Head of Support - Jordan

Amman

Organization: NRC - Norwegian Refugee Council
Location: Amman
Grade: Senior level - Senior
Occupational Groups:
- Human Resources
- Banking and Finance
- Logistics
- Operations
- Service / Support
- Managerial positions
Closing Date: Closed

The
Norwegian Refugee Council (NRC) is an independent humanitarian organisation
helping people forced to flee.

We protect displaced people and support them as they build a new future. We started our relief efforts after World War Two.
Today, we work in both new and protracted crises across 31 countries. We
specialise in six areas: food security, education, shelter, legal assistance,
camp management, and water, sanitation and hygiene.

We stand up for people forced to flee. NRC is a determined advocate
for displaced people. We promote and defend displaced people's rights and
dignity in local communities, with national governments and in the
international arena. NRC’s Internal Displacement Monitoring Centre in Geneva is
a global leader in monitoring, reporting on and advocating for people displaced
within their own country.

We respond quickly to emergencies. Our expert deployment capacity, NORCAP,
boasts around 1,000 experts from all over the world who can be deployed within
72 hours. Our experts help improve international and local ability to prevent,
prepare for, respond to and recover from crises.

Around 6,000 men and women work for the
Norwegian Refugee Council. Most of us are hired locally
to work in the field, and a small number are based at our head office in Oslo.
Many of our colleagues were once themselves fleeing their homes.

Country Office Background

Norwegian Refugee Council (NRC) established its presence in Jordan in November 2012 in response to the conflict in Syria and the resulting refugee influx. NRC Jordan currently employs over 500 staff in Jordan and is one of the largest INGOs in the country. Since 2012, NRC has worked to build the resilience of Syrian refugees in Jordan, and invest in the Jordanian communities that host them. NRC supports Syrian refugees in Zaatari and Azraq refugee camps, as well as vulnerable refugees and Jordanians in north and central Jordan (Irbid, Jerash, Ajloun, Mafraq and Amman governorates). In Jordan, NRC provides services in five of NRC’s global core competencies: Shelter, Education, Youth, Livelihoods and Information Counselling and Legal Assistance (ICLA). NRC strives to combine its programmatic activities with evidenced-based advocacy work focused on policy change and strong external communications and media engagement. The Country Office also works to ensure safe and integrated programming through ensuring protection is effectively mainstreamed across all core competencies.

Position Description:

The purpose of the Head of Support position is to ensure that all support functions are providing high quality and efficient support for programme implementation.

Responsibilities related to this role include:

Line management for support managers including Finance, HR & Admin and Logistics and ICT
Member of the Country Management Group (CMG)
Compliance with and adherence to NRC policies, guidance and handbooks and donor/auditor requirements
Facilitate the support function`s strategic input to the development of the Country Strategy and Plan of Action
Provide input on operational support in proposal development, and to coordinate and align operational support with programme plans
Responsible for ensuring quality and timely support to project implementation.
Facilitate the Master Support Budget, country level budgets and BPO development, including assess and monitor costs and resource allocation needs
Responsible for the strategic development of country structures, technical systems, human resource capacity and allocation
Responsible for development of new country specific technical SOPs, guidelines and tools
Responsible for organisational learning related to programme support
Responsible for technical capacity building of support staff

Additional Information:

Candidates are encouraged to apply early, as applications may be screened prior to the vacancy deadline. For full position details please see the job description attached below.

Duty Station: Amman, Jordan

Duration: 12 months (renewable)