Development Coordination Officer, Programme Communications and Advocacy

With the 2030 Agenda for Sustainable Development at its core, and in response to General Assembly Resolution 71/243 on the Quadrennial Comprehensive Policy Review of operational activities for development of the United Nations system, the UN Secretary General's report "Repositioning the United Nations development system to deliver on the 2030 Agenda: our promise for dignity, prosperity and peace on a healthy planet" (December 2017) put forward a comprehensive proposal on further improvements to the Resident Coordinator (RC) system to ensure more coherent, accountable and effective UN support to Member States for the 2030 Agenda. General Assembly Resolution 72/729 of 1 June 2018 gave the Secretary General the mandate to implement the repositioning.

A reinvigorated Resident Coordinator system is at the centre of a repositioned United Nations development system, and while the present system has been instrumental in driving coherence on the ground over the past four decades, it is now insufficiently robust to respond to the needs of the 2030 Agenda. Resident Coordinator Offices (RCOs) will need to be adequately staffed to ensure sufficient substantive capacities to lead United Nations Country Teams (UNCTs). The core capacity will include expertise in coordination and strategic planning, economics, results monitoring and evaluation, and strategic partnerships, plus a robust standing communications capacity. The present post is part of this new generation of Resident Coordinator Offices, equipped with the skills and competencies required to deliver on the 2030 Agenda.

The United Nations Resident Coordinator’s Office (RCO) in Jamaica seeks to recruit a dynamic and passionate individual as a Development Coordination Officer, Programme Communications and Advocacy (NOC).

Responsibilities: Within delegated authority, the Development Coordination Officer, Programme Communications and Advocacy will be responsible for the following duties.

Summary of Functions:

1. Plans and facilitates strategy, advocacy and programme communications in support of the UN Development Assistance Framework (UNDAF)
2. Contributes to partnership building and media relations
3. Plans and facilitates digital communications
4. Provides substantive support for publications and branding management 

1. Plans and facilities strategym advocacy and programme communications in support of the UN Development Assistance Framework (UNDAF).

• Provides substantive support to the Resident Coordinator (RC) and UN Country Team (UNCT) in designing, implementing and monitoring the UN joint advocacy and communication strategy, promoting the UNDAF as the primary instrument for the planning and implementation of UN development activities in the country, in support of the implementation of the 2030 Agenda for Sustainable Development;
• Researches, analyzes and presents inputs to the RC and UNCT on strategic advocacy and programme communications for the 2030 Agenda and to boost impact of programmatic objectives under the UNDAF;
• Plans and facilitates the promotion of advocacy and communications as a tool for a participatory approach to UNDAF implementation and monitoring, reflecting the views and priorities of people, including those left farthest behind;
• Monitors and analyzes the media in the areas related to the UN’s mandates and programmes in the country, as well as other issues relevant to the UN brand and positioning;
• Provides substantive support to the RC and UNCT on public messaging and media outreach, and assists in managing reputational risks or crises around sensitive issues;
• Identifies and assesses potential issues, concerns and risks related to communications and advocacy, and suggests corrective actions to the RC and UNCT, Programme Management Team (or equivalent) and Results Groups;
• Plans and facilitates the work of the UN Communications Group throughout the stages of the UNDAF cycle;
• In collaboration with the UN Communications Group and the UN Programme Management Team (or equivalent), and in coordination with the RCO colleagues responsible for data management and results reporting, prepares the annual communication plan to publicize and communicate results with a focus on the UN’s development impact;
• Assists the RC and UNCT in projecting UN’s image effectively and accurately as well as promoting transparency and accountability;
• Provides substantive support to ensure that communication performance indicators are identified, incorporated, monitored and reported on throughout the UNDAF cycle.

2. Contributes to partnership building and media relations

• Plans and facilitates the engagement of key traditional and non-traditional partners, including government, civil society, private sector, development partners and others new as well as traditional actors on the collective 2030 Agenda and the related role and impact of the UN’s work in country;
• Provides substantive support to the RC and UNCT in significantly expanding public outreach on the 2030 Agenda and the UN’s role and impact in country;
• Plans and facilitates public engagement on the UN’s role and work in country, including through programme visits showcasing the UN’s development impact;
• Undertakes regular liaison with other partners for content development, information exchange, collaborative communication efforts, and innovative communication and advocacy tools;
• Compiles and analyzes communication experiences and shares findings with country, regional and HQ communication colleagues so that best practices benefit UN’s communication work;
• Develops and maintains close working relationships with the media, including editors and journalists in key national and international news outlets; develops, maintains and updates media relations contact list/database;
• Prepares official briefing materials, talking points, speeches, statements, op-eds and presentations as necessary.

3. Plans and facilitates digital communications

• Develops and maintains digital external platforms such as the UN country team website as well as UN social media presence (Facebook, Twitter account etc.);
• Plans and facilitates the development and implementation of a digital content strategy and contributes to the development of key communication products (e.g. human-interest stories, photography, video, animations, etc.).

4. Provides substantive support for publications and branding management

• Provides substantive support to the RC and UNCT on joint UN publications ensuring high quality standards and the correct application of the UN branding guidelines;
• Prepares inputs for the RC and UNCT on the use of the UN joint brand at country level across UN products, both offline and online.

Core Competencies

1. Innovation - Creates new and relevant ideas and leads others to implement them.

2. Leadership - Plans and acts transparently, actively works to remove barriers

3. People Management - Models high professional standards and motivates excellence in others

4. Communication - Gains trust of peers, partners, clients by presenting complex concepts in practical terms to others.

5. Delivery- Critically assesses value and relevance of existing policy/practice and and contributes to enhanced delivery of products, services and innovative solutions.

Technical/Functional Competencies:

• Professionalism: Ability to apply sustainable development theories, concepts and approaches. Ability to conduct independent research and analysis on sustainable development topics, determine suitability, validity and accuracy of data provided by different sources. Shows skill in developing sources for data collection.  Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
• Planning and Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.
• Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.
• Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
• Accountability: Takes ownership of all responsibilities and honours commitments; delivers outputs for which one has responsibility within prescribed time, cost and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight and takes responsibility for delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.
• Creativity: Actively seeks to improve programmes or services; offers new and different options to solve problems or meet client needs; promotes and persuades others to consider new ideas; takes calculated risks on new and unusual ideas; thinks “outside the box”; takes an interest in new ideas and new ways of doing things; is not bound by current thinking or traditional approaches.
• Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.
• Commitment to Continuous Learning: Keeps abreast of new developments in own occupation/profession; actively seeks to develop oneself professionally and personally; contributes to the learning of colleagues and subordinates; shows willingness to learn from others; seeks feedback to learn and improve.
• Technological Awareness: Keeps abreast of available technology; understands applicability and limitation of technology to the work of the office; actively seeks to apply technology to appropriate tasks; shows willingness to learn new technology.

Education: Master’s degree or equivalent degree in communications, journalism, business or public administration, sustainable development, social sciences, education or related area. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree

Experience: A minimum of five years of progressively responsible experience in programme communications and advocacy or partnership development in the context of development cooperation or related area is required.

Language Requirements: Proficiency in English. Working knowledge of other UN language desirable 

Other: National Professional Officers are nationals of the country in which they are serving, and their functions must have a national context, i.e. functions that require national experience or knowledge of the national language, culture, institutions, and systems

We want to thank you for your interest in the United Nations, however only short listed candidates will be contacted.