MIP Associate, Temporary Appointment, six months

3. Organizational Setting and Work Relationships

The MIP Associate will provide advice and guidance on all Medical Insurance Plan-related issues and process all medical bills on a timely and appropriate manner for all national staff within the Area of Responsibility (AoR). The incumbent will be responsible for the enrolment of all eligible national staff members and de-enrolment of the inactive employees, the collection of the MIP contributions and the processing of claims in respect of all MIP participants within the AoR. S/he will act as the focal point for all MIP-related issues.

Based in Amman, the Human Resources Associate (MIP) will be expected to work mostly from home and function under the direct supervision of the HR Officer in Iraq operation and will be primarily responsible for the processing of Medical Insurance Plan (MIP) claims in respect of MIP participants in Iraq Operation.

S/he will establish privileged contacts at main health providers (hospitals) to facilitate access to quality medical care and effective response to emergency situations.

S/he will also be responsible for providing and maintaining a consistent approach in helping staff members and insured family members in understanding plan¿s benefits.  S/he will be working in a discreet working environment in which various personnel and sensitive issues will be discussed, commitments made, and actions initiated. The confidentiality of all personnel matters and the need to deal with clients and third parties such as medical providers in a courteous and efficient manner are the salient features of this position; hence this position will require strict confidentiality with highly sensitive employee information.

The successful candidate will also be responsible for educating, informing and counselling employees in regard to employee benefits specifically medical, dental and vision for a diverse employee population. This role requires strong communication, presentation and analytical skills in order develop a positive rapport with staff. Strong organizational and time management skills will be required in order to manage multiple priorities in a fast-paced deadline driven environment.

The incumbent will also be responsible for conducting a detailed orientation for newly hired staff on UNHCR Medical Insurance Plan for national staff and maybe requested to provide refresher sessions as needed.

Given the nature of the function, the incumbent should ideally have good level of Judgement and Decision Making.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity.

4. Duties
-
- Administer UNHCR medical insurance plan for locally recruited staff.
- Checks medical insurance claims: prior authorizations, relevant documentation, request additional information as, if and when necessary.
- Undertakes actions related to the reimbursement process verifies and validates bills, applies reimbursement codes, validates reimbursement in MSRP MIP;
- Process MIP claims forward the bills to Finance for payment and notify claimant that their bills have been processed.
- Conduct impromptu visits to hospital to verify authenticity of claims.
- Settle clinic invoices, as appropriate, to medical service providers that are booked as open item keys in the corporate ERP system.
- Dispatch bills to staff members.
- Assist Finance Unit to settle the open items upon staff members claiming.
- Issue letters of guarantee of payment to hospitals of staff members and dependants who have been admitted.
- Settle hospital invoices accruing from Medical Examinations and Medical Evacuations in MSRP.
- Schedule medical examination for staff members.
- Dispatch the medical reports to the Medical Service.
- Follow up on Medial Clearances.
- Update the details for initial recruitment in Occupational Health & Safety Software MEDGATE.
- Issue travel authorisation for staff members proceeding on Medical Evacuation.
- Maintain appropriate filing system of all MIP related documents.
- Support identification of appropriate healthcare and qualified physicians within the AoR.
- Seek clarification discreetly on medical bills that may appear fraudulent or unclear.
- Strictly implement the rules and procedures given in the policy on MIP Administration.
- Consult Compensation Unit on matters that require additional clarification and guidance.
- In carrying out all functions, the objective is to provide prompt, effective and equitable services with utmost confidentiality.
- Perform other related duties as required.

5. Minimum Qualifications

Education & Professional Work Experience

Years of Experience / Degree Level

For G6 - 3 years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor or equivalent or higher

Field(s) of Education

Not applicable.

(Field(s) of Education marked with an asterisk* are essential)

Certificates and/or Licenses

Business Administration, Office Management, Human Resources Management

Medical Assisting                            Medical Secretarial                            Nursing


(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience

Essential
Minimum 3 years previous job experience relevant to the function or in a related field. Excellent computer skill including MS applications (Word, Excel, PowerPoint). 

Desirable
¿ Operational knowledge of MSRP HR. Good knowledge of MIP rules and procedures. Knowledge of administering Insurance schemes.
¿ Proven ability to deal with multiple tasks in a courteous and service oriented manner.
¿ Experience in provision of support services with individual client work and conflict resolution a real advantage.
¿ Good communicator to provide support to staff members of different cultural and educational backgrounds.
¿ Proven ability to work independently and with utmost discretion, in light of the confidential nature of the work.
¿ Knowledge of administrative matters and ability to deal with clients. Shows pride in work and in achievements.

Functional Skills

HR-Administration of Staff Contracts and Benefits.
IT-MS Office Applications*
Good knowledge of UNHCR administrative procedures and processes and exposure to provision of support services in an international organization.

(Functional Skills marked with an asterisk* are essential)

Language Requirements

Fluency in both English and Arabic is mandatory ¿ and knowledge of Kurdish language is desirable.

6. Competency Requirements

All jobs at UNHCR require six core competencies and may also require managerial competencies and/or cross-functional competencies. The six core competencies are listed below.

Core Competencies
Accountability
Communication
Organizational Awareness
Teamwork & Collaboration
Commitment to Continuous Learning
Client & Result Orientation

Managerial Competencies
Managing Resources

Cross-Functional Competencies
Analytical Thinking
Technological Awareness
Planning and Organizing

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination, and abuse of power.
As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.
========================================================================================================
See below for this postion's Operational Context
======================================================================================================== Based in Amman, the Human Resources Associate (MIP) will be expected to work mostly from home and function under the direct supervision of the HR Officer in Iraq operation and will be primarily responsible for the processing of Medical Insurance Plan (MIP) claims in respect of MIP participants in Iraq Operation.

S/he will establish privileged contacts at main health providers (hospitals) to facilitate access to quality medical care and effective response to emergency situations.

S/he will also be responsible for providing and maintaining a consistent approach in helping staff members and insured family members in understanding plan¿s benefits.  S/he will be working in a discreet working environment in which various personnel and sensitive issues will be discussed, commitments made, and actions initiated. The confidentiality of all personnel matters and the need to deal with clients and third parties such as medical providers in a courteous and efficient manner are the salient features of this position; hence this position will require strict confidentiality with highly sensitive employee information.

The successful candidate will also be responsible for educating, informing, and counselling employees in regard to employee benefits specifically medical, dental and vision for a diverse employee population. This role requires strong communication, presentation and analytical skills in order develop a positive rapport with staff. Strong organizational and time management skills will be required in order to manage multiple priorities in a fast-paced deadline driven environment.

The incumbent will also be responsible for conducting a detailed orientation for newly hired staff on UNHCR Medical Insurance Plan for national staff and maybe requested to provide refresher sessions as needed.

Given the nature of the function, the incumbent should ideally have good level of Judgement and Decision Making.
¿

Part 2 Additional Languages
Mandatory              Desirable
English/Arabic          Kurdish

Part 3.A Additional Relevant Skills
Desirable - MD-General nursing skills
Desirable MD-Experience in a UN Medical Service

3.B Additional Relevant Certificates
Desirable - Medical Assisting
Desirable- Medical Secretarial
Desirable - Nursing * Closing date of the post  MIP Associate 25 July 2021.

* Temporary Appointment (TA),six months, initially and possibility of extension.

* Iraq Operation, based Amman, Jordan on telecommuting modality

* Internal candidates are invited to apply through MSRP ¿ Self-Service ¿ Recruiting Activities ¿ Careers

* External candidates are invited to apply through https://www.unhcr.org/other-opportunities.html

* For any technical problems encountered during the on-line application, please contact the Global Service Desk at globalsd@unhcr.org well before the deadline to allow sufficient time for problems to be resolved.

* Only shortlisted candidates will be contacted. Shortlisted candidates are required to sit for written test with eliminatory screening modality.