Senior CM Officer

UNOPS is an operational arm of the United Nations, supporting the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to help people build better lives and countries achieve sustainable development.

UNOPS areas of expertise cover infrastructure, procurement, project management, financial management and human resources.

Working with us

UNOPS offers short- and long-term work opportunities in diverse and challenging environments across the globe. We are looking for creative, results-focused professionals with skills in a range of disciplines.

Diversity

With over 4,000 UNOPS personnel and approximately 7,000 personnel recruited on behalf of UNOPS partners spread across 80 countries, our workforce represents a wide range of nationalities and cultures. We promote a balanced, diverse workforce — a strength that helps us better understand and address our partners’ needs, and continually strive to improve our gender balance through initiatives and policies that encourage recruitment of qualified female candidates.

Work life harmonization

UNOPS values its people and recognizes the importance of balancing professional and personal demands.

Since 2012, UNICEF Jordan Country Office has been playing an integral part of the humanitarian response for Syrian refugees in Jordan. As WASH sector lead, UNICEF is leading the Water, Sanitation and Hygiene promotion assistance to the refugees in camps as well as in host communities, including schools and other institutions. Zaatari Refugee Camp is among the main locations where UNICEF is providing humanitarian WASH assistance which hosts more than 80,000 refugees.

In Zaatari refugee Camp, UNICEF is providing water on a daily average of 3,500,000 liters. This is provided through three boreholes operated within the camp covering the whole daily supply.  The demand increases in summer when UNICEF gets an additional water supply from a number of privately owned external boreholes outside the camp.  In addition to water supply, UNICEF is also managing a wastewater network which collects a daily amount of 2000 to 2500 m3 through main pipelines and two pump stations. Collected wastewater is being pumped on 24 hours basis to the camp’s treatment plant.

Adding to that, there is a persistent need to have an efficient and effective community mobilization’s component.  The rule of the community mobilization is very important for the performance of the water and wastewater network’s operation.  

To do that, UNICEF is recruiting a Senior Community Mobilization Officer with high level of qualifications to lead on the CM operational support as per the below -stated Terms of Conditions.

- Under the Supervision of the Operation and Maintenance Manager:

The  Senior CM Officer is expected to fulfill the following tasks and responsibility :

- Lead on the CM strategies and plans for Za’atari under the guidance of the WASH management team.

- He/she will allocate 80% of his/her time to CM in Za’atri and 20% to Azraq.  Adding to this, he/she will have to follow up on CM in KAP once needed.

- Support in managing CM strategies and plans for Azraq and KAP if needed.

- Present UNICEF in all related Community Mobilization meetings on camp level such as Community Mobilization Working Group and WASH Working Group.

- Lead and manage all CM related matters and activities with support from the CM officer and under the guidance of the operation manager and WASH management.

- Coordinate with the Operation’s Team and WASH management on all CM global events and activities in line with the ongoing budgets and PDs with partners.

- Lead on the CM global events and activities in Azraq and KAP under the guidance of the camp’s focal points.

- Provide reports, data, and information to the office and WASH section on all CM activities in Za’atari and Azraq.

- Plan and chair monthly CM meetings for all relevant stakeholders involved in water and wastewater networks. 

- Contribute to joint visits of UNHCR and SRAD to address the community violations and illegal actions towards the networks.

- Work with the operation's team to implement community based plans and approaches to address the violations on the WASH infrastrcutre and assets.

- Plan and work with partners on improving the sense of ownership of the networks.

- Provide any needed input to improve the community plumbers initiates and work with partners to address any gaps in this initiative.

- Work with partners and the team to achieve CM strategy deliverable.

- Plan, design and launch any required assessments in the field to collect data on the community behaviors and reactions towards the WASH services quality under the guidance of the WASH team in camps ( Za’atari, Azraq, and KAP)

- Manage and supervise the CM officer and follow up with him/her to achieve the required operational CM support. 

- Coordinate with the Community Accountability Team and hotline to improve the delivery of service and response to complaints/accountability issues.

- Work closely with WASH partners in the camp and provide regular monitoring for CM activities conducted by UNICEF partners.

- He/She will be be responsible to review the camp CM strategy forward taking in account results and efficiency of the ongoing CM programme in Zaatari camp, yearly KAP survey report , O&M-CM needs, community feedback.

- Provide monthly progress report both quantitative and narrative to design activities and plan to improve the CM program in Za’atari and Azraq and

- The SCM officer will oversee partners implementation of all community mobilization activities, ensure close follow up, and providing the needed leadership,  organizing bi weekly CM meeting with WASH partners and share MoM

- The SCM officer will be responsible to overseen community violation response plan, and to ensure tracking progress and bottlenecks, and to ensure proper documentation and data registry is being adapted by partners, he or she will need to provide analysis report on monthly basis.

- The SCM officer will be working with WASH partners to establish monitoring tools for the community violation response plan

- He or She will be working with WASH partners and MAKANI team to implement Environment clubs in MAKANI centers in Zaatari camp

He or She will work with WASH partners to implement WASH community representation in Zaatari camp, and to develop sustainability framework to achieve autonomy

- The SCM officer will look in areas of development in the CM activities in the camp, including how to engage youth, and how to further integrate with other CM partners in the camp.

- He or She will oversee the partners implementation and progress in running group discussions and problem tree analysis  for some WASH related challenges including: addressing community ownership over water and waste water networks, water demand management, community engagement and feedback, water conservation and reuse.

- He or She will develop knowledge management material on the current CM in the camps.

Technical competency and capacity should include :

1. Experience in community development and community engagement   is essential
2. Knowledge and proven experience in CM WASH related programmes, knowledge in CM-WASH in camps considered as an advantage
3. Strong knowledge in Hygiene promotion and outbreak responses in camps, menstrual hygiene management, and disability inclusion.
4. Participatory methods implementing skills, and sound knowledge of local community development principles
5. Experience in writing reports and analytical documents.
6. Strong coordination skills
7. Knowledge in developing WASH IEC material, manuals, and relevant advocacy and knowledge management content
8. Knowledge in developing CM activities monitoring framework
9. Ability to set priorities, meet specific objectives, use judgment and knowledge;

10.  Good interpersonal skills, diligence, open mindedness, and dedication.

-  - Drive for results

- Working with community.

- Working with people and other teams from different organizations.  

-  - Reliable and able to work under pressure

-  - Capable of working in a multi-national/cultural environment

-  - Excellent communications skills

   - Strong organizing ability

   - Flexibility

   - Ability to learn

   - Initiative

• At least six years of experience in Community Mobilization with Secondary Education, or 2 years of experience in Community Mobilization with Bachelor degree in required area is required.
• Experience with UN or INGOs in Jordan is considered an asset.
• Fluency in both English and Arabic is required.

• Please note that the closing date is midnight Copenhagen time
• Applications received after the closing date will not be considered.
• Only those candidates that are short-listed for interviews will be notified.
• Qualified female candidates are strongly encouraged to apply.
• UNOPS seeks to reasonably accommodate candidates with special needs, upon request.
• Work life harmonization - UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types
• UNOPS seeks to reasonably accommodate candidates with special needs, upon request.
• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
• The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.  

It is the policy of UNOPS to conduct background checks on all potential recruits/interns. Recruitment/internship in UNOPS is contingent on the results of such checks.