Field Officer (Outreach) (P-3)

Organizational context

The Country Offices are the Registry’s permanent representation in situation country and serve as the staging ground for operations of the Court as a whole. They are a source of information for Headquarters in terms of national media, social-political and security developments, many of which influence the way the Court conducts operations and communicates with its external partners. Country Offices must develop and maintain relationships with key partners on the ground, including State bodies and agencies, international governmental organizations, NGOs and civil society groups. The Chief of Country Office, who represents the Registrar in the situation country, is responsible for both the staff and operations on the ground, including the provision of services to the other Organs, the parties and participants in the field. Country Offices are staffed by multidisciplinary teams (mainly integrated staff), reporting to a single manager - the Chief  of Country Office - while maintaining an active link to Sections in Headquarters performing the corresponding substantive functions. While the specific needs of each Country Office would vary depending on the situation country, the stage of the proceedings, the level of cooperation of the local authorities, the profile that the Court wishes to establish in the country, etc., in principle, the following functions should be represented in the multifunctional Country Office team: Security, Outreach, , Victim participation and reparations support, Witness support, Judicial cooperation support (facilitating role), administration/operational support, including local ICT support), Administrative Assistants, Drivers, Security Guards and Cleaners. Some of the local administrative functions may be outsourced when appropriate.

Duties & Responsibilities

Under the direct supervision of the Chief of Country Office the objectives of this position are:

Public Information and Outreach

• Undertakes the development, update and implementation of country communication plans in line with the ICC international strategic frameworks for public information, outreach and victims, taking into account national political and security circumstances.
• Advises the Chief of Office and relevant field officials on adequate and consistent messaging for their interaction with influential stakeholders. Conducts messaging tests, alerts on need to develop new messages to respond to emerging issues and prevent or solve problems.
• Monitors results and impact of communications activities; reports on developments, trends and attitudes regarding the ICC and prepare other reports as necessary.
• Develops strategic partnerships with key constituencies to elicit support for and maximize impact of promotional objectives; serves as a spokesperson/principal liaison to media organizations and other relevant constituencies including national groups, legal communities, educational organizations, and international organizations.
  
  Reporting and Documentation
• Establishes feedback mechanisms, to produce analysis on results and progress, to capture lessons learned and document good practices in public information and outreach practices, and incorporates inputs from others about operations relating to victim’s participation and reparation.
• Applies established accountability instruments, including benchmarks and indicators, to evaluate progress and success in advancing communication objectives and enhanced response and monitoring of public perceptions and attitudes towards the Court. Ensures maintenance of the internal database with relevant information for ICC reporting purposes.
• Prepares and reviews assessment papers and related submissions for the Chief of Office, senior mission Registry officials, and liaises with the PIOS/Outreach Unit and VPRS Chief or delegated authority at ICC headquarters where necessary.
  
  Management
• Supervises the work of national and international personnel, and carries out substantive reviews of others' work, as needed. Manages, develops and trains staff under his/her supervision. Evaluates staff performance.
• Takes responsibility for the budget allocated to the implementation of public information and outreach plans, and prepares budget estimates. Ensures the integrity and timeliness of substantive and financial outreach reports. Preparing regular and specific impact, policy, financial, evaluation and statistical reports on outreach activities.
• Participate in, and when directed lead, Country Office related operational and prudent planning as a member of the Country Office Integrated Operational Planning Cell.

Essential Qualifications

Education:

Advanced university degree in social communication, journalism, political science, liberal arts, law or another relevant discipline is required. A first-level university degree in combination with two additional years of qualifying experience is accepted in lieu of the advanced university degree.

Work Experience:

A minimum of five years (seven years with a first-level degree) of progressively responsible professional experience in outreach, public information or other related area is required.

Knowledge, Skills and Abilities:

• Demonstrated experience in designing, preparing and implementing communication plans and tactics that are results -oriented with contents tailored to specific stakeholders such as Government and the diplomatic community, victims, affected communities, legal/justice groups, civil society organization, academics or journalists.
• Experience of monitoring communication processes, adjusting messages and plans as needed. Knowledge of how to design, organize and conduct trainings is required. Experience to manage sensitive information as the incumbent will be dealing with information relating to third parties, whose identities are confidential in the proceedings.
• Field experience and/or knowledge and understanding of the countries or region in which the Court operates.
• Knowledge of ICC law and procedure and of the Courts’ legal texts and the judicial proceedings related to the designated country is desirable.
• Excellent written and oral communication skills. Manages public speaking skill emotions and responds accordingly.
• Exhibits interest in having two-way communication: Listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify and tailors language, tone, style, and format to match audience.
• Demonstrates openness in sharing information and keeping people informed and implements problem-solving and conflict resolution approaches.
• Capacity to stimulate dialogue with local partners; sensitivity to political issues and adaptability to local environment would be considered an asset.
• Management experience including personnel development and budget and programme management.
• Ability to think of solutions to potential problems including contingency problems that typically involve resource planning and gaining the cooperation of others, e.g. when organizing an event.
• Interacting with people from various nationalities and working in an international environment.
• Works collaboratively with colleagues to achieve goals; delegates the appropriate responsibility, accountability and decision-making authority; makes sure that roles, responsibilities and reporting lines are clear to each staff member; accurately judges the amount of time and resources needed to accomplish a task and matches task to skills; monitors progress against milestones and deadlines.

Knowledge of Languages:

Proficiency in one of the working languages of the Court, French or English is required. Working knowledge  of the other is essential. Knowledge of another official language of the Court (Arabic, Chinese, Russian and Spanish) is considered an asset.