System/Network Administrator, Western Balkans Program, L7

Organization profile

Every year, millions of people around the world go missing as a result of conflict, human rights abuses, disasters, organized crime, irregular migration, and other causes. This is a complex global challenge that can be tackled effectively through cross-cutting programs that address a variety of difficult, interconnected issues.

The International Commission on Missing Persons (ICMP) is the only international organization tasked exclusively to work on the issue of missing persons. It works with governments and other stakeholders, including families of the missing, to help them develop and maintain successful missing persons processes. To learn more about ICMP click here.

Western Balkans Program

In the Western Balkans, ICMP has supported regional cooperation in the search for the missing; it has worked effectively to foster the development and cooperation of civil society organizations with one another and with governments and local authorities in the region. It has pioneered the application of state-of-the-art DNA and advanced database informatics to locate and identify large numbers of missing persons. To date, more than 70 percent of the estimated 40,000 persons reported missing at the end of the fighting in the Western Balkans have been accounted for. ICMP’s Western Balkans Program continues to provide assistance to countries in the region to account for approximately 12,000 persons who are still missing from the conflict in the 1990s.

Position Background

The System/Network Administrator oversees and supports the day-to-day operation of computer systems and networks throughout an organization, ensuring reliable performance, security and data integrity in organization’s LAN, WLAN, WAN, and across cloud sourced services.

We are looking for experienced and motivated System/Network Administrator to assist and support Global IT manager in managing/administering organization’s IT infrastructure, monitoring operations and performance of endpoints, servers, services and network and enabling efficient and effective cybersecurity posture. The post will also provide IT related support to the WB program staff across program office locations.

Reporting to the Global IT Manager, and working in close cooperation with the Head of the Western Balkans program, the System/Network Administrator’s main duties and responsibilities will include the following:

• Administration and maintenance of organizational on-premise and cloud-based servers and services based on Microsoft 365/Azure application/service portfolio (Azure AD, Exchange Online, SharePoint Online, Teams).
• Implementation and maintenance organization’s cybersecurity posture across projects, programs and locations with focus on WB program IT infrastructure, services and staff.
• Assisting in development of IT operational and security plans/infrastructure vital to realizing project/mission operational goals.
• Providing IT subject matter (approved software, hardware and services) related support to project/mission-based staff both on premise and through remote support tools.
• Administration of project/mission focused scope of users, computers and services in line with IT policies and strategy.
• Installation, deployment, maintenance and administration of project/mission-based IT related hardware and services in line with IT policies and strategy.
• Installation, deployment and maintenance of organization's approved software tools, clients and services in line with IT policies and strategy.
• Installation, deployment, maintenance and administration of organization's Anti-Spam and Anti-Virus solutions, services and endpoints in line with IT policies and strategy.
• Creation of training materials on use of organization’s IT services and resources.
• Development, implementation and administration of electronic forms management solution reflecting organization’s business processes and procedures.