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HR Manager Syria Response Office

Amman

  • Organization: NRC - Norwegian Refugee Council
  • Location: Amman
  • Grade: Mid level - Mid level
  • Occupational Groups:
    • Human Resources
    • Disaster Management (Preparedness, Resilience, Response and Recovery)
    • Emergency Aid and Response
    • Managerial positions
  • Closing Date: Closed

NRC Syria Response Office

NRC currently has more than 2,000 staff in the Middle East region assisting people displaced by conflict in Syria. As a leading humanitarian organization, we support displaced persons by implementing programmes across the Shelter, Education, Food Security, Information Counseling and Legal Assistance (ICLA) and Water, Sanitation and Hygiene (WASH) sectors with strong protection and resilience focus integrated into our programmes.

The Syrian crisis is almost into its 9th year, but the level and intensity of the conflict in the country remains high. Humanitarian and protection needs inside Syria are overwhelming. Ongoing conflict and continued displacement compound a complex emergency situation. According to UN OCHA, 13.6 million people are in need of humanitarian assistance in Syria and millions have been forced to flee. More than 1.4 million displacements were recorded in 2019. More than 6.5 million are internally displaced and many have fled the war-torn country, including 5.5 million refugees across the region.

All NRC employees are expected to work in accordance with the organisation’s core values: dedication, innovation, inclusivity and accountability. These attitudes and believes shall guide our actions and relationships.

Duties and responsibilities

The purpose of the HR Manager is to be responsible that the HR system is according to NRC standard and to support programme/project implementation.

Generic responsibilities

These responsibilities are the same for all positions with the same title. The responsibilities shall be short and essential. Details belong in the Work and Development plan.

  • Implement NRC’s HR and admin systems and procedures
  • Ensure that country set up adhere to Employment standards, HR policy and other NRC policies
  • Ensure compliance with the local labor law
  • Training, support, control and development of HR teams
  • Support and train of all staff with HR responsibilities/ personnel management
  • Management of the HR team
  • Provide regular HR analysis and reports
  • Ensure safe and standardized filing of personnel documents in all offices
  • Promote the rights of IDPs/returnees in line with the advocacy strategy

Specific responsibilities

These responsibilities shall be adapted to the particularities of the job location and context, phase of operation, strategic focus and type of intervention. This section shall be revised whenever a new employee is hired or the context changes significantly.

  • Ensure compliance with NRC policies and the local labor law in all procedures and processes.
  • Participate in the Country Office Strategic process and ensure HR is actively engaged in the process. Lead on the delivery and follow up of any actions/initiatives for HR that arise from the strategic process.
  • Ensure accurate payroll administration according to NRC rules and regulations in compliance with the applicable national laws.
  • Lead the annual reviews of NRC’s salary and benefits package for staff inside Syria, by reference to the local market to ensure that NRC’s remuneration remains competitive and within NRC’s standards and guidelines.
  • Lead on the preparation and implementation of the annual Country Office Learning & Development plan, and ensure that all staff have access to and receive learning and development opportunities commensurate with their role and individual needs.
  • Alongside the Head of Support, work with all departments to identify staffing needs and competency gaps, and to develop appropriate workforce planning to ensure necessary recruitments are planned and delivered on time.
  • Oversee recruitment and onboarding processes to ensure compliance and implementation in a timely manner.
  • Work with Line Managers across all offices to improve their capacity and to ensure performance management processes are implemented in an effective and meaningful way.
  • Advise and support line managers and staff with personnel queries in line with NRC SOP's and HR policies. Follow up on allegations and/or breaches and staff misconduct and report through appropriate channels.
  • Ensure that onboarding, induction, performance management and exit procedures are implemented for all staff in all offices. Promote and ensure a high quality follow up to NRC’s Performance Management Cycle
  • Lead the development and/or revision of CO local HR policies and procedures where necessary
  • Work closely with Area Office HR Coordinators to ensure consistency in SOPs, ways of working and implementation of SRO policies and procedures.
  • Maintain a healthy and empowering office environment that encourages open, honest and productive communication; maintain and leverage open communications and partnership on projects and shared goals at country, regional, and global HR levels.
  • Undertake any other reasonable task assigned by management

Critical interfaces

By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:

  • NRC Syria Response: Head of Support, Area Support Managers x2, Area HR Coordinators x2, Field HR staff, Line Managers, Country Director, Country Management Group, Staff Representatives
  • Middle East Regional Office: Regional HR Adviser, Regional Head of HR
  • External: NRC’s Legal Adviser or Lawyer

Scale and scope of position

Staff: Directly manages up to 4 roles (HR Technical Officer, HR technical Officer – Learning and Development, Admin Technical Officer, HR Coordinator) HR/Admin team also includes HR Technical Assistant and Driver

Budgets: No budget holding responsibility

Competencies

Competencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following two categories:

Professional competencies

These are skills, knowledge and experience that are important for effective performance.

Generic professional competencies:

  • Minimum 3 years of experience from working in a senior HR role preferably in a humanitarian/recovery context
  • Experience from working in complex and volatile contexts
  • Documented results related to the position’s responsibilities
  • Knowledge about own leadership skills/profile
  • Fluency in English, both written and verbal
  • Fluency in Arabic, both written and verbal

Context/specific skills, knowledge and experience:

  • Knowledge of the context in Syria
  • Knowledge of Kurdish is a benefit
  • Experience of working in remote management contexts
  • Experience of dealing with complex confidentiality and data protection requirements
  • Good computer application skills in Word, Excel, PowerPoint. Knowledge of Oracle is an advantage.

Behavioural competencies 

These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioral competencies, the following are essential for this position:

  • Initiating action and change
  • Managing performance and development
  • Empowering and building trust
  • Handling insecure environments

Performance Management

The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews:

  • The Job Description
  • The Work and Development Plan
  • The Mid-term/End-of-trial Period Performance Review Template
  • The End-term Performance Review Template
  • The NRC Competency Framework

We Can Offer:

  • Contract period: 12 months - Renewable based on performance and funding.
  • Salary/benefits: According to NRC’s salary scale and terms and conditions
  • Duty station: Amman, Jordan
  • Travel: 10% (roughly once per quarter, 1 week visit to Erbil, Iraq)
This vacancy is now closed.
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