National Consultant: Training Consultant on Digital Service Design Lab (DSDL) for Localizing e-Governance for Accelerated Provision of Services (LeAPS) Project in BARMM
Manila
- Organization: UNDP - United Nations Development Programme
- Location: Manila
- Grade: Consultancy - National Consultant - Locally recruited Contractors Agreement
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Occupational Groups:
- Development Cooperation and Sustainable Development Goals
- International Relations
- Democratic Governance
- Education, Learning and Training
- Information Technology and Computer Science
- Public Policy and Administration
- Governance and Peacebuilding
- Project and Programme Management
- Design (digital, product, graphics or visual design)
- Closing Date: Closed
Background
General Information | |
Job Title: | Individual Consultant: Training Consultant on Digital Service Design Lab (DSDL) for Localizing e-Governance for Accelerated Provision of Services (LeAPS) Project in BARMM |
Brand: | UNDP Philippines |
Duty Station: | Manila, Philippines |
Contract Duration: | 75 working days spread over 5 months |
Type of Contract: | Individual Consultant |
Languages Required: | English |
Project Description |
Consistent with its mandate to prioritize the acquisition, adoption, innovation, and application of science and technology for development and its pursuit of competence, excellence and service innovation as provided in both the Organic Law for the Bangsamoro Autonomous Region in Muslim Mindanao (BARMM) and the Revised Transition Plan 2019-2022 for the Bangsamoro Transition Authority, the Bangsamoro Government, through the Ministry of the Interior and Local Government (MILG), forged a partnership with UNDP to apply, where possible, the strategic framework and principles of the UNDP-supported Access to Information (a2i) program in Bangladesh to the specific social, cultural and economic contexts of BARMM.
The Localizing e-Governance for Accelerated Provision of Services (LeAPS) will build on the a2i experience towards the transformation in local governance in BARMM by significantly accelerating connectivity in communities and opening up governance by enabling citizens to capitalize on the benefits of connectivity, such as through improved access to services and information, community enterprise development, assisted rural e-commerce, and skills development. The LeAPS Project will support the shift from archaic, paper-based and manual processes to digital processes within and among the local government units (LGUs), led by the MILG. The project will also maximize the use of MILG’s limited manpower and resources to effectively and efficiently deliver and monitor frontline services.
The Digital Service Design Lab (DSDL) is an intensive workshop that will guide MILG and LGUs under its supervision in analyzing their service delivery process from the perspective of both service provider and service recipient. It will walk workshop participants through the following processes: from existing service process analysis, digital system’s module and feature identification, digital service module design, functional process diagram, user access plan, integration management, up to design and planning specification and budget. The empathy field research work will be conducted virtually (1-2 weeks prior to the workshop) for each LGU or ministry with at least two frontline services or business processes that will be developed into e-services. Resource persons from a2i Bangladesh will share their knowledge, systems and tools on DSDL.
UNDP Philippines requires the services of an individual consultant (IC) to work closely with the LeAPS Project Management Office and the MILG-BARMM to design a localized version of the DSDL suitable for the BARMM context for ten (10) LGUs and Ministries of BARMM in 2021, and facilitate service process simplification (SPS) and prototyping output for the development of select e-services.
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Duties and Responsibilities
Scope of Work and Expected Outputs and Deliverables | ||||||||||||||||||||||||||
The Consultant shall carry out the following tasks:
BARMM LGUs:
BARMM ministries:
Upon completion of the simplified processes of the LGUs and the Ministries’ manual services, the consultant is required to closely coordinate with the LeAPS Web & Software Associate to ensure that the simplified business processes will be translated to digitized services in the #DigitalBangsamoro portal. The consultant is required to complete the process from simplified business processes to fully functional e-services.
The Individual Contractor is expected to accomplish the following activities with corresponding deliverables:
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Competencies
Required Competencies |
Corporate Competencies
Other Competencies
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Scope of Price Proposal and Schedule of Payments | ||||||||||||||||||||||||
The Consultant should send a financial proposal based on a lump-sum amount for the delivery of the outputs identified below. The total amount quoted shall include all costs components required to deliver the goods and services identified above, including daily professional fees X number of person-days, travel and transportation, supplies, communication expenses and any other applicable costs ; to be incurred by the Consultant in completing the assignment.
Medical/health insurance must be purchased by the individual at his/her own expense, and upon award of contract, the Consultant must be ready to submit proof of insurance valid during contract duration.
The contract price will be fixed output-based price. Any deviations from the outputs and timelines will need to be agreed upon between the Consultant and UNDP. Travel shall be included in the financial proposal.
Payments will be done upon satisfactory completion of the deliverables by target due dates. Outputs will be reviewed and certified by the MILG LeAPS Technical Working Group, the UNDP LeAPS Project Manager, the UNDP Programme Analyst of the Institutions and Partnerships (I&P), and endorsed to the I&P Team Leader prior to release of payments.
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Required Skills and Experience
Criteria for Selection of the Best Offer | ||||||||||||||||
Applications from qualified candidates will be desk reviewed by the UNDP Philippines’ selection panel. Only applications that will obtain 49 out of 70 obtainable points will be shortlisted and eligible for evaluation of financial proposal.
Assessment of best offer will be via Combined Scoring method – where the qualifications will be weighed a maximum of 70 points and combined with the price offer which will be weighed a maximum of 30 points.
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Application Procedure |
Interested and qualified candidates should submit their applications including the following:
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Offerors must upload in one (1) file the aforementioned documents.
Templates for a) P11 Personal History Form and b) Offeror's Letter to UNDP Confirming Interest and Availability and Financial Proposal (Annex 2) are available through the link below. UNDP General Terms and Conditions for Individual Contractors are also available:
http://gofile.me/6xdJm/bE9TCw8fU
Incomplete submission of required documents may result in disqualification.
Please see the deadline of submissions above.
In view of the volume of applications, UNDP receives, only shortlisted offerors will be notified.
Project Description
Consistent with its mandate to prioritize the acquisition, adoption, innovation, and application of science and technology for development and its pursuit of competence, excellence and service innovation as provided in both the Organic Law for the Bangsamoro Autonomous Region in Muslim Mindanao (BARMM) and the Revised Transition Plan 2019-2022 for the Bangsamoro Transition Authority, the Bangsamoro Government, through the Ministry of the Interior and Local Government (MILG), forged a partnership with UNDP to apply, where possible, the strategic framework and principles of the UNDP-supported Access to Information (a2i) program in Bangladesh to the specific social, cultural and economic contexts of BARMM.
The Localizing e-Governance for Accelerated Provision of Services (LeAPS) will build on the a2i experience towards the transformation in local governance in BARMM by significantly accelerating connectivity in communities and opening up governance by enabling citizens to capitalize on the benefits of connectivity, such as through improved access to services and information, community enterprise development, assisted rural e-commerce, and skills development. The LeAPS Project will support the shift from archaic, paper-based and manual processes to digital processes within and among the local government units (LGUs), led by the MILG. The project will also maximize the use of MILG’s limited manpower and resources to effectively and efficiently deliver and monitor frontline services.
The Digital Service Design Lab (DSDL) is an intensive workshop that will guide MILG and LGUs under its supervision in analyzing their service delivery process from the perspective of both service provider and service recipient. It will walk workshop participants through the following processes: from existing service process analysis, digital system’s module and feature identification, digital service module design, functional process diagram, user access plan, integration management, up to design and planning specification and budget. The empathy field research work will be conducted virtually (1-2 weeks prior to the workshop) for each LGU or ministry with at least two frontline services or business processes that will be developed into e-services. Resource persons from a2i Bangladesh will share their knowledge, systems and tools on DSDL.
UNDP Philippines requires the services of an individual consultant (IC) to work closely with the LeAPS Project Management Office and the MILG-BARMM to design a localized version of the DSDL suitable for the BARMM context for ten (10) LGUs and Ministries of BARMM in 2021, and facilitate service process simplification (SPS) and prototyping output for the development of select e-services.
Scope of Price Proposal and Schedule of Payments
The Consultant should send a financial proposal based on a lump-sum amount for the delivery of the outputs identified below. The total amount quoted shall include all costs components required to deliver the goods and services identified above, including daily professional fees X number of person-days, travel and transportation, supplies, communication expenses and any other applicable costs ; to be incurred by the Consultant in completing the assignment.
Medical/health insurance must be purchased by the individual at his/her own expense, and upon award of contract, the Consultant must be ready to submit proof of insurance valid during contract duration.
The contract price will be fixed output-based price. Any deviations from the outputs and timelines will need to be agreed upon between the Consultant and UNDP. Travel shall be included in the financial proposal.
Payments will be done upon satisfactory completion of the deliverables by target due dates. Outputs will be reviewed and certified by the MILG LeAPS Technical Working Group, the UNDP LeAPS Project Manager, the UNDP Programme Analyst of the Institutions and Partnerships (I&P), and endorsed to the I&P Team Leader prior to release of payments.
Tranche No. | Deliverables | Due Date | Tranche Payment (% of Total Contract Amount) |
1 | Submission and approval detailed workplan
Conduct of Empathy Field Research for 10 LGUs and Ministries (Final 10 sites to be determined) | TBA | 20% |
2 | Conduct of 5 batches of DSDL Training to 10 LGUs and Ministries, and partner CSOs and academe (in Davao or Cagayan de Oro City)Submission of localized version of the DSDL specific to LGUs and ministries in BARMM | TBA | 40% |
3 | Submission of Initial Engagement Report of conducted activities
Submission of Coordination and Technical Meeting Highlights and Detailed Technical Report on the output of SPS and prototype e-services (As-Is and To-Be)
| TBA | 20% |
4 |
Submission of End of Engagement Report of completed activities | TBA | 20% |
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| TOTAL | 100% |
Qualifications
Points Obtainable (100)
Education
- Master’s degree or equivalent in relevant areas, e.g., Public Administration, Business Administration / Management, Social Sciences or related areas. A Bachelor’s degree in combination with additional 5 years of qualifying experience may be accepted in lieu of the advanced university degree
- (7 points for Bachelor’s if with 10 years of experience; 9 points for Master’s if with 5 years’ experience; 10 points for Ph.D)
10
Experience
- At least 5 years’ experience in organizational development process design or improvement, public sector and governance reforms, including digital governance, public sector digital transformation and application of digital solutions to address public sector and development issues
- (18 points for 5 years, additional point per additional year)
25
- Has conducted at least 5 trainings/workshops on DSDL workshops; experience in conducting trainings with international development agencies and government an advantage
- (18 points for 5 trainings, additional point for each additional training, plus 5 points for experience with international development agencies or the government sector)
25
- At least three (3) years’ experience in IT solutions such as Government Operations (“G2G”), Public Service Delivery to Citizens (“G2C”) and Businesses (“G2B”), Public Data Platforms, and interoperability.
- (7 points for 3 years in IT solutions, additional point per additional year)
10
TOTAL
100
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