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Intern - Operational Support (multiple positions) [Temporary]

New York City

  • Organization: UNDOS - United Nations Department of Operational Support
  • Location: New York City
  • Grade: Internship - Internship
  • Occupational Groups:
    • Operations and Administrations
  • Closing Date: Closed

Org. Setting and Reporting

The mission of the United Nations Department of Operational Support (DOS) is to help Secretariat entities, including peace operations, departments and offices, succeed by providing rapid, effective, efficient and responsible support services. Its core services include supply chain management, operational human resources management, health-care management, support for uniformed capabilities, support to entities in special situations, information and communications technology (ICT) support, and UNHQ facility management.

The Office of the Under-Secretary-General of Operational Support provides direct executive and management support to DOS leadership. Our work covers DOS strategy, performance, and analytics; as well as communication, coordination, and external relations.

The internship is unpaid and full-time. Interns work five days per week (35 hours), with supervision and support of a staff member. Except for the summer periods, we also consider part-time internships.

Responsibilities

Our interns work as full members of our team, pursue projects that are designed to make a significant difference in DOS, and have opportunities to learn about the United Nations overall. We offer internship opportunities in three broad areas:

AREA 1: EXECUTIVE AND MANAGEMENT SUPPORT
• Support the preparation of senior-level meetings, conferences and engagements
• Prepare research, analysis and policy options for improved operational support
• Attend meetings with UN counterparts and committees, and coordinate follow-up to decisions
• Assist in speechwriting, messaging, preparation of reports and background documents

This track requires good writing, planning, and organizing skills


AREA 2: ANALYTICS AND BUSINESS INTELLIGENCE
• Help analyse the performance across functional areas, including human resources, supply chain, health-care, uniformed support, planning and operational support, HQ facility and administrative support
• Support the analytics teams in preparing data, data models, and surveys
• Develop dashboards and visualizations for senior managers, and provide user support
• Support data mining, optimization, metrics development, and predictive analysis

This track focuses on working with data and data models, as well as data visualization


AREA 3: STRATEGIC AND PROJECT SUPPORT
• Help analyse the performance across functional areas, including human resources, supply chain, health-care, uniformed support, planning and operational support, HQ facility and administrative support
• Support work on priority projects such as specific innovation initiatives
• Support design, drafting and implementation of strategic priorities such as departmental-wide performance framework, client relationship models, etc.

This track resembles consulting-like work, and draws on conceptualization, PowerPoint and project management skills

Competencies

Communication
• Speaks and writes clearly and effectively
• Listens to others, correctly interprets messages from others and responds appropriately
• Asks questions to clarify, and exhibits interest in having two-way communication
• Tailors language, tone, style and format to match the audience
• Demonstrates openness in sharing information and keeping people informed

Planning and Organizing
• Develops clear goals that are consistent with agreed strategies
• Identifies priority activities and assignments; adjusts priorities as required
• Allocates appropriate amount of time and resources for completing work
• Foresees risks and allows for contingencies when planning
• Monitors and adjusts plans and actions as necessary
• Uses time efficiently

Technological Awareness
• Keeps abreast of available technology
• Understands applicability and limitations of technology to the work of the office
• Actively seeks to apply technology to appropriate tasks
• Shows willingness to learn new technology

Education

We are open to a broad range of educational backgrounds. Typically, our interns are pursuing studies in the following areas:

AREA 1: EXECUTIVE AND MANAGEMENT SUPPORT
We seek candidates with relevant coursework in International Relations, Global Affairs, Management, Economics, Public Affairs or Public/Business Administration

AREA 2: ANALYTICS AND BUSINESS INTELLIGENCE
We seek candidates with relevant coursework in Computer Science, Economics, Statistics, Operations Research, Engineering, Mathematics, Data Visualization or Analytics

AREA 3: STRATEGIC AND PROJECT SUPPORT
We seek candidates with relevant coursework in Business Administration, Management, Strategy Development, Project Management, Operations Research, or Public Administration

Please note that to qualify for an internship with the United Nations Internship Programme, applicants must meet one of the following requirements:

(a) be enrolled in, or have completed, a graduate school programme (second university degree or equivalent, or higher); or
(b) be enrolled in, or have completed, the final academic year of a first university degree programme (minimum bachelor's level or equivalent)

Applicants must also:
-Be computer literate in standard software applications
- Have a demonstrated keen interest in the work of the United Nations and have a personal commitment to the ideals of the UN Charter
-Have a demonstrated ability to successfully interact with individuals of different cultural backgrounds and beliefs, which include willingness to try and understand and be tolerant of differing opinions and views.

Work Experience

Applicants to the United Nations Internship Programme are not required to have professional work experience. However, a field of study that is closely related to the type of internship that you are applying for is required.
Applicants must be a student in a Bachelor’s (final year), Master’s or Ph.D. Programme or equivalent, or have completed a Bachelor's, Master's or Ph.D. Programme. Do you meet any of the above criteria? If yes, please indicate which one and attach a current official proof from the educational institution to this effect to your application.

Languages

English and French are the working languages of the United Nations Secretariat. For the internship advertised, fluency in English is required. Knowledge of another official UN language is an advantage.

Assessment

Potential candidates will be contacted by hiring manager directly for further consideration.

Special Notice

We recruit interns throughout the year for assignments of at least 3 months. In your cover note, please indicate when you would like to start your internship. Please note that start and end dates are flexible:

• Fall (September to December)
• Winter/Spring (January to April)
• Summer (May to August)

Internships with us focus on one of three areas. In your cover note, please indicate which work stream you are interested in:

• Executive and Management Support
• Analytics and Business Intelligence
• Strategic and Project Support

A completed online application (Cover Note and Personal History Profile) is required. Incomplete applications will not be reviewed.

The Cover Note must include:

• Degree Programme (What are you currently studying)
• Graduation Date (When will you graduate or when did you graduate from the programme)
•List the IT skills and programmes that you are proficient in
• List your top three areas of interest.
• Explain why you are the best candidate for this specific internship
• Explain your interest in the United Nations Internship Programme

In your online Personal History Profile, be sure to include all past work experiences, IT skills, and three references. Due to the high volume of applications received, ONLY successful candidates will be contacted.

Other Skills and Requirements

Candidates for our internship positions are not required to have professional experience, though it can be an advantage if you have interests, skills and knowledge in the areas below:


AREA 1: EXECUTIVE AND MANAGEMENT SUPPORT
• Keen interest in international affairs, international organizations, management and change
• Strong planning, drafting and communication skills
• Proficient in standard software applications
• Attention to detail and a passion for researching big-picture issues
• Experience in consulting, policy work or executive management support is an advantage

AREA 2: ANALYTICS AND BUSINESS INTELLIGENCE
• Keen interest in analytics, information management, visualization, and performance optimization
• Strong knowledge of data management techniques, quantitative analysis and methods
• Knowledge of key business tools (e.g. Excel, PowerPivot, PowerPoint)
• Knowledge of analytics tools (e.g. Microsoft SQL, PowerBI, SAP Business Objects, Tableau, Qlik)
• Experience in management analytics, visualization or survey design can be an advantage

AREA 3: STRATEGIC AND PROJECT SUPPORT
• Keen interest in strategy development and management
• Interest or experience in performance management, process redesign, innovation
• Knowledge of project management techniques and approaches
• Strong knowledge of key business tools (e.g. Excel, PowerPoint)
• Experience with working in consulting-like projects can be an advantage

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.

This vacancy is now closed.
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