Business Analyst, Procurement (Maternity Leave replacement - Internal Candidates Only)

The UNOPS Information and Communication Technology (ICT) unit is focused innovation and harnessing cutting-edge technology to deliver solutions to UNOPS that truly address business needs.  

Working with UNOPS ICT is a unique opportunity to deliver systems to users around the world - making an impact on development and solving practical problems for the UNOPS workforce and thereby help people build better lives and countries achieve peace and sustainable development.

Under the supervision of the Business Architecture Lead, the Business Analyst, Procurement will be the single point of contact for the Procurement function within UNOPS. The position is responsible for collaborating with the business function to understand the core business need and to ensure that the solution delivered by ICT addresses the need and results in improvements in the form of increased effectiveness, efficiency, or differentiation for UNOPS products and services.

1. Requirements gathering and analysis
2. Data and process design
3. High-level support
4. Coordination
5. Training

1. Gathers and documents requirements and performs analysis to identify key business needs

• Assesses client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes)
• Analyzes client operations to understand their strengths and weaknesses to uncover opportunities for improvements
• Conducts requirements workshops and meetings to gather requirements from the business function
• Identifies business needs and benefits of the change in the business process and ensure separation from preconceived solutions
• Produces documentation of the business need, benefits of change, and detailed requirements

2. Collaborates with business functions to perform data and process design

• Produces process and data flow design in close collaboration with the Procurement business function as well as other relevant business functions that may be impacted by the change in the  process
• Ensures that requirements and process design span across wider value delivery processes
• Negotiates with business functions to drive the potential realization of tangible benefits from changes to business processes
• Makes recommendations and demonstrate how to best utilize UNOPS business systems to accomplish business objectives   

3. Provision of high-level (level 2) support to end users.  Level 2 support are cases originating from the  

• ICT Systems Support Team that require a greater degree of functional analysis / diagnosis
• Identify, analyse and resolve system issues escalated by the ICT System Support team
• Provide solutions to inquiries about system functionalities and issues, by seeking technical advice and support from other members of the ICT team, colleagues, and subject matter experts
• Ensure optimal quality services by maintaining ownership of escalated problems until the appropriate resolution is reached and communicated to the person reporting the problem
• Liaise with suppliers to obtain third level support as required

4. Coordinates between business functions and ICT to act as the single point of contact for the business function and to ensure that the solution designed meets business needs

• Provides inputs to the Solutions Design team to assist in the development of appropriate solutions for the Procurement function.
• Assists in production support by investigating reported application problems and works with ICT functional and technical specialists to test, diagnose, analyze and isolate the root cause of problems. Coordinates further diagnosis and tests as necessary and recommend workarounds where appropriate
• Troubleshoots existing information systems to identify errors or deficiencies and develops requirements for addressing the same
• Provides functional support in the development and review of design activities for system improvements, changes, enhancements and upgrades as they relate to Procurement
• Assists in the development of acceptance criteria, test scenarios and test cases for functional testing of solutions delivered by ICT

5. Creates training materials and deliver training to functional experts within business functions

• Identifies training needs for functional experts within business functions
• Develops and facilitate and/or conduct training sessions for functional experts / trainers with the business function (workshops, webinars, webcasts, one-to-one, online)
• Maintains and updates training material to ensure that it is current and relevant

Education

• Master’s Degree, preferably in Finance, Accounting, Business Administration, Project Management or other relevant discipline is required.
• A Bachelor’s degree in combination with additional two years of experience may be accepted in lieu of master’s degree.
• Secondary education in combination with additional six years of experience may be accepted in lieu of a master's degree

Experience

• Minimum 2 years of experience required in the area of processes relating to Procurement in UNOPS
• Experience with developing requirements for ERP systems is required
• Experience with developing requirements for Unit4 Business World (UBW) ERP is highly desired
• Experience with performing high-level system support function is required
• Experience in user training is required.
• Demonstrated experience in developing training materials for enterprise systems is required
• Experience in quality assurance and functional documentation is desired.
• Excellent communication skills and good IT understanding

Language Requirements

• Full working knowledge of English is essential.
• Knowledge of another official UNOPS language is an asset

• Please note that the closing date is midnight Copenhagen time
• Applications received after the closing date will not be considered.
• Only those candidates that are short-listed for interviews will be notified.
• Qualified female candidates are strongly encouraged to apply.
• UNOPS seeks to reasonably accommodate candidates with special needs, upon request.
• Work life harmonization - UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types
• UNOPS seeks to reasonably accommodate candidates with special needs, upon request.
• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
• The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.  

It is the policy of UNOPS to conduct background checks on all potential recruits/interns. Recruitment/internship in UNOPS is contingent on the results of such checks.

UNOPS is an operational arm of the United Nations, supporting the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to help people build better lives and countries achieve sustainable development.

UNOPS areas of expertise cover infrastructure, procurement, project management, financial management and human resources.

Working with us

UNOPS offers short- and long-term work opportunities in diverse and challenging environments across the globe. We are looking for creative, results-focused professionals with skills in a range of disciplines.

Diversity

With over 4,000 UNOPS personnel and approximately 7,000 personnel recruited on behalf of UNOPS partners spread across 80 countries, our workforce represents a wide range of nationalities and cultures. We promote a balanced, diverse workforce — a strength that helps us better understand and address our partners’ needs, and continually strive to improve our gender balance through initiatives and policies that encourage recruitment of qualified female candidates.

Work life harmonization

UNOPS values its people and recognizes the importance of balancing professional and personal demands.