SMS Manager

Danish Refugee Council, one of the world’s leading humanitarian NGOs, is seeking a highly motivated and experienced individual to fill the position of SMS Manager (CCCM) in Cox Bazar, Bangladesh. 

Who we are? 

DRC is an international non-governmental organization, which promotes and supports durable solutions to the problems faced by refugees and internally displaced people globally.  

Danish Refugee Council has been registered in Bangladesh since 2013 with a focus on responding to displacement and the Rohingya refugee influx.  As a key part of this, DRC opened a main office in Cox’s Bazar, and a support/liaison office in Dhaka.   

About the job  

The SMS Manager is responsible for the coordination of assistance and services at camp level in coordination with the Camp in Charge. This entails building effective collaboration with a diversity of stakeholders, ranging from refugees, community representatives, humanitarian partners, host communities and local authorities. The SMS Manager reports to the Senior SMS Manager and directly supervises the SMS team. The SMS manager will work under the guidance of and with support from the CCCM capacity specialists and technical coordinator. The SMS Manager coordinates directly with the DRC Protection, Shelter and Site Operations Managers.  

Your main duties and responsibilities will be: 

The responsibilities listed in the JD are not exhaustive and may be readjusted according to operational needs but will remain in line with the overall purpose of the role. 

 General

• Responsible for establishing and maintaining coordination amongst the camp actors, including government representatives, UN agencies, international NGOs and national NGOs and other service providers and refugee groups by supporting the Site manager in existing coordination mechanisms. Arranging the weekly Coordination meeting in Camp, sending out the minutes / action points regularly.
• Responsible for the overall day to day management of DRC’s camp coordination activities and directly manage the staff members as listed above, including coaching, co-ordination between staff, timely recruiting and tracking of team progress.
• Compiling relevant Camp information - writing weekly and fortnightly reporting as required. Update any tools used for coordination purposes or information management as required.
• Assist in monitoring, in close collaboration with Protection, Shelter & Site Operations: all technical work carried out in the camp setting, including water, sanitation and hygiene activities, construction activities, and any other activities implemented by DRC, as well as the activities of other organisations. Ensure all activities respect international standards for each sector. Assist in supporting information gathering and participatory assessments undertaken within the camp.
• Support the CiC in emergency preparedness and response on camp level including, planning, reporting, assessments, coordination, messaging, relocations and any other relevant activity. 
• Supervises the organization and coordination of capacity building initiatives for community groups, safety unit volunteers, Site Management Support volunteers on emergency preparedness and response.
• Works with Protection, Shelter & Site Operation teams in the development of key relationships with camp and government leaders to ensure smooth communication, activity implementation, data collection, and community outreach.
• Support communities in site governance processes.
• Oversee and support the CS team in the development and support of the different representative committees and community groups, including facilitating the formation of new groups, coordinating meetings and workshops, implementing training and community interventions.
• Supervise the implementation of community led projects and sure projects are created in a participatory manner.
• Provide feedback regarding work plans, contingency plans and general programme implementation.
• Assist with all procurements and logistical arrangements associated with the Camp, in collaboration with DRC procurement and logistics staff

Team Management

• Manage the SMS team in the field and directly manage team leaders and officers. Recruit staff members as needed and provide technical support to the teams.
• Conduct performance reviews and support the team in identifying gaps, areas of development including capacity building plans.
• Conduct regular team meetings.

Project implementation

• Contribute to project development and ensure refugees needs are reflected in the project design stage.
• Contribute to the development of budgets.
• Contribute to donors reporting requirements and ensure all data is collected and indicator tracking tools are updated regularly.
• Ensure project activities are implemented on time and in a quality manner in the camp.
• Ensure all expenditures are done following DRC’s finance rules and regulations and ensuring monitoring.
• Contribute to evaluations carried out to measure impact and necessary changes aiming at improving DRC’s interventions and capturing lessons learnt, best practises and implementation of changes.

About you 

To be successful in this role you must have the following;

Essential

• Minimum of university degree in any relevant field.
• Minimum of 2 years of experience in NGOs or UN agencies, specifically in complex emergency contexts.
• Experience managing teams preferably in an emergency context.
• Experience operating in a refugee camp environment, preferably undertaking Camp Management activities.
• Demonstrable and proven skills in written and verbal communication.
• Knowledge of logistics and procurement processes required.
• Ability to work with large INGO and multi-cultural environment.
• Experience in working with national partners, local/government authorities, and UN organisations.
• Fluency in written and spoken English
• Good understanding of Bengali language.

In this position, you are expected to demonstrate DRC’ five core competencies: 

Striving for excellence: You focus on reaching results while ensuring an efficient process.   

Collaborating: You involve relevant parties and encourage feedback.   

Taking the lead: You take ownership and initiative while aiming for innovation.   

Communicating: You listen and speak effectively and honestly.   

Demonstrating integrity: You act in line with DRC’s vision and values.   

We offer 

• Contract length: Until 31st Dec. 2019
• Salary Level: M.F Band. Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for national staff
• Designation of Duty Station: Cox’s Bazar 
• Start date: 10th July 2019

Application process 

Applications must be submitted through this page by clicking on Apply Button  

All applicants must send a cover letter and an updated CV (no longer than four pages) in English.  

Note: Applications sent by email will not be considered. 

Closing date for applications: 15th June 2019

If you have questions or are facing problems with the online application process, please contact job@drc.dk.

For questions about the role, please contact Olwyn at olwyn.goulding@drc.ngo

Please note: Applications sent by email or directly to Olwyn will not be considered.

For further information about the Danish Refugee Council, please consult our website: www.drc.ngo.