Caseworker

The Caseworker provides assistance to refugees and other qualified immigrants to ensure the best possible resettlement experience and the achievement of client self-sufficiency.The Caseworker develops resettlement and/or self-sufficiency plans to match individual client needs and preferences utilizing a broad range of financial, medical, social, vocational, and other services and resources based on client eligibility. The Caseworker operates under close supervision with moderate latitude for the use of independent judgment and initiative.

Major Responsibilities:

• Ensure the best possible resettlement experience for each client, from pre-arrival preparations and point of entry to successful acculturation. This may include assurance that appropriate pre-arrival services are in place (locating and securing suitable housing, purchasing housing essentials, furniture and basic food supplies, setting up utilities etc.);

• Provide individualized and group orientations and support clients through social service referrals, medical access and advocacy services by assessing and evaluating each client’s distinct needs;

• Independently develop reasonable resettlement and/or self-sufficiency plans and timelines for each client and managing client expectations;

• Support client with direct assistance distribution and tracking;

• Ensure that clients are provided the basic tools necessary to meet their established short-term goals and objectives;

• Assess and monitor client progress at regular intervals to ensure progress on goals is made, designated resources are maximized and modify initial resettlement plans and other case file documents as required;

• Ensure compliance with case file management and reporting requirements, including timely data entry in hard-copy files and databases;

• Travel regularly throughout the service delivery area (home visits, agency visits, service provider visits etc.);

• Participate in all program meetings, staff development activities and fully engages as a member of the team;

• Other related duties as assigned.

Key Working Relationships:

Position Reports to:Casework Supervisor, Muhamad Mughir

Position directly supervises: N/A

Indirect Reporting: N/A

Other Internal and/or external contacts:

Internal: Caseworker will develop working relationships with internal direct service staff to support achievement of resettlement goals. This includes Economic Empowerment Programs, Anti-Trafficking Program and Immigration Programming.

External:Caseworker will develop working relationships with Santa Clara County, Refugee Health Clinic, landlords and property managers and community based organizations to support achievement of program requirements.