ICT Technical Assistant G4 (National Position) - Damascus

• Provides level one incident handling support to Syria Country Office and Area Office teams 
  
• Maintains ICT software, hardware, and network infrastructure as required.
  
• Supports the Syria Country Office ICT Unit in development of training materials and provides training to staff in use of common ICT systems;
  
• In collaboration with Syria Country Office Logistics, controls ICT assets, maintains communications service contracts, In collaboration with Middle East Regional Office ICT, supports document management, and access control in O365. 
  
• Works with Syria Country Office staff to create new services or products by collecting requirements, process mapping, and other documentation exercises. 
  
• In collaboration with Middle East Regional Office, assists in the development of formal documentation, performs user acceptance testing, and provides training to Syria Country Office and Area Office staff on new ICT solutions. 
  
• Supports knowledge management infrastructure and documents that related to ICT products and services.
  
• Focal point for Syria Country Office and Area Office staff to engage with ICT for new ideas, innovations, points of integration with ICT4D and other initiatives. 
  
• In the absence of the Syria Country Office ICT Operations Technical Officer acts as ICT Focal Point for the Syria Country Office;
  
• Performs other related duties as required or assigned by the supervisor
  

•  Bachelor’s Degree in Computer Science, Electronics Engineering, or related field
• At least 2 years of experience in ICT support, preferable in humanitarian context  
• Strong technical skills and ability to diagnose and troubleshoot software and hardware malfunctions
• Fluency in English and Arabic both written and verbal
• Strong communication skills, written and oral, be able to communicate effectively, produce reports, and present solutions
• Flexibility to different demands

• Analysing
  
• Handling insecure environments
  
• Communication with impact and respect
• Planning and delivering results 

• Contract period: Up to one year, renewable based on NRC fund and performance.
• Salary/benefits: According to NRC's salary scale terms and conditions

IMPORTANT NOTE:

Candidates who do not fill the website application form in details may not be considered.