Protection Officer (GBV Case Management)

The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfilment of the wish to return home.

The Danish Refugee Council was founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced.

All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.

Operating since 2004 in Lebanon, DRC has addressed the needs and rights of vulnerable populations, working initially with Palestinian refugees (since 2004), Iraqi refugees (2007-2010), Lebanese IDPs (during the 2006 conflict), migrant domestic workers (since 2009) and, since 2011, responding to the Syrian refugee crisis.

DRC Lebanon is currently delivering programming in protection, housing, infrastructure, basic assistance, livelihoods, and community development interventions. This myriad programming seeks to address the immediate needs of displaced populations and concurrently support vulnerable host populations. DRC has five offices spread throughout Lebanon in, Beirut, the Bekaa, Saida, Tripoli and Qobayat.

About the job

Under the direct line management of the Protection Team Leader, the GBV Case Management Officer is responsible for the overall supervision of case management services and psycho-social support to women and children, with a focus on gender-based violence survivors and victims of child rights violations. Your main duties and responsibilities will be:

• Supervise GBV caseworkers and support them through the provision of technical guidance and age/gender appropriate and specialized support on case management and psychosocial support to women and girls (including guidance on caring for child survivors) and to girls and boys in need of case management (including on child labor, neglect and abuse)
• Hold inter-agency case management meetings for high-risk cases when needed
• Monitor staff working hours, complete performance review with staff, ensure respect of DRC Code of Conduct and Monitor the efficient and accurate updating of the GBV case management database. Compile the data and make note of trends observed
• Produce monthly reports and support the Protection Team Leader in submitting internal and donor reports as per the reporting schedule
• Monthly review of open cases using case supervision tools and develop systems for regular supervision of case management
• Act as GBVIMS focal point; Supervise the collection, storage, filing and analysis of GBV-related data through the use of the GBV information management system (GBV IMS), and compile/analyze data in the incident recorder in compliance with the information sharing protocol developed at the inter-agency level
• Contribute to the maintenance of an up-to-date service mapping of the service providers operating in the area and ensure that caseworkers are informed about the available services
• Activity participate in GBV Working groups and other relevant sector working groups and coordination meetings
• Act as inter-agency focal point of the GBV case management hubs, receive and respond to case management referrals
• Ensure all GBV caseworkers are familiar with, practice and adhere to the IASC GBV guidelines

 About you

To be successful in this role we expect you to have Bachelor degree in Social work, Counseling, Psychology or other related field. Moreover, we also expect the following:

Required

• Minimum 2 years of experience in counseling survivors of gender-based violence or vulnerable women and girls/and or in child protection case management
• Previous experience working with Syrian refugees in Lebanon and in international organizations and humanitarian settings is preferred
• Good knowledge of protection principles in humanitarian settings and of the Beqaa context
• Ability to maintain confidentiality, respect, non-discrimination and safety of beneficiaries at all times
• Ability to provide technical support, trainings and supervision of GBV caseworkers
• Comfortable in a multi-cultural environment, flexible with working hours and able to handle pressure well
• Excellent interpersonal, communication and problem-solving skills
• Strong ability to organize work, meet deadlines, maintain composure, prioritize work under pressure, coordinate multiple tasks and maintain attention to detail
• Effective in representation and liaison with external parties
• Computer literacy (MS Word and Excel)

In this position, you are expected to demonstrate DRC’ five core competencies: 

Striving for excellence: You focus on reaching results while ensuring an efficient process. 

Collaborating: You involve relevant parties and encourage feedback. 

Taking the lead: You take ownership and initiative while aiming for innovation. 

Communicating: You listen and speak effectively and honestly. 

Demonstrating integrity: Upholding and promoting the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

We offer

Contract length: 8 months renewable based on performance and availability of funds

Band/Level: H1

Duty Station: Bekaa

Start date: October 2021

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for Expatriates; please refer to drc.ngo under Vacancies. For questions regarding the vacancy please contact sama.kanaan@drc.ngo

Application process

All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email will not be considered.

Closing date for applications: 6th October 2021

For further information about the Danish Refugee Council, please consult our website drc.ngo.