Quality Control Manager

Background/IRC Summary:  The mission of the IRC’s Resettlement, Asylum, and Integration (RAI) department is to create opportunities for refugees, asylees and other immigrant populations to survive and thrive in America. The US has evacuated thousands of Afghan evacuees who are hosted at military bases around the country. The IRC is providing support on multiple military bases across the country to facilitate the processing and resettlement of this population.

Job Overview/Summary:  The duty of the Quality Control Manager is to ensure that processors collection client data are adhering to best data collection method with accuracy.

Major Responsibilities:

·Model, promote and uphold a culture of values as reflected in the IRC way: Standards of Professional Conduct –Integrity, Accountability, Service and Equality and the Respect at work policy

·Ensuring a safe and welcoming process for intake of guest in adherence to best practices for gathering of data

·Provide guidance and support to processors for best practices for data collection and a high-quality process

·Oversee accuracy in process through supervision of processors and review of systems

·Provide feedback to processor to improve the process

·With HR develop weekly schedules and daily assignments for processors and runners

·Perform other duties and responsibilities as assigned

Key Working Relationships:

Position Reports to: Deputy of Programs

Position directly supervises:Processors, Runners

Indirect Reporting: N/AOther Internal and/or external contacts: Position requires close collaboration with Govt agencies as necessary. 

Job Requirements:

Work Experience:

·Minimum 2 years of professional experience working on refugee processing or re-settlement programming in the US

·Experience in managing teams

Demonstrated Skills and Competencies:

·Familiarity US government overseas refugee processing and domestic resettlement processes

·Experience on data requirements for refugee and resettlement related cases

·Extensive experience with Excel and other database software

·Must be a team player, detail oriented and reliable

·Experience working in a multicultural environment

Language Skills: Fluent in written and spoken English is a must

Working Environment:

·It is expected that post holder will perform duties within the military base and occasionally some work being done from the temporary housing/hotel

·Considering the response nature it is expected that post holder will perform duties 6 days a week including evening work (as necessary) however, working days and schedule will be notified upon hiring

IRC is committed to building a diverse organization and a climate of inclusivity.  We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal. 

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires candidates who are selected for interview to furnish proof of vaccination against COVID-19 in order to be considered for this position.

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity.  We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal. 

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.