Extended Case Management Supervisor

The Extended Case Manager (ECM) Supervisor is responsible for identifying and coordinating service and referral needs across IRC in Atlanta for vulnerable clients with extended case management service needs; providing comprehensive, client-centered, and culturally sensitive care. Responsibilities include ensuring quality assurance policies and procedures are in place to meet funders’ and contract requirements; acting as a client advocate to assist with service coordination to support client independent living plans, and serving as an additional resource to staff specifically in relation to crisis intervention. The role will develop and invest in community partnerships to ensure adequate social service resources are accessible to clients.

Major Responsibilities:

• Manage the extended case management team in accordance with IRC’s people manager standards

• Distribute caseloads and manage the provision of program services

• Coordinate the delivery of Preferred Communities Intensive Case Management (ICM) and Georgia Department of Human Services (DHS) Social Adjustment services regularly to ensure compliance with all program standards and grant requirements

• Ensure accurate tracking of referral needs and service coordination/utilization according to funder and partnership requirements

• Serve as the contact point, advocate, and informational resource for clients, staff, and community resources

• Work across teams (Employment, Resettlement, Education, Immigration, Youth) to holistically design intervention and support service models on behalf of each client

• Maintain a resource guide of appropriate support services for populations served

• Create ongoing processes for internal and external service providers to determine clients’ unmet service needs and request the level of service coordination support desired at any given point in time

• Develop and maintain partnerships with community organizations for referral of clients as needed

• Conduct and facilitate regular case review meetings, and all other administrative meetings as required

• Review files and ensure that all electronic case files are maintained in accordance with all contract requirements and all reports required are submitted timely and in accordance with guidelines

Other duties as needed and assigned