Associate IT Systems Engineer (IT)(P2)

Vienna

Organization: IAEA - International Atomic Energy Agency
Location: Vienna
Grade: Junior level - P-2, International Professional - Internationally recruited position
Occupational Groups:
- Engineering
- Administrative support
- Information Technology and Computer Science
- Nuclear Technology
- Services Design Unit
- Energy sector
Closing Date: Closed

Organizational Setting

The Division of Information Technology provides support to the IAEA in the field of information and communication technology (ICT), including information systems for technical programmes and management. It is responsible for planning, developing and implementing an ICT strategy, for setting and enforcing common ICT standards throughout the Secretariat and for managing central ICT services. The IAEA's ICT infrastructure comprises hardware and software platforms, and cloud and externally-hosted services. The Division has implemented an IT service management model based on ITIL (IT Infrastructure Library) and Prince2 (Projects in a Controlled Environment) best practices.The Client Services Section (CSS) is responsible for setting standards, providing first and second level support of the IAEA's desktop computing environment, delivery of the IAEA's IT training programme and promoting client oriented services. It designs, manages and implements desktop services, including their architecture, processes and policies to meet current and future business requirements. It aims at achieving the delivery of agreed levels of services to clients in compliance with best practices defined by international standards, in particular ITIL.

Main Purpose

The purpose of the post is to help the IAEA information and communication technology services define, create, and implement repeatable and consistent processes in the design, implementation, and maintenance of IT infrastructure.

Role

Associate IT Systems Engineer (IT) is (a) a technical specialist supporting the design and formulation of procedures and standards on all aspects of IT infrastructure; (b) a team member supporting and coordinating services delivery; and (c) a project team member soliciting inputs from other specialists and assisting in defining, planning and executing projects.

Functions / Key Results Expected

Project management support\: provides support to the Project Manager while running IT projects on a daily basis to ensure that projects produce the required results. This includes providing support in planning and monitoring the project, and creating/maintaining project documentation.
Service management\: perform tasks to ensure the availability, performance and security of supported services within an agreed time frame. The service components include the software, operating systems, and virtual infrastructure. Tasks include the installation, upgrading, maintenance, monitoring and development of standard operating procedures.
Technical input\: provide technical recommendation based on professional expertise.
Problem solving\: investigate and resolve problems for services within his/her own area of responsibility, following ITIL processes.

Competencies and Expertise

Core Competencies

Name	Definition

Planning and Organizing	Plans and organizes his/her own work in support of achieving the team or Sectionâs priorities. Takes into account potential changes and proposes contingency plans.

Communication	Communicates orally and in writing in a clear, concise and impartial manner. Takes time to listen to and understand the perspectives of others and proposes solutions.

Achieving Results	Takes initiative in defining realistic outputs and clarifying roles, responsibilities and expected results in the context of the Department/Divisionâs programme. Evaluates his/her results realistically, drawing conclusions from lessons learned.

Teamwork	Actively contributes to achieving team results. Supports team decisions.

Functional Competencies

Name	Definition

Client orientation	Establishes effective relationships with clients to understand and meet or exceed their needs. Finds ways to ensure client satisfaction.

Commitment to continuous process improvement	Identifies opportunities for process, system and structural improvement as well as improving current practices, increasing effectiveness and achieving efficiency gains. Actively supports the application of sound quality management standards and process improvement.

Technical/scientific credibility	Acquires and applies new skills to remain up to date in his/her area of expertise. Reliably applies knowledge of basic technical/scientific methods and concepts.

Required Expertise

Function	Name	Expertise Description

Information Technology	Computer Operations	In-depth technical knowledge of the Windows Desktop Operating System and security in an IT enterprise environment.

Information Technology	End User Support	In-depth technical knowledge of Microsoft System Centre, e.g. SCCM; Minimum of two years of experience in Citrix Virtual environment and administration.

Information Technology	End User Support	In-depth technical knowledge of Active Directory, Group policy, Office365, gained through providing support in an IT enterprise environment;

Information Technology	IT Security	Solid knowledge of IT Security practices and concepts.

Information Technology	Information Security	Strong knowledge of Information Security.

Information Technology	Project Management	Experience in project management, including project planning, work assignment and supervision, and in progress review and reporting.

Information Technology	Systems Administration	Up-to-date knowledge of an experience in administering Enterprise on premise and Cloud systems.

Information Technology	Systems Administration	In-depth technical knowledge of MS Teams, its functionalities, set-up and maintenance

Information Technology	Web Administration	In-depth technical knowledge of MS SharePoint functionality, capabilities and best practice specifically forms, workflows and reports and dashboards using Power BI, including SharePoint Online features, limitations and migration procedures;

Qualifications, Experience and Language skills

University Degree in Computer Science, Information Technology, or related field.

Internationally recognized Project Management Certification such as PMP or Prince 2 is desirable.

Internationally recognized Information or IT Security Certification such as CISSP, CISM, CISA, or GIAC is desirable.

Minimum of two years of relevant experience in the IT Infrastructure areas indicated above.
Knowledge of ITIL processes is desirable.
Excellent oral and written command of English. Knowledge of other official IAEA languages (Arabic, Chinese, French, Russian and Spanish) is an asset.

Remuneration

The IAEA offers an attractive remuneration package including a tax-free annual net base salary starting at US $47895 (subject to mandatory deductions for pension contributions and health insurance), a variable post adjustment which currently amounts to US $ 22080, dependency benefits, rental subsidy, education grant, relocation and repatriation expenses; 6 weeks' annual vacation, home leave, pension plan and health insurance

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Applications from qualified women and candidates from developing countries are encouraged

Applicants should be aware that IAEA staff members are international civil servants and may not accept instructions from any other authority. The IAEA is committed to applying the highest ethical standards in carrying out its mandate. As part of the United Nations common system, the IAEA subscribes to the following core ethical standards (or values)\: Integrity, Professionalism and Respect for diversity. Staff members may be assigned to any location. The IAEA retains the discretion not to make any appointment to this vacancy, to make an appointment at a lower grade or with a different contract type, or to make an appointment with a modified job description or for shorter duration than indicated above. Testing may be part of the recruitment process
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This vacancy is now closed.
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