Case Worker Assistant - Tal Hamis, Al Hasakah

• Provide direct emotional and psychosocial support to persons with specific needs (PwSN) through individual case management services, including the assessment of needs, creation of a case action plan, and identification of/facilitating access to relevant services
• Collaborate with other IRC sectors and NGOs to ensure a coordinated and collaborative response to the provision of services and assistance for those benefiting from case management
• Provide information to PwSN on available multi-sector services and means of access
• Conduct thorough assessments
• Participate in IRC-provided technical trainings and ongoing technical skill support sessions on Protection, counseling skills, trauma, and case management
• Attend weekly case review meetings with the Case Management Officer to ensure adherence to standards of care and quality case management

Monitoring and Reporting:

• Maintain complete, accurate, and confidential case files to document client interactions and interventions using IRC tools
• Contribute to weekly psychosocial work plans and reports

Coordination:

• Develop and maintain effective working relationships with all relevant stakeholders including other NGOs, civil society groups, authorities, and UN agencies
• Develop and continuously update a service mapping system detailing available services and assistance in our areas of operation
• Ensure that other IRC sectors are efficiently and confidentiality referring cases to the team based on selected criteria’s

Other:

• Other relevant duties as assigned by the supervisor to support the implementation of the program
• All IRC staff are required to adhere to The IRC Way Standards for Professional Conduct and the IRC country employment policies

• University degree inpsychology, sociology, social work,or other related fields
• Previous experience with community outreach and working with conflict-affected persons
• Previous 1-2 years of experience in case management.
• Demonstrated interest in and enthusiasm for working with persons with specific needs and improving their access to resources and services
• Strong understanding of basic counseling and psychosocial support concepts; previous training in these areas strongly preferred
• Ability to discuss sensitive issues with respect and empathy
• Ability to maintain confidentiality and respect for clients at all times
• Ability to work independently and under pressure
• Excellent communication skills and confident interpersonal interaction
• Ability to respond to emergencies when needed and support the protection team in providing any kind of support and in distribution of material support to IDPs and refugees as and when needed.

Personal Skills:

• Positive and professional attitude, flexible, and able work under pressure
• Willing to work as part of a diverse team
• Willing to collaborate with and support people from different ethnic groups and different religions

• IRC is an Equal Opportunity Employer IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status or disability.

• The International Rescue Committee encourages women to work with us to reach the neediest people in need of humanitarian assistance, such as women, widows and children. We are committed to providing a decent work environment that takes into account the needs of women in the workplace, such as maternity leave and safety protocols that take into account the special needs of women in the field.