Emergency Infodemic Management Consultants P2 Roster

ABOUT WHO IN AFRICA

The World Health Organization contributes to a better future for people everywhere. Good health lays the foundation for vibrant and productive communities, stronger economies, safer nations and a better world. As the lead health authority within the United Nations system, our work touches people’s lives around the world every day. In Africa, WHO serves 47 Member States and works with development partners to improve the health and well-being of all people living here.

ABOUT WHO HEALTH EMERGENCIES

The mission of the Emergency Preparedness and Response (EPR) Program of WHO is to build the capacity of Member States to manage health emergency risks and to lead and coordinate the international health response, when national capacities are overwhelmed, to contain outbreaks and to provide effective relief and recovery to affected populations.

REPORTING LINES

The EPR Infodemic Management Consultant will report to the EPR Risk Communications Officer in WHO country office while closely liaising with the WHO AFRO Crisis Communications Officer, local partners of the Africa Infodemic Response Alliance as well the ministry of health, thought the National Director of Public Health.

ROLE OBJECTIVES

• Monitor daily the discourse around COVID-19 and vaccines in the country on both media and social media
• Support content production through early identification of misinformation and information gaps
• Build a dissemination network to amplify content developed to counter the COVID-19 infodemic in the country
• Produce quantitative and qualitative reports measuring the impact of the social media interventions that would address the COVID-19 infodemic in the country

KEY RESPONSIBILITIES:

• Provide ad hoc monitoring support during crisis situations
• Prepare monthly thematic discourse analysis reports around thematic topics (example: vaccines)
• Generate reports in real-time that would feed into the development of digital content
• Analyse the performance and impact of communications initiatives
• Liaise with WHO emergency team and other key partners such as UNICEF in country to produce content
• Build and liaise with the local dissemination network, including MOH, media, key UN agencies, and NGO´s
• Set up and manage the Viral Facts social media channels in Portuguese and provide at least two pieces of content per week addressing misinformation in Lusophone Africa
• Organize meetings, and events involving key partners to boost the dissemination networks on Facebook, Twitter, Instagram and WhatsApp.

ESSENTIAL QUALIFICATIONS

• At least two years of experience in the following:
  • Monitoring and analyzing media and social media content
  • Conducting open-source investigation
  • Fact checking and debunking misinformation
  • Building partnerships and work within multiple stakeholder collaborations
  • Developing innovative and engaging content
  • Breaking down complex technical information into social media content for non-expert audience groups.
• Bachelor degree in information management or information technology or communications or social science
• Excellent English writing and editing skills
• Commitment to WHO’s values and objectives
• Ability to work flexibly within short deadlines in a changing environment with competing priorities
• Share a results-oriented work ethic
• Fostering integration and teamwork
• Ability to Creating an empowering and motivating environment
• Ability to communicate with respect, tact and diplomacy
• Thorough knowledge of the principles, techniques and practices of online dissemination of information, via social media mechanisms and the web and.
• Thorough understanding of the impact of communications on the reputation, image, and success of an organization, as well as the role the web and social media has in this regard.
• Fluency in using Outlook, Word, Excel, and PowerPoint

DESIRABLE QUALIFICATIONS

• Postgraduate degree in Communications, Information Technology or Public Health
• Experience with using Tableau