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Moderator – Urdu Language Skills

Bihac

  • Organization: IRC - International Rescue Committee
  • Location: Bihac
  • Grade: Level not specified - Level not specified
  • Occupational Groups:
    • Translations and Languages
    • Labour Market Policy
  • Closing Date: Closed

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in over 40 countries, the IRC aims to restore safety, dignity and hope to millions who are uprooted and struggling to endure.

In response to the increased refugee arrivals into Europe, in October 2015 the IRC began responding in Serbia and later expanded to other countries in the Balkans to assist refugees during their journey through Europe. As a result of the March 2016 border closures along the so-called “Balkan Route”, the IRC has adjusted its programs to assist refugees and migrants stranded across Balkan countries while still supporting people on the move. The Balkans programs are implemented in close partnership with local non-governmental organization and government institutions. In 2020, IRC Balkans initiated response in Bosnia and Herzegovina.

 

Refugee.Info is an innovative, first-of-its-kind project that harnesses social media to communicate with refugees and asylum-seekers, listen to their questions and provide information. Refugee.Info (RI) is the European instance of Signpost.

 

Job Overview/Summary:

What does a Moderator do?

Communicate with refugees on social media every day — listening to their questions and giving them individualized answers.

Each day Refugee.Info Moderator responds to hundreds of comments and messages to help people make informed choices about their lives and connect them with services that can help.

They also collaborate with the Refugee.Info Team to counter rumors, develop thorough, well-researched answers, and analyze information gaps amongst refugee populations to feed into future content creation.

 

What do we look for in a Moderator?

One of the most important qualities in a Moderator is the desire to help refugees and migrants by providing them with accurate information. Many of our Moderators have prior experience working with refugees in a voluntary or professional capacity and are refugees themselves. All of them are wholly committed to help.

Moderators come from the same culture as the section of our audience they are working with and speak their dialect.

 

Duties

● Directly communicate with our refugee populations on social media by answering comments, messages and engaging in conversation;

● Collaborate with Refugee.Info Team on messaging and answering complex questions;

● At the end of every shift feedback on noteworthy and write an analysis of the day’s communications (including responses to posts, trends in conversation and information gaps);

● Share opinions, feedback, cultural awareness, contextual knowledge, and learning with the wider team on an ongoing basis;

● Create links with the refugee and migrant communities and promote their engagement;

● Translate articles and support the production of audio and video messages.


This vacancy is now closed.
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