Staff Care Focal Point (National Position) - Damascus

Syria

Organization: NRC - Norwegian Refugee Council
Location: Syria
Grade: Level not specified - Level not specified
Occupational Groups:
- Human Resources
- Healthcare / Social
Closing Date: Closed

The Staff Care Focal Point is responsible for supporting individual and organizational resilience through healthy, productive working environment, ensure providing NRC staff with the adequate and relevant psychosocial support, and ensure proper monitoring of work related stress among NRC staff.

Duties and responsibilities

Serve as the focal point within NRC Syria for the Staff Care Programme.
Develop related Staff Care Policy as per Global initiatives and NRC requirements, and ensure compliance with minimum standards and requirements
Carry out assessment process to identify areas of development and current needs as per set and approved policy and prepare an action plan with recommendations.
Source, research, negotiate terms and packages, and identify potential external providers and special matter experts in the field of psychosocial support and stress management.
Conduct continuous meetings with NRC staff to discuss and highlight on relevant issues and follow up on needs and ongoing support activities; and provide line managers with constant support on all initiatives and activities through meetings and one-on-one sessions.
Plan, design, and facilitate workshops and training related to Staff Care initiatives and topics for all NRC staff.
Support in planning and implementation of staff activities in coordination and communication with staff representatives.
Suggest and implement initiatives and processes that contribute to a high-performing department and organization, including but not limited to, staff feedback mechanisms, staff surveys, complaints mechanisms, team building, recognition programs and other activities

Qualifications

Minimum 3 years of experience in soft skills development, psychosocial support, or related field
Bachelor Degree in Psychology, Sociology, or a similar related field
Fluent in both English and Arabic, spoken and written
Proficient in Microsoft Office applications
Proven experience in training delivery Excellent communication and interpersonal skills
Ability to create an environment in which others can talk confidentially and within a climate of established trust
Knowledge of the NGO operations and the dynamics of the humanitarian sector
Good individual counseling, conflict resolution and problem solving skills
Experience in Human Resources field is a plus

Personal qualities

Working with people (setting positive example; addressing problems by focusing on solutions and not obstacles; displaying a high level of cultural sensitivity; highly approachable, trustworthy and sensitive towards confidential nature of HR matters)
Communicating with impact and respect (communicating in a professional way; speaking and writing clearly, efficiently and with respect; excellent interpersonal skills)
Empowering and building trust (creating an atmosphere of trust and confidence; being a role model by being accountable for decisions)
Planning and delivering results (able to break down a project into achievable tasks; completing assigned tasks according to deadlines; planning of relevant activities; monitoring processes and adjusting plans if necessary; excellent organizational skills)
Initiating action and change (demonstrating flexibility and initiating necessary changes and improvements: performing and prioritizing well under pressure)

We can offer

Contract period: Up to one year, renewable based on NRC fund and performance.
Salary/benefits:
According to NRC's salary scale and terms and conditions

The Norwegian Refugee Council (NRC) is a non-governmental, humanitarian organization with 60 years of experience in helping to create a safer and more dignified life for refugees and internally displaced people. NRC advocates for the rights of displaced populations and offers assistance within the shelter, education, emergency food security, legal assistance, and water,sanitation and hygiene sectors.

The Norwegian Refugee Council has approximately 5000 committed and competent employees involved in projects across four continents. In addition, NRC runs one of the world’s largest standby rosters -NORCAP, with 650 professionals, ready to be deployed on 72 hours notice when a crisis occurs

This vacancy is now closed.
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