Business Analyst / Project Manager(P3)

Organizational Setting

The Division of Information Technology provides support to the IAEA in the field of information and communication technology (ICT), including information systems for technical programmes and management. It is responsible for planning, developing and implementing an ICT strategy, for setting and enforcing common ICT standards throughout the Secretariat and for managing central ICT services. The IAEA's ICT infrastructure comprises hardware and software platforms, and cloud and externally-hosted services. The Division has implemented an IT service management model based on ITIL (IT Infrastructure Library) and Prince2 (Projects in a Controlled Environment) best practices. The Business Technology Coordination Section (BTCS) manages the implementation of the IAEA Business Technology Strategic Plan, coordinates the development of Agency ICT policies, standards and guidelines, and facilitates ICT governance across the Secretariat. BTCS also provides project and product management and information architecture services to the Division of Information Technology.

 Main Purpose

Reporting to the Head of the Business Technology Coordination Section, the Business Analyst ensures a results-oriented response to MTIT's and the Secretariat's business technology priorities as communicated by the Section Head and other MTIT management. The Business Analyst may be responsible for multiple cross-cutting projects simultaneously.

Role

The Business Analyst is\: (1) a substantive specialist, translating the Agency's business requirements and objectives into information technology capabilities; (2) a project manager, providing management, administration and leadership for project teams, ensuring that projects are delivered within agreed tolerances of time and budget ; and (3) an adviser to the Section Head and other senior managers in the Secretariat (both within and outside of MTIT) on business process, risk, organisational change, system implementation issues, and the impact of technology projects on the Agency’s core business.

Functions / Key Results Expected

With guidance and support provided by the Section Head, and in close collaboration with the relevant stakeholders, the Business Analyst is expected to\:

Support the implementation of new information systems, or enhancements of existing systems, by providing analysis of information processes and/or technical solutions;
Develop project plans in a manner consistent with relevant policies and standards, with the IAEA's technical and information architecture, and with best practices as identified in PRINCE2 methodology; and through the effective use of PRINCE2 controls to manage risk, quality, budget and schedule;
Support organizational change initiatives by analysing existing information solutions, identifying opportunities for improvements, and proposing new or improved processes as appropriate;
Contribute to organisational change management and communication efforts required to successfully adopt new business processes and/or technical solutions, by creating communication and user training plans in the course of executing projects;
Serve as product manager for IAEA web products, effectively collaborating with non-PMPS customers, third-party providers, end-users, and MTIT development, infrastructure and service desk staff and management;
Collaborate with other MTIT staff in the implementation of policies and standards for MTIT and IAEA-wide information, project and portfolio management;
Support management of the MTIT portfolios through data analysis and visualization.

Competencies and Expertise