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Information Technology Assistant

Bogotá

  • Organization: FAO - Food and Agriculture Organization of the United Nations
  • Location: Bogotá
  • Grade: All levels - NPP - National Project Personnel - Local Contractors Agreement
  • Occupational Groups:
    • Administrative support
    • Information Technology and Computer Science
    • FLCOL
  • Closing Date: Closed

IMPORTANT NOTICE\: Please note that Closure Date and Time displayed above are based on date and time settings of your personal device

FAO seeks gender, geographical and linguistic diversity in order to best serve FAO Members in all regions.

Qualified female applicants are encouraged to apply.

People with disabilities are equally encouraged to apply.

All applications will be treated with the strictest confidentiality.
Organizational Setting

The job is located at the FAO Colombia office in the city of Bogotá. The position belongs to the administration area.

Reporting Lines

The IT Assistant reports to the administrative officer and receives the technical guidance of the relevant technical Division and/or Office at HQ and in the Regional Office. He acts independently in routine matters in line with established policies and procedures. Supervision received is focused on the Office relevant priorities, in particular the meeting of timelines and the quality of support given to clients, and ensures learning opportunities. The Information Technology Assistant has frequent interaction with staff at all levels within the Office and with HQ relevant offices for selected functions to exchange routine information concerning the entire scope of information resources support.

Technical Focus

The IT Assistant provides a large variety of standard support functions that contribute to the smooth and effective running of all Information and Communication Technology (ICT), Information Resources and Records Management functions, within the Office.

Tasks and responsibilities
  • Under the guidance and technical advice from the IT unit of the Regional Office shall act as first point of support in ICT matters.
  • Receive, log and monitor requests related to IT matter, in the Service Desk LANDesk system, resolve IT-related issues pertaining to FAO standard equipment, escalate those issues that cannot be solved to the IT Group of the Regional Office, monitor progress and ensure problem resolution.
  • Install and configure standard desktop PCs and laptops as per established policies and procedures; assist in the configuration of backup procedures in the local computers.
  • Provide technical support in the operation and use of the office network infrastructure to the users, configure network services as per established policies and procedures (e.g.\: email accounts, user profiles, security of shared files; management of shared units of the office and email public folders.
  • Operate and solve problems in the equipment of the office (printers, photocopiers, etc.) and maintain IT supplies.
  • Provide guidance and training on IT services to the users, contribute actively with the Knowledge Base and CIO Consultation discussions.
  • Liaise with external technical support providers (issues related with internet service providers, warranties and maintenance contracts of IT equipment, installation of structure cabling, etc), following up on user problems until resolution is achieved.
  • Ensure the proper functioning and operation of the network and connectivity infrastructure of the office (wired or wireless LANs, routers, firewalls) for the access to internet and the network shared services (file/print services, security, email backups), and telephony services, as well as the continuous monitoring of the network in accordance with corporate policies established by the IT Division;
  • Escalate to the IT Group of the Regional Office the requests for purchases of hardware and software in accordance with the guidelines and procedures established by CIO making sure to have their validation and approval in case the office needs to procure hardware and software that are FAO non-standard compliance.
  • Collaborate in the annual ITC replacement exercise, follow-up with the Regional IT Office for the approval of the exercise, of the equipment and software standard/non-standard.
  • Monitor the Office’s Minimum Security Telecommunications Standard (MISTS) compliance and collaborate with other agencies as required;
  • Maintain an inventory of computers, peripherals, software and MISTS equipment in COIN, GRMS, LANDesk; Monitor its status, ensure its appropriate maintenance, secure handling and storage, and track loaned equipment.
  • Operation and support to users in the organization of presentations and configuration of the videoconference service.
  • Ensure the maintenance and supervise the minimum standards compliance for the server room of the office in terms of order, cleanliness, proper temperature, etc.
  • Ensure the operation of server’s backups, maintenance and upgrade of computers in the office, review of obsolete email accounts and cleanup.
  • Provide support in missions or in case to Travel to the regional office, depending on the annual work plan.
  • Perform other duties as required.
CANDIDATES WILL BE ASSESSED AGAINST THE FOLLOWING

Minimum Requirements

  • Professional degree in systems engineering, electronic engineering, telematics or telecommunications
  • Minimum experience of five years, in similar positions, performing functions at systems area. User support and attention in person, by telephone and remotely.
  • Minimum experience of two years in web development.
  • Mastery of Spanish level C and English level B (spoken and written).
  • Colombian nationality.

FAO Core Competencies

  • Results approach.
  • Teamwork.
  • Communication.
  • Effective relationships.

Technical/Functional Skills

  • Courses\: ccna, comptia a y n
  • Experience in development and web. Knowledge in UPS, energy, wiring, electronic security.
  • Ability to plan and manage tasks, ability to solve problems.
  • Achievement orientation; concern for the order, quality and accuracy of her/his tasks.
  • Initiative; organizational awareness; analytical thinking.
  • Organizational culture of self-control and organizational commitment.
  • Oral and written communication skills and good interpersonal relationships.
  • Leadership, initiative, creativity, responsibility and flexibility.
  • Ability to act at all times with extreme discretion regarding the documents, information and materials of the United Nations.
  • Permanent attitude and behavior of cordiality, composure, respect and collaboration with all the people and organizations with whom it interacts.

Selection Criteria

  • Experience on installation, configuration and administration of network equipment (Routers, Firewalls, Switches, IP Telephony, etc.).
  • Experience on Installation, configuration and administration of services and communications equipment (BES, VoIP, Videoconferences, IP telephone plants, etc.).
  • Management of Virtual Private Networks and secure communications.
  • Configuration and administration of network services (AD, DNS, DHCP, etc.).
  • The Windows 10 MCSA certification courses\: Microsoft Windows 10\: Installing and Configuring (MD100) and Microsoft Windows 10\: Configuring Windows Devices (MD101).

ADDITIONAL INFORMATION

  • FAO does not charge a fee at any stage of the recruitment process (application, interview meeting, processing)
  • Incomplete applications will not be considered. If you need help please contact\: Careers@fao.org
  • Applications received after the closing date will not be accepted
  • Only language proficiency certificates from UN accredited external providers and/or FAO language official examinations (LPE, ILE, LRT) will be accepted as proof of the level of knowledge of languages indicated in the online applications
  • For additional employment opportunities visit the FAO employment website\: http\://www.fao.org/employment/home/en/

Please note that all candidates should adhere to FAO Values of Commitment to FAO, Respect for All and Integrity and Transparency.


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