Senior IT Assistant, G5

DUTIES

- Assist the office in implementing set standards for applications that meets the needs of the users and supports the overall Information and Communication Technology.
- Monitor and maintain the LAN, Network Servers, Routers, Printers, LAN Points, Switches, Patch panels, Access points, HF and VHF bases, HF and VHF relay stations, Satellite Modem¿to prevent faults occurring.
- Carry out missions for new installations and routine maintenance tours of ICT equipment.
- Ensure that ICT problem recovery is done as quickly as possible and make regular system back-ups.
- Assist with the installation of the software packages, basic repair/maintenance of computer hardware, HF and VHF equipment.
- Train UNHCR staff on email system, utilization of VHF handhelds, telephone system.
- Add and remove users from the Networks.
- Maintain the inventory of ICT equipment and keep track of movements of ICT equipment.
- Draft mails and memoranda on ICT matters.
- Assist in the drafting of technical documentation on radio equipment operating procedures
- Certify invoices and delivery notes and pass for payment.
- Evaluate needs for upgrading and eventually replacing ICT equipment in the field, to meet with UNHCR standards.
- Select the most efficient and economic means for the transmission of messages, taking into consideration the nature and priority of communications to be transmitted.
- Carry out administrative duties, within the area of competence as assigned.
- To decide on appropriate resolution to incidents.
- Escalating incidents where they cannot be resolved at the office level
- Perform other related duties as required.

Essential Minimum Qualifications

Education & Professional Work Experience

- Completion of secondary education.
- Minimum 2 years of previous relevant work experience with High School Diploma; or 1-year relevant work experience with Bachelor or equivalent or higher.
- Fluency in Spanish and working knowledge of English.

Certificates and/or Licenses

- Telecommunication.
- Information Technology.

Relevant Job Experience

Essential

- Relevant experience in the ICT field.

Desirable

- Hands-on experience with wireless and VoIP systems, electricity, generators, lightning protection an asset.

Functional Skills

- IT-Computer Literacy.

Core Competencies:

- Accountability
- Communication
- Organizational Awareness
- Teamwork & Collaboration
- Commitment to Continuous Learning
- Client & Result Orientation

Cross-Functional Competencies:

- Technological Awareness
- Planning and Organizing Fluency in Spanish and working knowledge of English.
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See below for this postion's Operational Context
======================================================================================================== With over 1.8 million Venezuelan refugees and migrants and more than 800,000 Colombian returnees from Venezuela, Colombia is the country most heavily affected by the Venezuelan displacement in the region. The over 946,624 Venezuelans who have not been able to regularize their migration status in Colombia, have limited access to basic services and lack opportunities for income generation. The worldwide COVID-19 health emergency has further impacted the protection risks of Venezuelan refugees and migrants, displaced and confined populations, Colombian returnees, and other persons of concern. More than 116,000 Venezuelans have returned to Venezuela through humanitarian corridors since the borders closed in mid-March last year, most of them due to loss of income, evictions, food insecurity and other protection risks related to the inability to respect quarantine conditions. However, re-entries into Colombia have been on the rise starting September 2020 through informal crossing points.

The Senior IT Assistant will work under the direct supervision of the Head of Office and the technical supervision of an IT Officer at Sub/Branch/Multi-Country office level. The incumbent may play a supervisory role in overlooking the day-to-day activities of the Telecom Operators in the offices in the area of coverage. S/he has working relationships with UNHCR staff members in the office and other offices within the country of assignment as well as with staff of UN agencies and other UNHCR partners within the area of responsibility (AOR) to exchange information and to provide assistance.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional, and managerial competencies and UNHCR¿s core values of professionalism, integrity, and respect for diversity. This vacancy will close on 9th March 2021 at 23:59 (Geneva Time).