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Regional Staff Counselor

Cairo

  • Organization: WHO - World Health Organization
  • Location: Cairo
  • Grade: Mid level - P-3, International Professional - Internationally recruited position
  • Occupational Groups:
    • EM/BOS Business Operations
  • Closing Date: Closed

OBJECTIVES OF THE PROGRAMME

The Department of Business Operations Services is responsible for providing efficient and effective support services to all programmes and activities of the organization in the Eastern Mediterranean Region in respect of human resources and talent management, administration, budget and finance, supplies, OSS and IT services.

DESCRIPTION OF DUTIES

Summary of Assigned Duties

  1. Provide active psychological support, including during emergencies and/or after critical incidents, to ensure continued staff well-being and that managers and staff are provided with the effective support to manage change. Coordinate/Provide timely response to critical incidents in the Region.

  1. Provide pre and post deployment briefings to staff deployed to hardship duty stations through briefings, counselling sessions and other activities to ensure proactive support is extended to staff.

  1. Ensure access for staff and family members to individual counselling either internally or externally for work related issues, mental health and personal issues.

  1. Work closely and collaboratively with managers at all levels in the Region to ensure a psychologically healthy workplace.

  1. Provide a range of general and context specific trainings related to resilience, conflict resolution, team-building and cultural sensitivities to improve morale, health, and team dynamics in the country office.

  1. Contribute to the design of policies and guidelines, as well as information / booklets to increase awareness regarding important themes and promote staff wellness.

  1. Conduct workshops, trainings, and information sessions on a wide range of topics (e.g., stress management, team building, problem-solving, conflict resolution, psychosocial issues etc.) to ensure that staff regularly receive relevant information and are aware of sources where to find information or assistance.

  1. Coordinate a Regional Peer-Support Volunteers Network (PSV) and support through trainings and supervision.

  1. Prepare comprehensive reports, plan budgets for missions, trainings and plans and implement other staff counselling activities to ensure the provision of cohesive counselling services.

  1. Maintain at all times a high standard of professional ethics and confidentiality consistent with the ethical guidelines and standards of practice, actively engage with management and staff, listen to their concerns, and stay approachable.

  1. Undertake regular travels to the Country Offices in the Region and take part in the relevant regional interagency working groups aimed at strengthening of psychosocial support to Staff in the UN.

  1. Actively engage with management and staff to establish relationships based on trust and respect.

REQUIRED QUALIFICATIONS

Education

Essential

  • University degree in Clinical or Counselling Psychology, Psychiatry,.
  • Registration as a mental health professional in the country of origin is required.
  • A valid certification or license to practice at national level in clinical psychology, or social work.

Desirable

  • Master’s degree in in Clinical or Counselling Psychology, Psychiatry, Social Work or a related field.
  • Additional certification in a broad range of related fields, such as occupational health, training, stress management, conflict resolution, or cross-cultural communication.
  • Additional training or certification in a broad range of related fields, such as alcohol/substance abuse, resilience, cross-cultural communication, conflict resolution, mediation, trauma etc.

Experience

Essential

  • A Minimum of five (5) years of progressively professional experience with international exposure in counselling/ mental health at the international level.

Desirable

  • Experience working in a hardship location or providing counselling services to staff working under very difficult and insecure environments is an asset.
  • Working experience with UN agencies, national or international NGO’S

Functional Knowledge and Skills

  • Broad knowledge of all facts of the field of counseling and an ability to create an environment in which others can talk confidentially and act without fear or repercussions within a climate of established trust.
  • Ability to assess mental health needs.
  • Ability to manage crisis situations which involve diverse actors and stakeholders.
  • Ability to identify clients’ needs and suggest appropriate solutions.
  • Excellent training skills
  • Ability to coordinate with other relevant specialists’ service in the Organization including Occupational Health and Safety, Security, Ombudsman, HRVery good planning and organizing skills.
  • Strong conflict resolution and mediation skills.

WHO Competencies

Enhanced WHO Global Competency Model:

https://www.who.int/employment/WHO_competencies_EN.pdf?ua=1

  • Teamwork
  • Respecting and promoting individual and cultural differences
  • Communication
  • Knowing and Managing yourself
  • Producing results

Use of Language Skills

Excellent knowledge of English. Working knowledge of French or Arabic would be an asset.

Other Skills (e.g. IT)

  • Proficiency of Microsoft office applications.
  • Capacity to work with IT communication tools such as TEAMS or ZOOM.

REMUNERATION

WHO salaries for staff in the Professional category are calculated in US dollars. The remuneration for the above position comprises an annual base salary starting at USD 62,120 (subject to mandatory deductions for pension contributions and health insurance, as applicable), a variable post adjustment, which reflects the cost of living in a particular duty station, and currently amounts to USD 1817 per month for the duty station indicated above. Other benefits include 30 days of annual leave, allowances for dependent family members, home leave, and an education grant for dependent children.

ADDITIONAL INFORMATION

This vacancy notice may be used to fill other similar positions at the same grade level

  • Only candidates under serious consideration will be contacted.
  • A written test may be used as a form of screening.
  • In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.
  • Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.
  • Staff members in other duty stations are encouraged to apply.
  • WHO is committed to workforce diversity.
  • WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
  • WHO has a mobility policy which can be found at the following link: http://www.who.int/employment/en/. Candidates appointed to an international post with WHO are subject to mobility and may be assigned to any activity or duty station of the Organization throughout the world.
  • Applications from women and from nationals of non and underrepresented Member States are particularly encouraged.
  • Interested candidates are strongly encouraged to apply on-line through Stellis. For assessment of your application, please ensure that:
    (a) Your profile on Stellis is properly completed and updated;
    (b) All required details regarding your qualifications, education and training are provided;
    (c) Your experience records are entered with elaboration on tasks performed at the time.

This vacancy is now closed.