Information Communication Technology Officer

Position: ICT Officer (National Position)

Reports to: Support Coordinator

Supervision of: NA

Duty station: Gambella        

Role and responsibilities

Generic responsibilities

• Implement NRC’s ICT policies and guidelines at office level
• Ensure system security
• Ensure that network access privileges, applications, data storage and regular backups are configured and maintained
• Implement and update a data disaster recovery plan (back up)
• Schedule computer related services, maintenance and license renewals
• Ensure installation and maintenance of protection services (anti-viruses and firewalls)
• Plan network upgrades, expansions and replacements
• Provide ICT support and trainings to staff
• Participate in the procurement processes of ICT equipment

Specific responsibilities

• Facilitate basic computer literacy training to youth training beneficiaries in the refugee camps
• Serves as the lead IT liaison with senior administration, faculty, staff and students in designated area(s) to understand and interpret client needs at a division level and to collaborate across lines in meeting those needs.
• Provides technical leadership on a variety of highly specialized project-related activities requiring expertise in specific technical areas for core information technology systems and services.
• Designing and installing computer hardware configurations in consultation with country office
• Make sure that data , documents are uploaded timely in the system
• Troubleshooting network and software issues.
• Installing high-level software security systems in consultation with country office
• Fixing hardware, software, and networking issues.
• Responding to general IT requests.
• Ensuring security software kept up to date.

Competencies

Competencies are important in order for the employee and the organisation to deliver desired results.

Value driven competencies

Values are aspirational attitudes and beliefs that influence the way people conduct themselves. NRC’s values are dedicated, Innovated, Inclusive and Accountable.

Behavioral competencies

These personal qualities influence how successful people are in their job. Of the 12 behavioral competencies, the following are essential for this position:

• Planning and delivering results
• Working with people
• Analyzing
• Handling insecure environments

Professional competencies

These skills, knowledge and experience are important for effective performance.

Generic professional competencies for this position:

• Experience from working as an ICT Officer in a humanitarian/recovery context
• Previous experience from working in complex and volatile contexts
• Documented results related to the position’s responsibilities
• Knowledge about own skills/profile
• Fluency in English

Education & Experience

• BA degree in computer since or computer engineering information technology
• 3 Years and above after graduation 
• At least 1 year working experience in International NGO’s.