ICT Assistant

The United Nations Office for Project Services (UNOPS) is an operational arm of the United Nations, supporting the successful implementation of its partners' peacebuilding, humanitarian and development projects around the world.  UNOPS supports partners to build a better future by providing services that increase the efficiency, effectiveness and sustainability of peace building, humanitarian and development projects.  Mandated as a central resource of the United Nations, UNOPS provides sustainable project management, procurement and infrastructure services to a wide range of governments, donors and United Nations organizations. 

Under the direct supervision of the ICT Helpdesk Coordinator, who reports to the Head of Support Services, and technical guidance of the ICT colleagues in HQ, the ICT Associate is responsible for efficient and effective ICT management and support to the operations in a given geography. In the discharge of her/his duties, the ICT Associate liaises with UNOPS programme support colleagues in order to ensure best support.

1. Support with ICT client services and administration
2. Network administration
3. Knowledge Building and Knowledge Sharing

1.     Support with ICT client services and administration

●        Ensures efficient and effective ICT client services, management and administration, focusing on            achievement of the following results:

●        Provide first line technical support by telephone, email, and in person are required.

●        Logging support calls and customer follow up as appropriate.

●        Support users in the use of equipment and standard IT applications regularly used in UNOPS.

●        Maintenance of inventory of all computer, audio/video communication equipment, and software in the Business Unit.

●        Effective functioning (installation, operation and maintenance) of all UNOPS hardware equipment, approved software and application of updates and patches in a timely manner.

●        Regularly (once per week) review all Google meeting rooms to verify cabling is neatly presented.

●        Desk ICT setups for internal office moves and for new staff.

●        Addressing and improving common areas of concern.

●        Facilitation of selection/deployment of software to projects, seeking technical advice and support from HQ ICT personnel, as required.
●        Provision of (including but not limited to) relevant admin support to ICT Associate and ICT Coordinator.

2.     Network administration

●        Ensure confidentiality, integrity and availability of UNOPS ICT systems and UNOPS information assets.

3.     Knowledge Building and Knowledge Sharing

●        Collect feedback, ideas, and internal knowledge about processes and best practices and utilize productively. ●        Participates and supports trainings for the operations/ projects staff in ICT services.

• Secondary/high-school education required as minimum. 
• A Bachelor or Masters Degree may substitute required years of work experience.
• Diploma or University Degree, preferably in information sciences, computer sciences or engineering, is  desirable

Contract type: Local Individual Contractor Contract level: LICA 4 
Contract duration: Ongoing 

• Please note that the closing date is midnight Copenhagen time
• Applications received after the closing date will not be considered.
• Only those candidates that are short-listed for interviews will be notified.
• Qualified female candidates are strongly encouraged to apply.
• UNOPS seeks to reasonably accommodate candidates with special needs, upon request.
• Work life harmonization - UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types
• UNOPS seeks to reasonably accommodate candidates with special needs, upon request.
• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
• The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.  

It is the policy of UNOPS to conduct background checks on all potential recruits/interns. Recruitment/internship in UNOPS is contingent on the results of such checks.

UNOPS is an operational arm of the United Nations, supporting the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to help people build better lives and countries achieve sustainable development.

UNOPS areas of expertise cover infrastructure, procurement, project management, financial management and human resources.

Working with us

UNOPS offers short- and long-term work opportunities in diverse and challenging environments across the globe. We are looking for creative, results-focused professionals with skills in a range of disciplines.

Diversity

With over 4,000 UNOPS personnel and approximately 7,000 personnel recruited on behalf of UNOPS partners spread across 80 countries, our workforce represents a wide range of nationalities and cultures. We promote a balanced, diverse workforce — a strength that helps us better understand and address our partners’ needs, and continually strive to improve our gender balance through initiatives and policies that encourage recruitment of qualified female candidates.

Work life harmonization

UNOPS values its people and recognizes the importance of balancing professional and personal demands.