Integra Regional Trainer

The International Rescue Committee responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in over 40 countries and in 22 US cities, the IRC restores safety, dignity and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home.

The IT Department:

The IT Department is part of the IRC’s Operations and Strategy Unit, and supports the organization’s work by providing reliable and scalable applications and infrastructure of the IRC’s offices in the US and around the world. An integral component of this effort is ensuring users have the knowledge and training needed to utilize our business systems effectively.

Job Overview / Summary:

The IRC is currently engaged in a project to implement a new Enterprise Resource Planning (ERP) system across Finance, Supply Chain and Grants Management functions in all IRC locations. This project will retire a number of existing systems, bringing them into a cloud based Microsoft Dynamics 365 environment.

We have an exciting opportunity for one ERP Regional trainer to facilitate global end-user training and Train-the-Trainer sessions for Subject Matter Experts (SMEs). The primary focus will be training in the Middle East Region.The Regional ERP Trainer will work closely with the Regional Deployment Lead for Middle East and the ERP Training Lead and Change Management Lead to support training development, delivery and rollout of the IRC’s new ERP system. Key aspects of this role will include ongoing facilitation of ERP training sessions for international offices; development and feedback on training materials; and Learning Management System (LMS) course management and attendance tracking. A blended learning approach will be deployed, using training mediums from formal classroom delivery at IRC offices, on-the-job-learning, workshops, remote instructor-led training and self-guided eLearning.

These are limited time positions (approximately 18 months with potential extensions) based in IRC offices that support the Middle East Region.While this position is intended to be based in Amman, the exact Middle East office location is negotiable, but must be located at an established IRC office, please refer to this link for a listing of IRC office locations.However, as needed, the Trainer may be required to support training anywhere in any of IRCs 34 countries. Opportunities to support other international regions may be available after training in this region is completed. Fluency in English and Arabic is required.

Responsibilities include, but are not limited to:

• Fully understand IRC business processes (Finance, Supply Chain and Grants), functional roles, and system processes as they relate to the ERP system (Microsoft Dynamics 365).
• Develop proficiency with all assigned training materials and business processes to ensure content familiarity.
• Work with Training Lead, Instructional Designers, and ERP Core Team to review course content and business scenarios for regional relevancy and appropriateness.
• Conduct in-person and virtual training for regional IRC offices around the world, throughout the ERP deployment and rollout.
• Conduct and support ‘Train-the-Trainer’ sessions to designated global SME’s.
• Conduct and support training on Microsoft Office basics (Excel, Outlook, Word, etc.) as needed.
• Oversee classroom and logistics set up in partnership with the Training Coordinator for training events and activities.
• Administer post-training continued education sessions, including 1:1 and group sessions.
• Create and update training reference guides in light of product or process changes as needed.
• Conduct post-training analysis to determine training effectiveness.
• Maintain successful training delivery satisfaction statistics to drive program success.
• Requires extensive travel to international offices, at least 75%.

Preferred Additional Qualifications

• Experience with Microsoft Dynamics AX or 365 for Finance and Operations.
• Experience with CRM and / or Supply Chain Management systems.
• Fluency in Arabic a plus (but not required).
• Bachelor’s degree in related field.
• Experience with Office 365, WebEx, Box and Learning Management Systems.

Key Working Relationships:

Position Reports to:Regional Deployment Lead

Indirect Reporting:Training Lead

Position directly supervises: N/A

Other Internal and/or external contacts: This role will be aligned with and work closely with IT and IPD teams respectively.

Working Environment

This position will based and/or working in a diverse range of IRC office environments.

US and International travel as needed.