IT Associate (Operations) SC6 - Sana'a

WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.

Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.

Assisting 91.4 million people in around 83 countries each year, the World Food Programme (WFP) is the leading humanitarian organization saving Lives and changing lives, delivering food assistance in emergencies and working with communities to improve nutrition and build resilience.

In 2019, WFP is scaling up its Yemen operations aiming to provide 12 million people with monthly food assistance through direct food distributions, vouchers or cash and nutritional support to nearly 3 million pregnant and nursing women and children under 5.

These jobs are found in Country Offices (COs), Regional Bureaux (RBs), and Headquarters (HQ). The Job holders report to a Head of the Unit, Chief or Information Technology Officer.
At this level job holders are expected to demonstrate responsibility and initiative to respond independently to queries with only general guidance. There is a requirement to use judgment in dealing with unforeseen problems on a daily basis. Job holders are expected to manage resources and coach and coordinate a team of support staff.

Under the direct supervision of the ETC coordinator, the IT Operations Associate will be responsible for the following tasks:

1. Network (LAN/WAN) administration and performance review and bandwidth monitoring and management of the ETC connectivity of the ETC sites.
2. Ensure optimal operation of Data & Voice network infrastructure e.g. configuring, installing maintaining and optimizing network hardware, software and communications links.
3. Conduct periodic review of the existing network infrastructure and advise on capacity planning and infrastructure modernization.
4. Recommend strategies for improvement of information systems, office automation, networks and TC/IT systems integration; Provide technical support in performance assessment of the infrastructure and service provision.
5. Test and verify newly purchased ICT equipment/services against approved quotations following with deployment procedures and implementation schedules accordingly.
6. Identify the partners and user training needs and assist in developing the plan implementation.
7. Test and verify newly purchased ICT equipment against approved quotations received from suppliers and confirm the purchased equipment are as per approved quotation.
8. Assist the ETC partners in the assessment and planning of their IT and solar system solutions.
9. Analyze the ETC helpdesk data to ensure effective end-user support is provided on timely basis, and assist to ensure the ETC support, maintenance activities, actions/tasks are logged in service desk system.

10. Follow up with UNDSS radio room supervisor to ensure optimal operation of HF/VHF radio network through the implementation of standard operating procedures.

11. Provide technical assistance to UNDSS radio rooms to ensure appropriate provision of inter-agency security telecommunications services to UN agencies and INGOs.

12. Facilitate the monthly and annual coordination meetings with the partners.

13. Contribute and assist in development of the unit annual budget and workplan.

14. Assist in developing technical proposal/bill of quantity for implementation of new or upgrade of existing infrastructure and systems.

15. Perform technical evaluations for offers/quotations received from suppliers as part of the tendering process and make recommendations.

16. Review and extension/termination of the service provision contracts in coordinated manner.

17. Initiate the procurement process of the goods and services and suppliers’ payment up on delivery.

18. Monitor and report the unit budget expenditure in coordination with finance and procurement.

19. Consolidate and provide Information Management (IM) regular updates & reports.

20. Ensure that all implemented works adhere to WFP IT standards, policies and security measures and are working effectively and adhered to administration.

21. Perform any other related tasks assigned by the supervisor.

Education: Completion of secondary school education. A post-secondary certificate in the related functional area is desirable.

Language: Fluency level C in both oral and written communication in English and Arabic.

Experience: Minimum Five years of relevant experience in in Information Technology Processes, IT network design, deployment and administration, Application development, End-users/help desk support. Advance knowledge of network firewall and Mikrotik is required.

Knowledge & Skills :

• Fundamental knowledge of networking concepts, topologies, protocols and systems.
• Proven network engineering, network operations, and network performance analysis skills.
• Advance knowledge of network firewalls and Mikrotik configuration and management.
• Basic knowledge of HF/VHF communication.
• Hands-on technical troubleshooting capabilities.
• Ability to work independently under minimal supervision.
• Ability to develop technical proposal/bill of quantity for implementation of new or upgrade of existing infrastructure and systems.
• Familiarity with server management and monitoring tools.
• Exceptional critical thinking and problem-solving ability.
• Strong interpersonal skills to assist non-technical individuals with complex technical issues.

Purpose

• Understand and communicate the Strategic Objectives: Coaches team in the most effective ways to communicate WFP’s Strategic Objectives to WFP team and partners in the field.
•  Be a force for positive change: Implements new methods or tools to improve team’s work processes and productivity.
•  Make the mission inspiring to our team: Maps team’s activities and tasks to specific successes in beneficiary communities to showcase positive impact.
•  Make our mission visible in everyday actions: Explains to teammates how each unit contributes to the overall WFP mission.

People

• Look for ways to strengthen people's skills: Identifies skill development opportunities such as training modules or on-the-job experiences for self, colleagues and direct reports.
•  Create an inclusive culture: Facilitates team building activities to build rapport in own unit.
•  Be a coach & provide constructive feedback: Facilitates the pairing of junior colleagues with coaches within own team.
•  Create an “I will”/”We will” spirit: Proactively anticipates potential challenges and develops mitigation plans to ensure that team meets goals and targets.

Performance

• Encourage innovation & creative solutions: Identifies opportunities to be creative in own work and to help team be more innovative and accurate in their respective tasks and areas of work.
•  Focus on getting results: Monitors team’s deliverables and provides feedback to ensure outcomes are delivered consistently and accurately.
•  Make commitments and make good on commitments: Provides accurate guidance to team on expected responsibilities and tasks, whilst also upholding own commitment to the team.
•  Be Decisive: Sets an example and provides guidance to junior team members on when to escalate issues when faced with challenging issues in the workplace or in the field.

Partnership

• Connect and share across WFP units: Facilitates partnerships with other WFP units to accomplish missions in the field.
•  Build strong external partnerships: Sets an example and provides guidance to team on how to build relationships with external partners.
•  Be politically agile & adaptable: Articulates to colleagues or direct reports the value of contributing to other WFP teams and agency partnerships in fulfilling WFP’s goals and objectives.
•  Be clear about the value WFP brings to partnerships: Organizes, monitors, and prioritizes own and team’s efforts to ensure that they will fulfill the needs of internal and external partners.

• WFP is an equal opportunity employer.
• WFP does not charge a fee at any stage of the recruitment process.
• The applicant should be a Yemeni national or having work/residency permit.
• Only candidates who are short-listed will be contacted.
• Applications must be submitted online with:

1. Use English language only.
2. Indicate all your job TOR.
3. Indicate clear years of experience with each job (month/year)

• WFP FT staff who are still under probation period are not eligible to apply.
• By submitting your application, you have read the Terms of Reference for this position and agree that any false, wrong or incomplete information might lead to your disqualification in this recruitment process.

18 August 2020

WFP never uses external recruitment agencies and recruitment is always is free of charge. WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles. The selection of staff are made on a competitive basis and we are committed to promoting diversity and gender balance. Only applicants whose profiles meet the advertised job requirements will be considered and only within the announced deadline.
 

لا يقوم برنامج الأغذية العالمي بالاستعانة ابداً بأشخاص او بوكالات خارجية في التوظيف، علماً بان عملية التوظيف دائماً مجانية. يبحث برنامج الأغذية العالمي عن مرشحين من أعلى درجات النزاهة والكفاءة المهنية والذين يتقاسمون مبادئنا الإنسانية.

يتم اختيار الموظفين على أساس تنافسي ونحن ملتزمون بتعزيز التنوع والتوازن بين الجنسين. سيتم النظر فقط للمتقدمين الذين تفي ملفاتهم الشخصية بمتطلبات الوظيفة المعلن عنها، وفقط خلال الموعد النهائي المعلن

Qualified female applicants are especially encouraged to apply

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.