Task Manager on Public Service Delivery and Business Process Re-Engineering (BPR)

"Improved Public Service Delivery and Enhanced Governance in Rural Uzbekistan" is a joint project conducted by the Ministry of Justice of the Republic of Uzbekistan and the United Nations Development Programme (UNDP). The overall goal of the project to improve the quality of life of vulnerable sectors of the population in rural areas – such as women, youth and children, the elderly and people with disabilities – by enhancing their access to public services, and the quality of their provision. Equally, the project aims to strengthen citizen participation in the decision-making processes at the local level and increase their access to information, effectively increasing the transparency of the local governance system.

It also delineates a series of activities aiming at strengthening the capacity of local governments and citizens to monitor and provide feedback to Public Services Agency (PSA) for improving the performance of the Public Service Centers (PSCs) in public service delivery; effectively creating a quality control mechanism at the local level.

In addition, taking into account the Government’s recent legislative initiative that expands the powers of local authorities in formulating their budgets, this proposal also includes several activities intended to enable local governments to plan and manage their budgets effectively. It is expected that these activities will encourage wider local community engagement in the budget formulation process by systematically identifying local community needs and prioritising local government interventions based on the environmental, social and economic concerns of local citizens.

Under the direct supervision of the Project Manager, Task Manager on Public Service Delivery and BPR will be responsible for the satisfactory achievement of the entrusted functions and tasks, as described below:

• Be responsible for the satisfactory achievement and implementation of the project component related to introduction of common policies & principles for back-office processes and inter-agency communication for further development and enhancement of public service delivery process;

• Coordinates the work on research and analysis of global trends, experience and best practices in developing Business Process Reengineering (BPR) methodology and systems;

• Lead the project activities on assessment of demand for most popular public services;

• Be responsible for undertaking analysis of the inventory of existing public services, as well as formation of unified register of the forms and services of government organizations necessary for further development of Public Service Centres;

• Participates in reviews of regulatory and policy framework pertaining to public service delivery at the central and local levels;

• Lead the project work on standardization of management practices and procedures in public service delivery and ISO certification process;

• Develops proposals on further streamlining public service delivery process through PSCs in five pilot regions;

• Functional review of government agencies engaged in public service delivery;

• Closely work with Public Services Agency on Development and Implementation of Action plan of digital transformation of selected public services;

• Promotes evidence policy making and usage of data analysis tools introduced across the public service delivery system;

• Coordinates analysis of the effectiveness of reengineering of business process for flawless data exchange among information systems of all involved government agencies;

• Provides support to the team of Public Services Agency in introduction of business processes analysis methodology;

• Coordinates development of recommendations/policy briefs related to BPR, open standards, governance & public service inventory models, and facilitate their wide & participatory discussions;

• Organizes a training of trainers on BPR with a replication of basic training modules on functional review &BPR of public services;

• Serves as a resource person on Streaming Public Service Delivery and Business Process Reengineering issues for the project and the project’s key stakeholders and beneficiaries;

• Participates in elaboration and execution of the Project’s Annual Plan of Activities, work plans, analyze emerging problems and propose adequate measures to ensure timely fulfilment of envisioned tasks;

• Participates in planning and development of analytical reports, information brochures and other deliverables aimed at enhancing public awareness on e-Government development;

• Plans and implements the component in accordance with the overall work-plan using both human and financial resources available in the most effective/efficient way;

• Assists the Project Manager in identifying partnership strategies with other stakeholders, including fundraising for joint projects and initiatives;

• Facilitates knowledge and best practice sharing between project, UNDP CO, PSA, Ministry of Justice, partner projects, government and other development partners, participate in relevant networks and meetings of practitioners;

• Assist the Project Manager in preparation of work-plans related to the implementation of the activities in accordance with UNDP rules and regulations;

• Organizes conferences, workshops and trainings on key issues related to business process reengineering in Uzbekistan;

• Participates in elaboration and supervising execution of the Project’s Annual Plan of Activities, work plan, analyze emerging problems and propose adequate measures to ensure timely fulfilment of envisioned tasks.

• Ensures that project contributes to the promotion of gender equality by reaching, involving and benefiting both women and men in its activities (gender mainstreaming);

• Coordinates recruitment process of the local and international consultants and ensures timely delivery of services and payments;

• Contributes to preparation/drafting of research and analytical papers planned within the Project;

• Assists in arranging and accomplishment of international experts’ missions;

• Performs other duties related to the scope of work of the Task Manager as required.

Corporate Competencies:

• Demonstrates commitment to UNDP’s mission, vision and values;
• Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability;
• Demonstrates corporate knowledge and sound judgment, self-development, initiative-taking;
• Ability to lead strategic planning, results-based management and reporting;
• Ability to lead formulation, implementation, monitoring and evaluation of development programmes and projects, mobilize resources;
• Ability to perform a variety of task related to general administration, finance, contract, asset and procurement management;

Functional Competencies:

Communication and Networking:

• Demonstrates maturity and confidence in dealing with senior and high-ranking members of national and international institutions, government and non-government;
• Must be capable of combining efficient implementation of UNDP administrative process, ensuring and facilitating the coordination and collaboration of diverse stakeholder groups and good team work with national and international consultants;

Knowledge Management and Learning:

• Documents lessons learned and best practices;
• Access global best practices share them with relevant local and international stakeholders and ensure their incorporation into the project implementation and design process;
• Actively works towards continuing personal learning and development, acts on learning plan and applies newly acquired skills.

Development and Operational Effectiveness:

• Ability to perform a variety of specialized activities related to financial resources management, including formulating budgets, reporting and monitoring;
• Demonstrates ability to identify problems and propose solutions;
• Organizes and completes multiple tasks by establishing priorities;
• Handles when necessary a large volume of work possibly under time constraints.
• Demonstrates good knowledge of information technology and applies it in work assignments

Leadership and Self-Management:

• Excellent managerial and leadership and presentation skills;
• Maintains strong relationships with clients, focuses on impact and results for the client;
• Consistently approaches work with energy and a positive, constructive attitude;
• Demonstrates good oral and written communication skills;
• Responds positively to feedback and differing points of view;
• Remains calm, in control and good humoured even under pressure.

Education:

• University degree in Business Administration, Public Administration, Public Policy, Law, Economics, Development Studies, IT or any other related field is required; advanced university degree is an asset.

Experience:

• At least 3 years of work experience in the field of organizational development, legal analysis of public organizations, and/or Public Administration on e-governance and public service delivery issues (Previous experience on e-governance and BPR in international development organizations and government agencies would be considered as a strong asset).

  Previous experience in international development organizations and government agencies would be considered as an asset.

Language Requirements:

• Proficiency in English, Russian and Uzbek;

Others:

• Ability to use ICT as a tool and resource;

• Initiative, analytical judgment, ability work under pressure, ethics and honesty;

• Good ability in partnering and networking and ability to work in a team, client-orientation;

• Excellent interpersonal and cross-cultural communication skills

• Good planning skills and understanding of BPR and streamlined service delivery issues.

Important applicant information

All posts in the SC categories are subject to local recruitment.

Applicant information about UNDP rosters

Note: UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Workforce diversity

UNDP is committed to achieving diversity within its workforce, and encourages all qualified applicants, irrespective of gender, nationality, disabilities, sexual orientation, culture, religious and ethnic backgrounds to apply. All applications will be treated in the strictest confidence.

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