coordinate the procurement of IT equipment, software and assets and services;

13. Perform other duties as assigned.

Education

• Advanced university degree in computer science, information or communication systems or a related field;

Work Experience and Qualifications

• At least seven (7) years of relevant working experience in computer technology, including experience in developing and overseeing large centralized and globally distributed information systems, preferably three (3) years of which should have been in an international level;

• Demonstrated performance at a supervisory level is essential;

• Experience overseeing software development projects is required;

• Strong contract management experience is required;

• Expertise in Linux system administration, virtualization, containerization and storage management is required;

• Knowledge of cloud management tools and techniques is required; experience in multi-cloud or private cloud environments is desirable;

• Experience implementing IT security systems and tools is desirable; Experience providing input to an information security programme is an asset;

• Knowledge of network design and protocols is an asset;

• Sound level of judgement, responsibility and initiative is required;

• Strong analytical and project management skills are essential;

• Ability to identify issues, analyze and participate in the resolution of issues/problems in a deadline-driven environment;
   

Languages

• Excellent written and oral communication skills in English are essential.
• Working knowledge of other official CTBTO languages is desirable.

Competencies

• Professionalism - Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations;
• Communication - Speaks and writes clearly and effectively; listens to others, correctly interprets messages from other and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match the audience; demonstrates openness in sharing information and keeping people informed;
• Planning and organizing - Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary;
• Team work - Works collaboratively with colleagues to achieve organisational goals; solicits input by genuinely valuing others' ideas and expertise; is willing to learn from others; places team agenda before personal agenda; builds consensus for task purpose and direction with team members; supports and acts in accordance with final group decisions, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings;
• Accountability - Takes ownership of all responsibilities and honors commitments; delivers outputs for which one has responsibility within prescribed time, cost and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight and takes responsibility for delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable;
• Creativity - Actively seeks to improve programmes or services; offers new and different options to solve problems or meet client needs; promotes and persuades others to consider new ideas; takes calculated risks on new and unusual ideas; thinks “outside the box”; takes an interest in new ideas and new ways of doing things; is not bound by current thinking or traditional approaches; 
• Client orientation - Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive relationships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress and setbacks in projects; meets timeline for delivery of products or services to clients;
• Commitment to continuous learning - Keeps abreast of new developments in own occupation/profession; actively seeks to develop oneself professionally and personally; contributes to the learning of colleagues and subordinates; shows willingness to learn from others; seeks feedback to learn and improve;
• Technological Awareness - Keeps abreast of available technology; understands applicability and limitations of technology to the work of the office; actively seeks to apply technology to appropriate tasks, shows willingness to learn new technology.