Direct Response Associate

New York City

Organization: IRC - International Rescue Committee
Location: New York City
Grade: Level not specified - Level not specified
Occupational Groups:
- Disaster Management (Preparedness, Resilience, Response and Recovery)
- Emergency Aid and Response
- Fundraising
Closing Date: Closed

Requisition ID: req8416

Job Title: Direct Response Associate

Sector: Fundraising

Employment Category: Regular

Employment Type: Part-Time

Open to Expatriates: No

Location: New York, NY HQ USA

Job Description

The Direct Response Associate will cultivate IRC supporters by calling them to thank them for their support. This outreach to supporters is purely a cultivation tool and there is no solicitation component. He/She will also assist with all inquiries via email, phone or mail. The Direct Response Associate reports to the Sr. Manager, Supporter Services.

Major Responsibilities:

Make thank you phone calls to IRC donors.
Make daily cultivation calls to direct response donors to acknowledge their recent gifts.
Send “Thank You” emails and note cards to donors without a phone number.
Add contact information to donors’ records in database.
Assist Marketing staff as needed, especially during periods of higher volumes.
Assist Supporter Services Manager with Donor Services inbox.
Assist Supporter Services Managers with donor inquiries via phone and email, regarding making a donation, gifts that have been made, how to make a gift, and etc.
Assist Supporter Services Manager with preparing and reissuing gift acknowledgement letter.
Help Supporter Services Manager with PIC’s weekly comment files.
Assist monthly donors as needed.

Qualifications

Education:

Some college preferred.

Work Experience:

1-2 years general office or customer service experience.

Demonstrated Skills and Competencies:

Excellent communication skills – the ability to speak well, interact effectively, and diplomatically represent the IRC over the phone.
Proficient in English.

Working Environment: Standard office work environment.

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This vacancy is now closed.
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