ICT Associate (ICT/IM )

Peace and Security Cluster

Purpose of assignment

Under the direct supervision of the National ICT/IM Officer, who reports to the Chief of Operations, and technical guidance of the ICT colleagues in HQ, the ICT/IM Associate is responsible for providing efficient and effective ICT/IM management and support to the UNMAS Programme in South Sudan. In the discharge of her/his duties, the ICT/IM Associate liaises with UNOPS/UNMAS Programme support colleagues in order to ensure best support.

Functions / Key Results Expected

1. ICT/IM client services, management and administration
2. IT and Communication Support
3. Team Management
4. Knowledge Building and Knowledge Sharing

1. ICT/IM client services, management and administration Ensures efficient and effective ICT/IM client services, management and administration, focusing on achievement of the following results:

• Implementation of ICT and operational strategies compliant with UNOPS rules, regulations, policies and framework.
• Provision of fast, friendly, and effective user support.
• Advice on information technology and systems planning exercises undertaken in the Business Unit, and representing the Business Unit in those undertaken throughout UNOPS.
• Participation in the development of ICT standards and strategies for the Programme.
• Maintenance of inventory of all computer, audio/video communication equipment, and software in the Programme, ensuring compliance with asset management policies.
• Interaction with HQ and ICT personnel from other UN agencies in the area to share and exchange information and expertise on applications and tools.
• Effective functioning (installation, operation and maintenance) of all UNOPS hardware equipment and acquisition of hardware supplies, approved software and application of updates and patches in a timely manner.
• Supervision of information and communication services of the Business Unit and managed projects.
• Effective advice on all project implementation activities involving ICT; the hardware and software procurement process; and establishment and maintenance of a roster of potential suppliers.
• Active networking with clients, addressing and improving common areas of concern.
• Provision of consulting services, ICT audit inspections and/or facilitation of selection/deployment of software to projects, seeking technical advice and support from HQ ICT personnel, as required.

2. IT and Communication Support Ensures efficient network administration, focusing on achievement of the following results:

• Maintenance of network and internet connectivity to ensure stable operation, availability of bandwidth, and reliable connection to the internet and field HQ based systems.
• Valid hardware maintenance agreements, to ensure timely resolution of hardware failures.
• A stable and responsive network environment based on daily monitoring of the network connection.
• Ensure confidentiality, integrity and availability of UNOPS ICT systems and UNOPS information assets.
• Monitor and maintain proper backups of UNOPS data. Maintenance of measures in place for business continuity and disaster recovery processes and procedures Maintenance of video conference and telephony operations.
• Leverage Geographic Information Systems (GIS) for map production and geographic data management while promoting data standards and harmonized management of geographic data/information.

3. Team Management

• Facilitate the engagement and provision of high quality results and services of the team supervised through effective work planning, performance management, coaching, and promotion of learning and development.
• Provide oversight, ensuring compliance by team members with existing policies and best practices.

4. Knowledge building and Knowledge sharing

• Provide sound contributions to knowledge networks and communities of practice by synthesizing lessons learnt and dissemination of best practices in human resources.
• Collect feedback, ideas, and internal knowledge about processes and best practices and utilize productively.
• Participates, organizes and delivers training for the operations/ projects staff in ICT services.

Impact of Results

The effective and successful achievement of key results by the ICT/IM Associate directly affects the overall efficiency and effectiveness of the relevant business unit/project, in ICT management, impacting the timely and effective implementation of the respective services and deliverables.  This ensures client satisfaction and promotes the image and credibility of UNOPS as an effective service provider in project services and management. This enhances UNOPS’ competitive position as a partner of choice in sustainable development and project services in the country/region served.

* CANDIDATES WITH NO UN OR UNOPS EXPERIENCE ARE STRONGLY ENCOURAGED TO APPLY! * ONLY NATIONALS OF SOUTH SUDAN ARE ELIGIBLE TO APPLY!

• Please note that the closing date is midnight Copenhagen time
• Applications received after the closing date will not be considered.
• Only those candidates that are short-listed for interviews will be notified. 
• UNOPS seeks to reasonably accommodate candidates with special needs, upon request.
• Work life harmonization - UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types
• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
• The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.  

It is the policy of UNOPS to conduct background checks on all potential recruits/interns. Recruitment/internship in UNOPS is contingent on the results of such checks.

UNOPS is an operational arm of the United Nations, supporting the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to help people build better lives and countries achieve sustainable development.

UNOPS areas of expertise cover infrastructure, procurement, project management, financial management and human resources.

Working with us

UNOPS offers short- and long-term work opportunities in diverse and challenging environments across the globe. We are looking for creative, results-focused professionals with skills in a range of disciplines.

Diversity

With over 4,000 UNOPS personnel and approximately 7,000 personnel recruited on behalf of UNOPS partners spread across 80 countries, our workforce represents a wide range of nationalities and cultures. We promote a balanced, diverse workforce — a strength that helps us better understand and address our partners’ needs, and continually strive to improve our gender balance through initiatives and policies that encourage recruitment of qualified female candidates.

Work life harmonization

UNOPS values its people and recognizes the importance of balancing professional and personal demands.